Jane Duong Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

Ausenco is a global company providing consulting, engineering, project delivery and asset operations, management and optimisation solutions to the minerals & metals, oil & gas, and industrial sectors, with 2,300 employees in 14 countries. Achievements:• Successfully leading the Marketing and Communications function in APAC Africa from December 2020 to end of May 2021• Delivered a successful webinar series in partnership with an industry association• Established long-term partnerships with key industry associationsPrimary responsibilities:Marketing and communications generalist involved in industry association relations, campaign management, webinar organisation, collateral development, thought leadership and articles management/development, and internal communications.

Brisbane, Queensland, Australia

Deaf Services works with the community to enhance services and programs that benefit Deaf and hard of hearing adults and children across Australia. Primary responsibilities:• Developed and implemented a process of understanding customers through using Google Analytics, CRM analysis, social media insight analysis, customer surveys, customer journey mapping, and customer profiling• Developed and implemented a competitive watch and analysis process

Sydney, Australia

SUEZ ANZ is a business unit of SUEZ – a global group with 89,352 employees worldwide delivering waste collection, recycling, and water services since the late 19th century. Achievements: • Developed a three-year marketing strategy for my segment to improve its Net Promoter Score, drive efficiency and customer centricity, and stay on top of the market trends• Contributed to the development of a new customer-focused website• Successfully led and delivered an inter-departmental project when the segment changed its legal entity name• Delivered frameworks of key strategic commercial offersPrimary responsibilities: • Evaluated and addressed customer needs through market research, customer surveys and customer profiling to support tender / proposal submissions• Pursued new market opportunities through working closely with business development managers to identify key target customers to assist in building the sales pipeline• Delivered customer, competitor, and market research insights to support the sector marketing approach• Developed compelling, solution-oriented messages and value propositions that resonate with target audiences at various stages of pipeline development• Ensured all customer touch points were in line with customer expectations • Worked with all Marketing and Communications team members including graphic designers, communications, brand and digital managers on campaign planning and implementation and brand awareness• Delivered advertising campaigns and developed print and online advertisements

Sydney, Nsw, Australia

Achievements: • Established the water segment's collateral architecture and delivered 17 customer brochures and multiple market and thought leadership presentations in 2016. Two brochures were well-received by head office in Paris and one of them was globalised.• Developed the 2016 event and advertising strategies and calendar• Proudly received the ‘Recognition Reward’ in 2016 from the CEO.Primary responsibilities: • Acted as liaison between the Water team and the Marketing, Communications and Corporate Affairs team• Developed high quality collateral to support building the sales pipeline• Established and executed event strategy and calendars• Delivered advertising campaigns and develop print and online advertisements• Worked with the digital marketing team to improve visitor experience on the website and implement digital campaigns• Worked with the proposals team on tenders, provide marketing support and insights to improve tender submissions

Sydney, Australia

Achievements: • Successfully managed SUEZ's activities and presence at the annual biggest exhibition and convention in Australia and New Zealand: Ozwater, which happened only two months after the group changed their brand. After the event, I received a congratulations email from the CEO.• Implemented a new advertising strategy which focused on telling and sharing storiesPrimary responsibilities: During a short period of being in the role, I acted as the only marketing person in the water business and my role was across all facets of marketing and communications including digital marketing, event management, collateral management and development, advertising, association management, and more.

Ho Chi Minh City, Vietnam

Veolia Water Technologies is part of the Veolia group a global leader in optimised resource management, with nearly 179,000 employees worldwide.Achievements: • Delivered and implemented the 2014 Marketing and Communications Plan across Vietnam, Philippines, Malaysia, Singapore, and Laos.• Established strong relationships with water associations as well as French and Danish Chambers of Commerce in Vietnam and Philippines• Implemented a digital strategy for the South-East Asian Municipal market; in particular, through Google Analytics, I made informed decisions improving content of the Vietnamese and English websites, and assisted business development managers in building their sales pipelines.• Initiated internal marketing and communications newsletter strategy for better collaboration across the region• Led the global rebrand project locallyPrimary responsibilities:Located in Vietnam, I headed the marketing and communications strategy and execution for the water municipal division across Vietnam, Philippines, Malaysia, Thailand, Laos, Myanmar and Singapore. I initiated various projects to improve customer engagement, sales enablement and brand visibility.

Vietnam

Responsible for Marketing and Communications strategy and plan for the Vietnamese market.

• Support Business Development Manager in Vietnam;• Support Proposals Managers who are assigned to projects in Vietnam:o Pre-bid stage: arrange to buy the bidding documentso Bid stage: combine and arrange the bid submission documents, pre-qualification submissions; manage the photocopied sets, stationery supplies; translate documents and manage the translation process • Coordinate with the Marketing and Communication Manager in Beijing and manage Marketing and Communications activities in Vietnam

• Keep the relationships between the company with its partners and media• Assist the Marketing Manager with in-store customer presentations• Manage the company’s advertising expense, schedule and artwork designs • Liaise with the Designer to create, update and improve the marketing kits• Organize events