Jane Roberts Email & Phone Number

Rochester, New York Area

• Manage the Administrative Support Team that supports the Senior Management team and their departments to collaboratively streamline corporate processes and expectations • Manage and develop a yearly budget for my department and employees• Responsible for developing a project plan to research, recommend and implement a company wide project for a corporate employee store that was successfully implemented• Manage employee Gear Store vendor relations to maintain working relationship… Show more • Manage the Administrative Support Team that supports the Senior Management team and their departments to collaboratively streamline corporate processes and expectations • Manage and develop a yearly budget for my department and employees• Responsible for developing a project plan to research, recommend and implement a company wide project for a corporate employee store that was successfully implemented• Manage employee Gear Store vendor relations to maintain working relationship and product needs that result in over $65,000 in revenue yearly• Develop, analyze, and implement improvement processes in the administrative support services activities to ensure efficiency and up to date responses to a changing office environment Show less

Rochester, New York Area

• Trained multiple new employees and provided continuous support after the on boarding process• Selected to represent team interests for a corporate-wide project to select a new Learning Management System • Provided on-going support to the Sr. VP/Director, Systems and Technology and Systems and Technology Department:• Compiled departmental scorecard results using Tableau and Excel• Generated and distributed work request status reports to department managers throughout the… Show more • Trained multiple new employees and provided continuous support after the on boarding process• Selected to represent team interests for a corporate-wide project to select a new Learning Management System • Provided on-going support to the Sr. VP/Director, Systems and Technology and Systems and Technology Department:• Compiled departmental scorecard results using Tableau and Excel• Generated and distributed work request status reports to department managers throughout the organization• Generated and distributed multiple daily/weekly reports to department managers throughout the organization• Coordinated off-site training and vendor visitsSupported the scheduling needs of the department Show less

Rochester, New York Area

• Coached new employees on accepted corporate standards and expectations• Created learning tools for new employees to make sure they understood products and standards• Maintained a strong working knowledge of ESL products and services• Responsible for sales tracking and goals resulting in meeting quarterly sales goals

Rochester, Ny

• Utilized strong communication skills to identify customer needs and offer solid solutions• Demonstrated teamwork and flexibility to meet staffing and volume needs while maintaining accuracy of money drawer• Maintained coin vault and handled large volume cash deposits and assisted with mutilated money processing

• Managed five or more employees on any given shift • Trained new employees to adhere to corporate standards and guidelines • Coached employees on behaviors and reinforced product offerings and communicated new corporate promotions to store staff• Utilized the Inventory Management System to keep track of inventory, place orders, and make store deposits• Analyzed sales and identified trends resulting in cutting store losses by 8 percent • Managed and adjusted labor based on… Show more • Managed five or more employees on any given shift • Trained new employees to adhere to corporate standards and guidelines • Coached employees on behaviors and reinforced product offerings and communicated new corporate promotions to store staff• Utilized the Inventory Management System to keep track of inventory, place orders, and make store deposits• Analyzed sales and identified trends resulting in cutting store losses by 8 percent • Managed and adjusted labor based on anticipated needs keeping the store operating costs in the positive• Ensured merchandising met corporate standards• Provided solutions to customer issues and concerns resulting in greater customer loyalty and keeping costs low Show less

• Used benchmarking and analytics to develop diverse course offerings• Worked with external instructors to craft innovative professional development programs for adult professionals• Helped increase program sales by $150,000 over two years Managed five or more employees on any given shift

Master Of Business Administration - Mba, Business Administration And Management, General

Graduate Assistant to the Adult Education and Professional Development Department. Assistant Coach to the Varsity Women's Soccer Team.

Bs, Business Administration

Activities and Societies: Studied at the University of Salzburg in Austria, received the OeSD diploma in German Comprehension.

Ba, German

Activities and Societies: Studied at the University of Salzburg in Austria, received the OeSD diploma in German Comprehension.

Study Abroad

Accounting

Cost Accounting and Auditing from October 2013 - December2013 - Completed with passing grades.

Education record

Activities and Societies: National Honor Society, Yearbook Club, Varsity Soccer, Basketball, and Softball.