Aon Client Services management team for Construction Wrap-Up. My responsibilities include software release management, including the lead for user acceptance testing, specification review, enhancement and bug tracking; end user training and support, and special projects. I have been with Aon for 25 years with 29 years experience in insurance and risk management, and 24 years in IT related positions.

IT support services (development and infrastructure), requirements gathering, analysis, documentation authoring, test cases, and system testing. Responsible for end user support and training, liaison between business sponsor and IT. Extensive experience with cross-functional, and offshore teams.

Business sponsor for custom internal system in the construction services group/wrap-ups. Responsible for end user support and training, work with offshore support services for development and infrastructure stability, and client support including sales presentations

IT support for an internal specialty application. Responsible for end user support and training, laison between business sponsor and IT support services (development and infrastructure), and system testing.

Contract employee in General Motors Risk Management department. Responsible for administrative support. Worked closely with the director of accounting and administration to balance and rectify monthly insurance allocations for the GM global business units. Point of contact for the department for IT solution implementation

Contract employee in General Motors Risk Management department. Responsible for administrative support. Worked closely with the director of accounting and administration to balance and rectify monthly insurance allocations for the GM global business units. Point of contact for the department for IT solution implementation and updates, and designed, implemented and maintained the department's Intranet web site.