Founded in 2022, Humanforce provides a HCM suite for frontline and flexible workforces. With more than 2,000+ customers and over 600,000 employees globally, Humanforce has grown exponentially over the past 9 years.* Set the vision and objectives for the ANZ Professional Services Team, to ensure alignment with the company strategy* Coached and developed ANZ Project Managers * Coached and developed ANZ Service Delivery Managers responsible for three groups of consulting teams - implementing strategies to enhance team cohesion, communication, collaboration, knowledge and skills.* Accountable to the Executive Leadership team for the work produced by the Professional Services team.* Facilitated the development of systems, processes and procedures to implement new strategic initiatives for the Professional Services division. * Provided strategic reporting to Executive team in order to highlight any trends.* Responsible for P&L Services Revenue and Services Booking targetsAchievements* Developed and executed the Professional Services strategy* Restructured the CX team structure in order to ensure scalability as the team grows.* Facilitated the holistic integration of new teams following the acquisition of WFM competitor Ento as well as Wagestream, IntelliHR and Payroll Metrics into the Humanforce suite. * Developed a new professional services team in SE Asia designed to service non custom new Saas customers.* Fostered new GTM strategy/portfolio and library of online solution training. These initiatives increased time to value for customers, increased the speed of implementations and created more value add services.* Redesigned the Sales to Services process, resulting in greater clarity of scope and customer success* Contributed to Humanforce's growth rate in fiscal year-on-year SaaS bookings growth of 67%.* Creation of a performance management competency framework* Implemented resource capacity planning for customer delivery team

* Provided Strategic leadership and PMO governance to the ANZ Project Management team. * Led a high-performing team - Recruit, develop, engage and retain top talent, fostering a culture of innovation, collaboration, best practice and continuous learning * Defined, prioritized and developed CX initiatives.* Project management resourcing, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.* Analysed financial data, including project budgets, risks and resource allocation.* Provided financial reporting to Executives Leadership team.* Oversaw the implementation of all Enterprise projects and inforced governance and standards.* Developed new PMO policies and processes.* Conducted Post Implementation Evaluations to ensure continuous improvement. Achievements* Achieved the P&L Service Revenue and Services Booking targets for 12 months concurrently.* Successfully completed Enterprise implementations for Bolton Clarke, Department of Justice and Estia Healthcare.* Redefined the customer delivery approach in order to enable complete remote operations.* Achieved CX utilisation targets.* Implemented Kantata(Mavenlink) a new Project Management tool for use in all implementations

* Managed Enterprise software implementation projects.* Developed and implemented policies and practices for client implementation, including access management, data mapping, process documentation, testing, troubleshooting, and client training.* Mentored & coached Service Delivery Leads and Professional Services consultants* Provided relevant reports on project statuses, resource allocation & usage and any escalations to Management* Engaged with client stakeholders, project owners, project managers and users to ensure a successful implementation.* Maintained a high level of flexibility, adaptability and customer service which is representative of the company's high standards of CX experience.Achievements* Successfully completed Enterprise implementations for Epworth Healthcare, Accor Group and Delaware North. * Successfully completed Enterprise implementations for the first Humanforce customers in SE Asia; Bayer Pharmaceuticals and BD Bard.* Achieved Billable/Productive utilisation targets for the Regional team

* Ensured critical Business Transformation focus through inserting efficiency into processes via automation and agile design* Leadership of a team of 10 Project Managers and Professional Services Consultants.* Project management of Complex, Enterprise implementation projects.* Collaboration with Marketing to ensure GTM approach for Professional Services.* Provided exceptional Customer Relationship management to ensure the successful outcome of all Enterprise implementations.* Collaborated with the Product team to develop and refine the Product Roadmap based on customer feedback.* Evaluation of existing systems, identify new trends and recommend improvements to drive innovation.Achievements * Redeveloped Program Governance based on Prince 2 methodology.* Successful completion of Enterprise implementations for SA Department of Child Protection, Southern Cross Care, Aveo Group and Regis Healthcare.* Created new Change Management process - Process Improvement Evaluation which resulted in greater number of value add services.

* Leadership of a team of 8 professional service consultants in planning, executing, and closing projects, ensuring adherence to scope, timeline, and budget constraints.* Developed and maintained comprehensive project plans, including detailed tasks, dependencies, and resource allocation.* Monitored project progress and implemented corrective actions to mitigate risks and ensure project milestones were achieved.* Effectively communicated project status, updates, and key decisions to stakeholders at all levels, including executive leadership.* Managed project budgets, tracked expenses, and ensured optimal resource utilization.* Fostered a collaborative team environment, promoting cross-functional collaboration and knowledge sharing.* Application of Prince2 project management principlesAchievements* Successful completion of Enterprise implementations; Epworth Healthcare, Red Cross Blood Service, Monash IVF, Australian Venue Co and Arcare Aged Care.

Founded in 1994, RosterOn provides staff rostering, labor management and time and attendance for the Australian healthcare market. It was acquired by Allocate Software in 2011 in order to provide Allocate with a much stronger local presence in Australia. * Leadership of a regional team of professional service consultants in planning, executing, and closing projects, ensuring adherence to scope, timeline, and budget constraints* Provided advice to customers in relation to change management and business transformation principles in relation to the project * Developed and maintained comprehensive project plans, including detailed tasks, dependencies, and resource allocation* Monitored project progress and implemented corrective actions to mitigate risks and ensure project milestones were achieved* Effectively communicated project status, updates, and key decisions to stakeholders at all levels, including executive leadership* Managed project budgets, tracked expenses, and ensured optimal resource utilization* Fostered a collaborative team environment, promoting cross-functional collaboration and knowledge sharing* Successfully delivered a large number of enterprise projects, resulting in achieving the data driven benefits the customers set out to achieve within the scope of the implementation* Application of Prince2 project management principles

The Royal District Nursing Service (RDNS) is the largest and oldest provider of home nursing and healthcare services in Australia. Established in 1885, RDNS is a not-for-profit organisation, delivering 24 hour a day nursing care to people in their homes, schools and workplaces. * Project management of the Roster Implementation project, which included the rollout of WFM software RosterOn across all Victorian sites * Successfully delivered the implementation of the Business Continuity Planning project * Developed the Quality Improvement Register for the PMO to ensure projects across RDNS were effectively tracked and measured * Delivered the Management of Agreements and Contracts project, in standardising the process of partner agreements. * Rolled out the Technology Refresh project, in successfully refreshing all hardware within the organisation.