Brought years of accounting and operational experience to identify and address key deficiencies, securing buy-in to drive revenue growth. Transformed monthly revenue goals that were previously met only once a year, achieving them four times annually. Demonstrated a strong work ethic and the ability to anticipate leadership needs, which contributed to my promotion to Assistant Director.• Identified and addressed multiple deficiencies in the billing process, resulting in improved revenue capture and reduced losses.• Collaborated with the Assistant Director in monitoring budgets, processing PA requests, and managing purchase order requisitions.• Conducted ongoing financial data analysis and prepared detailed reports for senior management.• Participated in contract evaluations, providing backup support to the contracts manager when necessary.• Led and mentored a team of 4, driving productivity through goal-setting, regular weekly meetings, and performance tracking.• Engaged in continuous professional development by training across departments and participating in projects outside of direct responsibility.

As Director of Operations of a 36-million-dollar division, focus was on putting customers first and creating a solid team to handle the fast-paced environment.· Managed 5-member cross-functional (CSR, Accounting, Purchasing, Warehouse and Sales) team increasing profitability to highest in division history since acquisition in 2014.· Identified shipping improvements by as route optimization, carrier selection, and implementing new T.M.S. (Tracking Management System) reducing cost by 15%.· Restructured 82,000 sq. foot warehouse, systematically decreasing receiving/pulling errors; reducing damaged product and shrinkage in half.· Led the overhaul of online price book, streamlining product selection and pricing structures increasing margins for all accounts by at least 5% and by 12% on D level accounts without assigned sales representative.· Monitored two industry specific software systems. Oversaw data maintenance and worked with IT to solve issues.· Advised both company VPs and CFO of findings with recommendations on matters of employee personnel, risk management and operational effectiveness.

Accounting & Business Manager | High Point, Acquired by JP Gould in 2018| 2009-2020As Accounting Manager of a wholesale distributing company, concentration was Accounts Payable and Accounts Receivable cycle. Emphasis on P&L, budgets and collection efforts to increase cash flow.· Researched accounting issues, documented findings and conclusions, with status updates to management or CPA.· Managed vendor and customer special price contracts and credit reconciliation accounting for 20% of gross profit.· Executed collections schedule and client trust achieving an average bad debt ratio of less 0.001% annually.· Counselled management and key stakeholders by interpreting data, analyzing opportunities, and continuously advancing business model resulting in average 7% revenue growth a year.· Resolved conflicts among departments by implementing best practices and written standard operating procedures increasing productivity by 20%.· Secured promotion to Director of Operations for both High Point and sister company Bosworth Papers; earning a reputation for dedication, leadership and stakeholder mentality.

While Customer Service Lead then Supervisor, attention to business model and customer relationship management was forefront.· Communicated professionally and effectively in all interactions including customers, business partners, and vendors establishing stronger relationships.· Recommended add on items to increase average profit per order which was higher than industry standard.· Spearheaded quarterly promotions on aged inventory to help keep inventory turns at 10 a year.· Launched B2B ecommerce initiative reducing call volume by 20%.· Interviewed, vetted and trained new customer service representatives.