Jane Macgregor Email & Phone Number

Johannesburg, GP, ZA

Johannesburg, Gauteng, South Africa

Gauteng, South Africa

Johannesburg Area, South Africa

Maestro Performance is a professional consulting, coaching and mentoring company, which combines the sciences of engineering and psychology with the art of human performance. We enable organisations and people to achieve enhanced purpose and meaning and increased resourcefulness and productivity, resulting in engaged and high achieving behaviours. Through.

Eikenhof

AGCH is a home to 80 children based at Eikenhof, south of Johannesburg. I spend time there each week to assist the home in becoming more operationally effective and ensuring the sustainability of the home.

Maestro Performance was contracted to do the Change Management for the programme to change Gijima from product centric to client centric. This involved the branches around the country as well as the staff based at clients' sites. The programme followed a standard Change Management programme including prepare for change, engage and enable the people to.

• Developed a programme for changing the operating model of the Personal and Business Bank (P&BB) from a product centric view to a customer centric view. The people, process and technology capabilities were translated.
• Created an IT Process department. Re-launched the SDLC ensuring that people and processes were included rather than just a purely technical view. Ensured that the change management roadmap was used. The new matrix.
• Introduced the Prosci Change Management methodology into the Bank
• Developed a Change Management Enablement Roadmap that was used in every project. This ensured that change agents were developed in all areas impacted and that the managers were trained on how to be effective change.
• Created a new department called Business Solution Design which housed all business analysts as well as change analysts – a new role that I introduced into the bank. This involved the centralisation of all the analysts.
• Developed a course with University of Johannesburg that would allow staff to end up with a BCom in Business Analysis after 3-4 years study.

Johanessburg

• Took a poorly controlled operation and turned it into an efficient operation within 2 years. An independent survey was conducted by Alexander Forbes in October 2001 and Nedcor Securities and Custodial Services was.
• Introduced a new position, change agent, who reported directly to me. This person was the eyes and ears of the staff in monitoring the communication, attitude of the staff, behaviour of the staff, climate of the staff.
• Successfully integrated the Nedcor Technology & Operations change initiative into the department. This involved defining a vision for the department as well as defining and measuring the Critical Success Factors needed.
• Was part of a two person team that negotiated a R350 million, 5 year call centre contract with an outsourcing company. Was recognised as a Nedcor Gold, Going for Gold winner when the contract was signed.

Johannesburg Area, South Africa

• Responsible for the formation of a new division within TM that would be responsible for all aspects of Payphones viz. Sales and Support; Research and Development; Production; Materials Management and Finance. Staff.
• Increased product output by over 100% in some products with no increase in staff complement; reduced overseas debtors by 20%; introduced project management into Research and Development; introduced performance.
• Responsible for the Service and Support of public payphones, desktop payphones, agency meters and telephones in South Africa and 18 overseas countries. Staff complement of 20. Reporting to the Technical Executive.
• Ensured that all tender submissions were correct; all customers were kept informed of status of their requirements; provided marketing information as to future requirements; travelled overseas to keep abreast of new.
• Was involved in the winning tender submissions for South Africa; Namibia; Botswana; Nigeria; Lithuania; Czech Republic; Slovakia, Hungary, Rumania, Poland, Russia.
• Introduced a Customer Complaint programme to track outstanding complaints; time to resolve complaints etc.

Master Of Business Administration (Mba), Business Administration And Management, General

Finalist in Nedbank MBA student of the year

Bachelor Of Science (Bsc), Electrical And Electronics Engineering

Matric