Jane Marks Email & Phone Number

Watford, United Kingdom

• Management of a team of 7 to administer the customer requirements for 7 Retail National Accounts • To ensure KPI’s and SLA’s are met in accordance with contractual agreements.• Submit all quotations for chargeable repairs • Book in and chase chargeable works to completion • Ensure Statutory Insurance Reports for all lifting equipment on the portfolio are annotated and sent to engineers for completion to ensure 100% compliance • Ensure all joint visits for insurance inspections are arranged and carried out between engineers and insurance inspector. Liaison with Allianz and Zurich Inspectors • Management of a team of 7, training, holidays, sickness monitoring, performance management ,help desk rota cover • Carrying out mid year and annual Performance Development assessments • Identifying further training needs within the department • Implementing best practice targets and strategies for maximum efficiency.• Drive process improvement • Service Excellence –delivery of a first class customer service to our client base.• People – Seeing my team achieve the company’s targets as well as their own personal aspirations. • Point of escalation for all customer complaints • Attendance to customer meetings to discuss processes/requirements in accordance with contract agreement• Establish good working relationships to enhance and stabilize customers perception of KONE

Watford, United Kingdom

• Management of a Team of 4 to administer the Sainsburys contract• To ensure KPI’s and SLA’s are met in accordance with contract • Submit all quotations for chargeable repairs • Book in and chase chargeable works for to completion • Ensure all invoicing is carried out on a daily basis

Watford, United Kingdom

• Management of Loading Bay Equipment Administration Tasks • Preparation of SAP based system for accounts to be invoiced • Management of Insurance Reports loaded via SAP

Watford, United Kingdom

• Management of Sub Contractor Contracts • Raising the quotation of repairs needed direct to clients in accordance with their estimates policy format • Obtaining a purchase order number where needed before repairs commence • Organisation of repairs for works to be carried out, including co-ordination between other parties needed to carry out the job.• Proactive customer service in keeping client informed at all times of pending works and booking job in with site • Ensuring through liaison with parts department that all necessary parts are couriered to site ready. • Supervision of the helpdesk, including all associated administration tasks. • Call handling of breakdown call outs – allocation of jobs to engineers in order of priority • Supervision of a team of 7, training, holidays, sickness monitoring etc. • Carrying out annual Performance Development assessments • Identifying further training needs within the department • Implementing best practice targets and strategies for maximum efficiency.• Service Excellence –delivery of a first class customer service to our client base.• People – Seeing my team achieve the company’s targets as well as their own personal aspirations.

Watford, United Kingdom

• Processing of purchases ledger invoices. • Provide backup for customer call centre. • Administration of new and existing contracts. • Overseeing processing of insurance reports against various lifting equipment. • Personal assistant to Operations Director.• Recruitment of engineering vacancies. • Any other duties defined by the Office Manager.

Watford, United Kingdom

• Reception cover. • Purchase and sales ledger administration. • PA duties for Director. • Credit Control.

Rickmansworth, Herts

Positions held during my employment:• Accounts Officer within finance department• Senior Council Tax officer supervising a team of 5• Business Rates Officer,• Senior Recovery Officer supervising a team,• Recovery Officer• General Rates OfficerMain Responsibilities:During my local government years, I held a variety of positions, increasing ranks, and during this time gained extensive knowledge of dealing with members of the public. I used a variety of database systems, and assisted in installing new systems where necessary. I represented the authority at the magistrates’ court for proceedings against non-payers of Poll Tax/Council Tax, and instigated recovery proceedings against local businesses that failed to pay their business rates. I am familiar with recovery proceedings, and issues surrounding them.

Rickmansworth, Herts

• Maintaining the water rate account system database for a selected geographical area.• Customer contact, writing and telephone. • Collection of unpaid water rates account by personal visit, and eventual disconnection of water supply.

Rickmansworth, Herts

• Duties – Reception cover. • Filing • Stationery Ordering, • Post – Incoming and outgoing • General Office Duties.