Jane Mccarry Email & Phone Number

Newbury, GB

Newbury, England, United Kingdom

Led a team of design experts ensuring the delivery of optimal omni-channel Customer experience, focussed on right-channelling and first/contained contact resolution through alignment of front stage and back stage design; Successfully worked closely with Operational and IT teams to explore and align on technology modernisation and delivery roadmaps to best.

Led c50 design, test and triage specialists responsible for assuring the E2E Customer and agent experience for all production defect remediation, new product development and transformation programmes; Ensured rightsized team for forecasted demand leveraging onshore and offshore resources and reducing total cost of ownership; Owned prioritisation of.

Led a team of design experts assuring the alignment of technical solution designs across production defect fixes, new product development and major transformation programmes, ensuring delivery of optimal Customer experience for omni-channel Sales and Care journeys; Primary focus on re-use, simplicity, the adoption of agile design methodology to maximise.

Led a team of design and Customer Journey experts responsible for defining and assuring the optimal Customer and agent experience for the CRM, Order Management, Provisioning and E2E Billing flows in the Oracle BSS/OSS ecosystem for defect fixes, new proposition launches and strategic programmes; Successfully setup and embedded the use of a CX scoring.

Successfully led the design and assurance for the E2E billing flow delivered through a £multi-million, multi-year transformation programme (NewCo) standing up a E2E Oracle BSS/OSS ecosystem to support Vodafone UK's consumer Customer base; Aligned to the TM Forum eTOM process framework, working closely with suppliers, partners and system integrators to.

Assured the accuracy and robustness of the E2E usage and billing flow from the network through mediation, rating, billing, invoicing and cross-channel bill presentment for all new product development, platform upgrades and strategic programmes ensuring compliance with regulation (OFCOM and BABT); Led design for £multi-million major billing platform.

Led research in to new and evolving radio interface technologies including GPRS, EDGE & 3G; Produced a number of whitepapers exploring new technologies - DVB-H, HAPS and mobile location-based services, findings verified through modelling and trial activities; Represented Vodafone UK in Research Programmes across Vodafone Group OpCos and GSM-A and IEEE.

Responsible for E2E design, development and test of software tools for existing and emerging technologies for radio coverage, frequency planning and network optimisation (UNIX OS, C, C++, SQL and OO design); Direct influence on radio network strategy and investment prioritisation; Provided consultancy to Vodafone UK Radio, Networks and Billing teams and.