• Engage with new potential clients in a relational and compassionate manner while also performing in an achievement- oriented and fast-paced sales organization.• Committed to helping people gain access to care and achieving their targeted KPIs.• Sustain conversion rate performance at or above goal by effectively managing multiple points of entry for marketing qualified leads.• Sustain conversion rate performance at or above goal by tailoring messaging to various personas and the prospect stage in which they enter the process.• Achieve targeted registration volume at or above goal by utilizing motivational techniques that move new clients to take the next step in the process.• Overcome objections and move potential clients forward by utilizing consultative selling approach with a solution-oriented posture. • Effectively balance high growth expectations with compassionate interactions by consistently interacting with warmth and compassion.• Maintain a high commitment to professionalism when connecting with prospective clients, referring providers and concerned loved ones via live calls and other methods of inquiry (i.e. voicemail, email, fax).• Accurately share what to expect regarding the admissions process at Accanto Health and position us as an expert in the eating disorder field and solution to the current eating concerns.• Effectively respond to a broad spectrum of questions from prospective clients, family members and referral sources, including treatment approach and options.• Maintain strong relationships with Key Referring Providers and demonstrate urgency when supporting these referrals.• Share community resources for callers who are unable to access care at Accanto.• Create accurate medical charts in the EHR for clients including demographic, referral, and insurance policy information and complete an initial phone screen.

- Collaborates as part of the Bouve College of Health Sciences, School of Nursing to serve as the first point of contact for any and all potential ABSN students.- Works with students throughout the entire admissions cycle to educate, counsel, and support them in achieving their dreams of going back to nursing school and earning their BSN degree.- Serves as the subject matter expert for the university’s ABSN program – for students and personnel.- Provides campus tours for students and family as they are navigating their decision to apply to the program and/or decide on which school to commit to.- Responsible for tracking data, trends, and overall statistics as they relate to the ABSN program; with an emphasis on improving reach and growth.- Engages in community wide events and open houses to further educate individuals on the ABSN program and the overall scope and demand for qualified professionals in the healthcare field.

- Served as heart of organization and first contact point for all incoming/potential clients experiencing substance use/mental health crises.- Responsible for working within admissions team, alongside Director of Admissions, to perform and direct all admission policies and procedures.- Provided timely follow-up calls and touchpoints to potential clients, family members, and referral sources.- Provided customer care to all prospective client and families regarding admissions via phone or in person.- Conducted intake and pre-assessment screenings for all prospective clients, driving admissions process from start to finish.- Obtained Verification of Benefits and provides utilization review data to UR Specialist.- Maintained a confidential and organized documentation system of referral sources, admission screenings, and case management notes as it relates to all interactions with clients and their families.- Assisted staff in maintaining statistical data related to admissions and discharges.- Assisted in the hiring/recruitment process of new team members, which included onboarding, orientation, and training.

- Assigned and monitored daily tasks and communications within department, ensuring essential information and updates cascaded in timely and consistent manner at all times.- Created project documentation, workflow processes, timeline, and strategy plans.- Engaged in complete project lifecycle from inception to closure.- Collaborated with various stakeholders to determine planning and implementation of system-wide initiatives related to team member wellness and safety, compliance, awareness, and education.- Performed high-level analysis of daily system and departmental operations – focused on project deliverables, execution, timeline, finances, and optimization of process flows.- Oversaw hiring and recruitment process for new employees/candidates within the department from start to finish.

- Coordinated registration to successfully onboard new employees and triage current team member issues/concerns related to employment, wellness, safety, and compliance.- Assisted clinical team nurses with administrative tasks in handling daily operational duties and patient-related services.- Managed scheduling for employee health clinic and office calendars.- Provided education to team members and leaders across Novant footprint to address organizational needs and ensure effective continuity of care.- Performed data entry and records management regarding employee health information.

- Served as initial contact point and front-line team member for all customers within hospital’s retail pharmacy.- Assisted pharmacists and pharmacy technicians with administrative tasks and daily operational duties.- Oversaw customer inquiries, complaints, billing, and payment questions/requests.- Responsible for documenting and updating customer records in computer system.- Practiced appropriate conflict resolution and escalated any complaints or issues to pharmacy manager as applicable.- Collaborated in a team environment within pharmacy to ensure remarkable level of customer experience.

- Served as initial contact point for individuals referred to the hospital experiencing psychiatric crises and/or other mental health-related issues/stressors.- Responsible for screening individuals for appropriateness/eligibility to hospital programs and services.- Completed registration and admission of all patients, which included conducting biopsychosocial assessments, performing insurance verification, obtaining pertinent patient information, and collaborating with interdisciplinary team to determine appropriate plan of care/treatment.- Performed case management services to educate patients and families on coverage benefits and assist them through the healthcare delivery system.- Reviewed 5150/5585 involuntary holds to ensure proper completion and communicated with the medical staff regarding course and duration of treatment plan.

- Conducted initial biopsychosocial assessments to determine family’s homelessness history, current housing status, physical and mental health needs, goals, and shelter appropriateness.- Provided individual and family counseling utilizing cognitive behavioral therapy, strengths-based therapy, problem-solving therapy, and motivational interviewing.- Provided weekly clinical case management to families focused on creating and maintaining housing, academic, financial, and employment plans helping families establish stability and self- sufficiency.- Facilitated weekly life skills workshops for families.- Coordinated sleeping and food arrangements with local churches in San Gabriel Valley to provide family with daytime and overnight accommodations.- Performed general administrative tasks and duties within shelter to ensure staff and resident satisfaction, as well as overall efficiency regarding shelter operation.

- Served as a consultant/liaison within interdisciplinary medical team conducting biopsychosocial assessments with clients to create holistic treatment plans.- Conducted crisis intervention/management with clients experiencing psychiatric emergencies.- Sought consultation and collateral with patients’ families and other healthcare professionals regarding patients’ treatment plan/care.- Facilitated outpatient follow-up for patients and their families.- Provided patients and their families with psychoeducation and case management services.- Served as a patient navigator linking patients to county and community resources.

- Performed general administrative duties and tasks within office and department.- Assisted Operations Manager with grant-related projects and policy/operations development within Department of Education.- Assisted in hiring and recruitment of teachers, educators, and student assistant workers.- Prepared and implemented paperwork and contracts for newly hired team members.- Facilitated and oversaw onboarding process for all new team members.- Collaborated with teachers across Orange County school district to develop and run conferences, workshops, and curriculum focused on Language Arts enrichment and proficiency.- Communicated with parents regarding community resources focused in academic and social skills enrichment.- Oversaw daily duties of student assistants and provided them with orientation and education of departmental/program procedures and policies.