On The Beach Noosa offers exclusive luxury beachfront apartments & penthouses.On The Beach Resort Noosa is part of Prestige Residential, which is a property management company specialised in luxury vacation rentals. My key responsibilities:• Manage reservations, provide detail information to guests, and promote services to maximize sales opportunities • Ensure a seamless customer journey and enhance the guest experience. Offering personalised and unique experiences.• Assist fom with end of the month• Executed comprehensive monthly financial tasks, including owner statements• Conducted thorough audits of online travel agent commissions to ensure accuracy and prevent discrepancies• Reconciliation of body corporate invoices• Manage trust account banking. Daily banking, bank statements, three way statements• Ensure timely processing of owner and guest charges, deposits, and final balances• Respond to guest inquiries and reviews across various online booking platforms• Liaise effectively between different departments and the hotel manager• Resolving maintenance issues promptly• Inspect rooms to ensure they met cleanliness and quality standards

Niche Luxury Accommodation is Noosa’s premier holiday accommodation provider that offers guests the finest collection of exquisite holiday homes to coastal retreats.My key responsibilities:- Providing an excellent customer service and ensuring the satisfaction of guests.- Sales- Responsibility to ensure the smooth and efficient day-to-day operations. - Daily accounting: ensuring that deposits and the final due is collected in a timely manner.- Train and instruct new team members on reservation procedures and processes to ensure the business is proficient in it's operation.- Maximize upsell opportunities.- Keeping open channels of communication between all areas within Niche Holidays (Noosa Resort Management) and pass information to the relevant stakeholders.- Coordinate solutions quickly and in professional manner.- Enquiries via phone calls, emails and walk-in at the office.- Working and communicating clearly with housekeeping/maintenance. - Liaise with the Property Manager and provide relevant action to resolve any issues. - Assist with miscellaneous reports, proposals and spreadsheets as requested by the Property Manager and Managing Director.

Le Petit Casino Anse Marcel is a supermarket located near the harbour of Anse Marcel. The company offers a wide range of food and a variety of items in different categories such as household supplies. The supermarket also offered additional services: French bakery and deli counter.I had the opportunity to open the new retail store of Le Petit Casino in 2020. The store quickly became a hub for the local community, with customers raving about the selection and service.My key responsibilities:- Customer service- Managing Staff- Sales- Marketing- Managing inventory- Resolve customer issues- Managing phone calls- Sorted the pricing and run the promotional calendar- Contact suppliers- Manage orders for yachts and catamaran sailboats

Aegon Asset Management (formerly TKP Investments). I was employed at TKP Investments. The brand later became part of Aegon Asset Management. TKP Investments is a Dutch asset management company. In my position as Account Management Support, I supported the account manager. My key responsibilities:• Accurate archiving of client documents• Supporting various investigations such as DNB investment investigations, Prudent Person and VBDO• Create and customize client documents categorised by funds. The client files provided a systematic way of keeping records of client meetings, which is useful for future reference. The files include notes on key points discussed, decisions made, and action items agreed upon. This made it easier to track progress and follow-up. • Editing and making presentations• Update to do list of team• Contribute to the preparations for various customer events, drafting invitations etc.• Provide the client a complete documentation for upcoming investment committee and board meetings. An important part was to ensure that all documents of the different departments were delivered before deadline. Clients I worked for: Stichting Pensioenfonds KPN and Stichting Pensioenfonds TNT Express.

- Maintaining the company website and intranet (Sharepoint)- Online marketing- Target group research- Content marketing - Social media strategy- Implement marketing strategies

Makers District is a company who create content for brands and online channels. I spent 3 months working on three different video formats. I worked for the biggest Dutch charity lottery (National Postcode Lottery) and Intermediary. Together with the team, we came up with new items that connected with the target group. I created new ideas, concepts and was an assistant to realize the production.