Jane Anthony Email & Phone Number

Madrid, ES

Madrid, Community Of Madrid, Spain

• Achieved Difference Maker award in May 2023 across the global Onboarding department.
• Consistently ranked in the top 10 globally for the highest number of positive CSATs and highest NPS.
• Successfully onboarded nearly 200 properties, ensuring correct and optimal configuration for each account.
• Managed strategic accounts with high ARR and large groups with full packages
• Assist Leads in training and onboarding new team members on internal processes/product functionality. Acted as a point of contact and mentor for newer team members, offering guidance and assistance.
• Actively participated in pilot projects for new features / products, providing frequent anddetailed feedback to internal stakeholders, in order to create/improve processes in preparation for general availability.

Madrid, Community Of Madrid, Spain

• Promoted to Senior Onboarding Coach after just 9 months in the role and at the company.
• Responsible for onboarding / training customers on a range of Cloudbeds products to ensure a successful customer journey.
• Cultivate and maintain an excellent relationship with customers, building loyalty and retention andidentifying opportunities for upselling additional features based on the customers’ goals and needs.
• Working closely with other departments to fully understand clients’ needs, achieve a successful customer experience and ensure customer renewal.
• Resolving customer queries in a timely manner via email/phone call/ video call.
• Acting as an advisor and subject matter expert to our customers

Madrid, Spain

• Working in a coworking centre acting as first point of contact for all clients and their visitors
• Providing excellent customer service and account management for all in house and external clients while handling all types of queries, e.g. onboarding, invoices, meeting room bookings, IT issues, payments etc, taking.
• General day to day operations of the centre: opening and closing, supplier management, managing the switchboard, managing incoming and outgoing post, stock control, checking in visitors and members
• KPI's of all areas (income, expenses, occupation, NPS, etc.) reporting data to the finance department
• Direct sale of office space, virtual products or memberships; customer loyalty and retention; negotiating contract renewals, client expansions or office moves

Madrid Area, Spain

• I teach English to non-native professionals in group classes, one-to-one and by telephone.
• Create original materials, including audio and visual resources
• Plan, prepare, and deliver lessons to a range of levels from A1-C2.
• Help pupils improve their listening, speaking, reading, and writing skills in a fun and interesting environment.

Madrid Area, Spain

• Taught English to groups and one-to-one in businesses of various industries, from A1 – C2 level.
• Developed a tailored course plan for each class, sourcing own material and adapting it to their needs, interests and level.
• Created bespoke exams for each group twice a year.

Madrid Area, Spain

Taught English to teenagers aged 10-15 in an academy, in groups of up to 16 students.Created engaging lessons based on textbooks (Big English, Focus series, Gold Experience series) and designed original materials.

London And Maidenhead

• Contract position to assist with recruitment activities during a busy period.My responsibilities include:
• Managing the end to end recruitment process, from vacancy initiation through to candidate induction.
• Stakeholder management - meeting deadlines, managing expectations, resource planning
• Sourcing candidates directly through job boards, LinkedIn, referrals & networking
• Managing the PSL (preferred suppliers list) of agencies when required
• Managing our inhouse ATS and advising others on its functionality

SE Asia & Australia

I took the opportunity to embark on an adventure that I had been wanting to complete for a long time, I travelled through 9 countries in South East Asia and Australia. It was an incredible experience and opened my eyes to so much.

London And Maidenhead

• I worked in a small Talent Acquisition team on a contract basis, to support the recruitment activities across Rank Group's support offices (London and Maidenhead) and also assist with the organisation's regional roles.
• Managing the end to end recruitment process, from vacancy initiation through to candidate induction.
• Stakeholder management - meeting deadlines, managing expectations, resource planning
• Sourcing candidates directly through job boards, LinkedIn, referrals & networking
• Managing the PSL (preferred suppliers list) of agencies when required
• Managing our inhouse ATS and advising others on its functionality

Guildford, United Kingdom

• Sourcing candidates for vacancies using job boards, social media and LinkedIn
• Telephone interviewing prospective candidates to ensure their suitability and that the job fit with their expectations
• Conducting pre-screenings for certain roles e.g. technical tests
• Arranging interviews with candidates and preparing them for interview
• Informing candidates of their feedback whether they were successful or not
• Negotiating salary between client and candidate when offer has been made

Guildford, United Kingdom

• Project IT had a separate division called RPOZone which provided Recruitment Process Outsourcing (RPO) solutions to their clients. I worked here on a secondment as the Account Manager for a key client. I acted as the.
• Arranging interviews & assessment centres, supporting in interviews
• Stakeholder management
• Managing the PSL (preferred suppliers list) of agencies and negotiating terms on behalf of the client
• Dealing with candidate ownership issues between agencies
• Managing the ATS (Applicant Tracking System) - vetting all CVs uploaded by agencies ensuring they were suitable before forwarding on to the hiring manager

I worked as a temporary employee through Scattergoods in a variety of different roles in varying businesses. Typical roles include (but not limited to):- Kitchen Assistant (food preparation)- Waitress- Front of House- Kitchen Porter

Tefl, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Undertook a 1 month intensive course to gain the TEFL qualification. Achieved 99% in my grammar exam, and Outstanding Student of the.

Gcses And A Levels, 11 Gcses A*-C, 3 A Levels B-C