Operations Manager
Current• Directly managed the Operations team of 5 people; providing advice, support and leadership when required.• Worked closely with the Operations Board to ensure the businesses (Café, Bookshop and Conferencing) are running efficiently and continuing to improve annual turnover and service provided. Particular focus has been on improving Conferencing performance over the last year.• Designed, developed and helped to build the new church website – writing new content and designing layout, organizing photo shoots, working with a graphic designer on branding and colours. • Led the set up of a new database system (Churchsuite) in the office, ensuring all data was entered accurately and processes ran effectively before launch. Went onto lead the launch and engagement with church members, troubleshooting any problems or specific queries people had. • Carried out tender process and procured a new IT company with annual savings to the church as a result. Successfully worked with new company to complete some long overdue projects.• Ensured the efficient running of HR systems including; recruiting several new members of staff, contracts, salary reviews. Improved the annual Appraisals and 360 feedback forms and carried out reviews with key Operations staff.• Led the improvement and redesign of key church marketing and communication tools for example: welcome packs, what’s on guide, annual report, forum space.• Successfully booked and organized several large events including; Church Weekend Away and Leaders Night Away, all had positive feedback from attendees.• Regularly liaise between Operations and Pastoral staff to ensure good relationships are maintained and things run smoothly in the Operations of the church.• Taken on the management and implementation of GDPR criteria to tighten up and improve our data control• Took a major role in planning towards £6 million building project at the church and taking the lead on fundraising and grant applications