Jane Hayes, Acc Email & Phone Number

Toronto, On, Ca

Greater Toronto Area, Canada

As an Intellect Behavioural Health Coach, I support clients’ mental health, wellbeing & development by helping them to take steady steps that lead to meaningful change in their lives.

Toronto, Ontario, Canada

As a member of the coaching team working in the automotive sector, I coach sales and service Leaders and their teams in creating and maintaining an exceptional customer experience.

As a member of the BetterUp Coaching team, I work one-on-one with coaching clients at leading companies to help improve their leadership skills, mental fitness, resilience and fulfillment at work. About BetterUp:At BetterUp, we’re bringing powerful transformation to individuals and workforces everywhere. Our mission is to unlock greater clarity, potential, purpose, and passion for every one of our members, with an innovative approach to coaching and leadership development.

As a member of the GrowthSpace leadership coaches, I provide leadership development and productivity coaching to corporate leaders to help them take action, to deepen their abilities, results and fulfillment.About GrowthSpace:GrowthSpace is a coaching & mentorship platform for fast-growing tech organizations, focused on measurable business KPIs.

Canada

Provided HR support and leadership development to internal client groups comprising of 200+ employees with a focus on technology teams, call center operations, rewards and project management teams.Creator and lead coach for a leadership coaching program for new leaders. Implemented a one-on-one three-month program focusing on self-awareness and leadership effectiveness, using assessment tools such as DiSC and Korn Ferry 360 feedback.improved employee effectiveness and engagement by coaching employees and executives on a variety of topics including career development, employee engagement, organizational design, and employee relations.Provided coaching for a year-long Women in Leadership mentoring program focused on building awareness of strengths, increasing confidence, and enhancing leadership presence.

Toronto, Canada Area

Leader in an Agile environment responsible for delivering on-boarding, career coaching, communication, talent and performance expertise in order to optimize associate engagement and effectiveness.Optimized employee engagement, enablement, collaboration, development, and productivity by providing onboarding, career counselling, and talent and performance management expertise.Guided team members through organizational and Agile framework changes using the ADKAR change model while maintaining employee morale, engagement, and satisfaction.Accelerated learning, increased engagement, and reduced turnover by developing and launching a technology-specific employee onboarding program.

Provided coaching, mentoring and leadership to numerous teams including customer service, travel sales, web services, communications, internal coaches and the training team.Created and trained a team of 15 coaches to provide skills development coaching for travel sales employees.Led the employee engagement initiative in connection with the Contact Centre Employer of Choice (CCEOC) certification process. Improved employee engagement scores from silver (70%) to gold (80%) certification level. Led the social media team responsible for customer support on the airmiles.ca website. Achieved and maintained above 85% in customer satisfaction.

Bachelor Of Science, Psychology

Adler Trained Coach, Professional Coaching