Jan Eddins Email & Phone Number

Richardson, Texas

Dearborn Group is the ancillary subsidiary of Health Care Service Corporation (HCSC), the largest customer-owned health insurance company in the United States, employing more than 1,100 employees nationwide.- Provide administrative support to executive leadership of Ancillary Solutions.- Liaison to key broker account data related to integrated absence management.- Process and maintain purchase orders, expediting payments for sponsorship events and other expenses.- Onboard new hires, ensuring that hardware and systems access are in place on day one.- Collect sales data and aggregate into master report for leadership review and forecasting.- Maintain state licensing data to ensure new certificates and renewals are processed accurately.- Provide administration of Motus mileage reimbursement program for Sales and BlueCare Dental representatives.- Manage calendars of VP and regional sales executives, adjusting schedules according to availability.- Coordinate meeting logistics, both local and remote, to include preparation of documents and reserving necessary technology.- Maintain and secure confidential customer and human resources information.- Manage travel accommodations and expense reports in accordance with corporate policies.

Plano, Texas

A U.S. based bank holding company specializing in credit cards, home loans, auto loans, banking, and savings products. Capital One is a Fortune 500 company.- Coordinated day-to-day activities for executives in the Home Loans mortgage operations department, utilizing ability to handle multiple projects simultaneously.- Managed complex calendars and scheduled meetings and offsite recognition events, booking rooms, preparing materials, and pursuing technology solutions to facilitate business agenda.- Resolved work order requests, systems access, software orders, and computer/phone issues as it related to department specialty.- Arranged travel accommodations and itineraries, making changes as necessary. Reconciled travel and general expenses, and maintained contracts and invoices for tracking of cost center budgets.- Streamlined process of onboarding new associates by establishing requirements for team-specific positions and expediting approval timeline.- Facilitated performance-based cross calibration sessions by preparing confidential documentation, inputting data into online system, and adjusting information as needed.- Team lead for issues related to space management, electronic file storage and folder permissions, plotter printer requests and maintenance, and office supply orders.- Liaison for external agencies/vendors.

Irving, Texas

A leader in fiber optics, offering telephone, internet, television, wireless and service bundles to residential, business, government and wholesale clients. Verizon is a Fortune 500 company.Coordinator (2009)- Evaluated Plug-In Provisioning order requests for central offices throughout the states of Texas, Florida, Pennsylvania and Virginia.- Processed and monitored switching card requests from field technicians, locating available spares to avoid ordering from new stock.- Reduced expenses in the amount of $153,136 as a result of canceling 251 orders out of 1,115 submitted for approval (August through October, 2009).Executive Administrative Assistant (1997 - 2009)- Provided administrative support to Director-Regional Capital Efficiency Engineering, along with a nationwide team of 76 management and 33 associate employees.- Managed confidential Human Resources data to include merit increases, incentive plan awards, personnel records, staff restructuring, payroll, and force reduction documentation.- Maintained daily calendar for executive level management, coordinating travel and meeting arrangements, maintained daily calendar for supervisor and executive level management, and reconciling credit card statements with monthly expense reports.- Served as subject matter expert for interpretation of and compliance to corporate policies, to include vacation, expenses, service anniversaries, leave of absence, and attendance.- Optimized productivity by providing instruction and support to team members during process and organizational transitions.- Improved corporate image by implementing ideas resulting from representing director as a member of Verizon’s Viewpoints Committee.- Point of contact for PC Refresh program, maintaining equipment inventory lists, and initiating replacement of older computers.- Compiled and analyzed absence reports for senior management review.

Dallas, Texas

One of the largest loss consulting firms in the United States, offering insurance claim adjusting and consultative recovery services to commercial businesses and homeowners throughout the United States and abroad. Jansen International is a privately held company.Sales Assistant- Supported five outside sales personnel with property loss information.- Researched property ownership and estimated tax value related to amount of loss.- Increased office efficiency by creating computerized forms and automating letter-writing process.- Balanced bank account debits and credits for Dallas office expenditures.- Facilitated training for newly-hired clerical staff.

Dallas, Texas

One of the nation’s largest yearbook publishers, having several state-of-the art manufacturing facilities located throughout the state of Texas (Dallas, El Paso, and San Angelo).Customer Service Assistant- Processed and routed trouble tickets to six Account Executives in the Customer Service department.- Provided clients and sales team with information concerning yearbook accounts.- Entered and updated customer information in yearbook publishing database.- Created automated letters generated from database and prepared same for overnight delivery under a strict deadline.

Irving, Texas

A software company based in Santa Cruz, California which was best known for selling three Unix variants for Intel x86 processors: Xenix, SCO UNIX (later known as SCO OpenServer), and UnixWare.Sales / Office Support- Assistant to one senior major accounts manager, three regional sales managers, and two technical marketing engineers.- Created software brochures for clients and maintained inventory of same.- Managed expenditures to a minimum.- Arranged and altered travel logistics.- Performed daily and weekly computer backups.- Structured office to run at maximum efficiency.

Commercial Art / Pre-Pharmacy

Activities and Societies: Member of marching and concert bandsCompleted 133 credit hours toward a Bachelor of Arts Degree.

Pre-Pharmacy

Diploma, General Studies

Activities and Societies: Member of marching and concert bands, Art club