Jane D. Ferebee-Grady Email and Phone Number
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With over 15 years of experience in the hospitality industry, I am a passionate and versatile teammate who excels in creating memorable and satisfying guest experiences, improving operational processes, and supporting executive leadership. I have a unique background in art and humanities, which gives me a creative and cultural edge in delivering innovative and personalized solutions for diverse customers and stakeholders.Currently, I wear multiple hats as a co-owner of Grady Goods, a local gift shop that offers curated and custom-made gifts with my husband. I am the executive assistant to the CEO and COO of Weyland Ventures, a multi-disciplinary real estate development firm that specializes in transforming urban areas with mixed-use properties. I also serve as guest experience manager at Common Bond Hotel Collection, a boutique hotel brand that combines art, culture, and hospitality. In these roles, I leverage my skills in guest experience, hospitality, process improvement, and executive support to elevate service delivery, customer satisfaction, and business performance.
Weyland Ventures
View- Website:
- weylandventures.com
- Employees:
- 15
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Executive Assistant To Ceo + CooWeyland Ventures Apr 2022 - PresentLouisville, Kentucky, United StatesWeyland Ventures is a multi-disciplinary real estate development firm known for creating unique mixed-use properties in urban areas across the nation. Considered experts in the use of historic tax credits, new market credits and other layered financing methods the company is able to tackle tough projects that typically wouldn’t be considered viable to other firms. Our projects incorporate residential, commercial, retail, and entertainment venues that often create new and vibrant neighborhoods, while preserving the community’s unique heritage.
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Co-OwnerGrady Goods Mar 2023 - PresentLouisville, Kentucky, United StatesArtful Gifts for the Greater Good -
Guest Experience ManagerAmerican Queen Voyages™ Dec 2019 - Mar 2022New Albany, In -
Workplace Experience DirectorCushman & Wakefield Aug 2018 - Dec 2019Louisville, Kentucky AreaDelivers best in class hospitality program to enhance employee experiences in the workplace that in turn promote efficiency, productivity, and peak performance. Maximum emphasis on positive response to the concerns and needs of occupants. Design and implement guidelines and best practices to optimize occupant experience. Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the occupant experience. Collects all Pre and Post-occupancy metrics and collaborates with stakeholders to obtain Voice of the Customer data to capture service needs. Develops short and long term tactical plans and programs for the innovation of office space activities based on strategic plans. Delivers customer care training and consistent feedback loop to custodians, facility technicians, space and occupancy planners, project managers, workplace strategists, designers, and vendor partners to promote a holistic focus on the customer experience at every touchpoint. -
Guest Experience Manager21C Museum Hotels Jan 2017 - Aug 2018Louisville, KySupported properties in identifying opportunities to enhance the guest experience and deliver best in class hospitality, developed and managed guest recovery response tools, developed insights into trends, and served as the voice of the customer. Created meaningful relationships with guests by listening to feedback on all social channels and surveys. Utilized Clarabridge and Revinate for Voice of the Customer data. Worked closely with Corporate Operations Manager and Corporate Director of Food and Beverage Operations to follow through on service recovery, and celebrate team’s successes. -
Executive Assistant, Corporate Operations21C Museum Hotels Aug 2012 - Jan 2017Louisville, KyAssistant to the Chief Operations Officer, Senior Vice President of Operations, Vice President of Hotels and Vice President, Corporate Controller. Duties included research, operations, and development projects for growing hotel and restaurant company, tracked Voice of the Customer online reputation and guest satisfaction at all properties using Revinate and Clarabridge, booked corporate and development travel, received reports and organized information for financial and operations reviews, kept abreast of financial statements and productivity, reconciling financial statements. Worked closely with property and senior leaders to ensure elevated service delivery to guests.
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Executive Assistant21C Museum Hotels May 2011 - Aug 2012
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ManagerMellwood Art Center Jan 2010 - Jul 2011Louisville, KentuckyDuties included gallery director, administration and management, tenant liaison, art and event sales. Scheduled/curated original exhibitions in gallery spaces. Administration of Mellwood’s event and studio rentals. Voice of the customer for clients and tenants, focused on listening and responding to feedback, retaining and satisfying tenants and managing any recovery needed. Successfully coordinated marketing/press releases for artists/tenants. Worked with architect, construction manager and developer to design and develop new spaces; maintain built spaces, resolve tenant problems with maintenance and security. Created quarterly newsletter. Organized logistics of large-scale festival and coordinated tenant events. Managed Interns and volunteers.
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Graduate Research And Collections AssistantBaron And Ellin Gordon Art Galleries Jan 2009 - May 2009Norfolk, VaCorrected and implemented processes and protocols for the documentation, care and maintenance of permanent and incoming collections; provenance, collector’s artist files and important correspondence; researched, recorded, corrected and verified all information in Past Perfect. Shipping/packing. Coordinated gallery spaces and rentals, catering, art openings, and/or special events. Assisted with exhibition design, wall text; event announcements including e-blasts and mail outs. Handled correspondence between the public, artists, faculty, students and gallery assistants. Provided administrative duties, office inventory and enforced museum policy and procedure.
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Manager / BuyerCourthouse Galleries Museum Shop Of The Portsmouth Museums Oct 2007 - Dec 2008Portsmouth, VaImplemented and tracked budget, sales reports, inventory, artist and vendor records. Designed customized products, books and ornaments. Researched information and created designs for museum website, newsletter, press release, e-blasts and/or other marketing purposes. Selected and received all incoming gallery quality artwork and objects. Stored and cared for artwork, designed spaces and displayed objects, packed objects for shipping. Established artist-taught educational programs and assisted with event coordination. Volunteer coordination.
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Asst. Manager Of Museum StoreHonolulu Academy Of Arts Oct 2006 - May 2007Honolulu, HiSupervised sales department, consisting of 15 + volunteers that annually grossed over one million dollars. Partnered with the IT department and resident photographer to update and maintain the online store, as well as make it user-friendly thereby increasing site’s effectiveness and value. Shipping/packing art objects. Performed weekly book inventory of museum publications and exhibition catalogues; organized and maintained artist and vendor files and invoicing.
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Sales Associate/ReceptionistKentucky Museum Of Art And Craft Aug 2005 - Apr 2006Provided assistance to PR and Marketing in the collection of museum images for publishing and advertising purposes, as well as aided in museum event planning by researching caterers, bartenders and itinerary and hotel accommodations for openings and other functions held at the museum. Updated information, filing and assumed primary maintenance of inventory on the online museum store. Created a database for sales associates to store photographs of items for the online store and other marketing purposes; responsible for proper handling of objects, image editing, text writing, labels.
Jane D. Ferebee-Grady Skills
Jane D. Ferebee-Grady Education Details
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Humanities -
Film And Studio Studies
Frequently Asked Questions about Jane D. Ferebee-Grady
What company does Jane D. Ferebee-Grady work for?
Jane D. Ferebee-Grady works for Weyland Ventures
What is Jane D. Ferebee-Grady's role at the current company?
Jane D. Ferebee-Grady's current role is Hospitality.
What is Jane D. Ferebee-Grady's email address?
Jane D. Ferebee-Grady's email address is fe****@****ail.com
What is Jane D. Ferebee-Grady's direct phone number?
Jane D. Ferebee-Grady's direct phone number is +150241*****
What schools did Jane D. Ferebee-Grady attend?
Jane D. Ferebee-Grady attended Old Dominion University, New York University, University Of Louisville, Jefferson Community College, Kentucky, Western Kentucky University.
What are some of Jane D. Ferebee-Grady's interests?
Jane D. Ferebee-Grady has interest in Human Rights, Animal Welfare, Environment, Arts And Culture.
What skills is Jane D. Ferebee-Grady known for?
Jane D. Ferebee-Grady has skills like Event Planning, Social Media, Museums, Event Management, Customer Service, Fundraising, Blogging, Art, Public Speaking, Nonprofits, Hospitality, Sales.
Who are Jane D. Ferebee-Grady's colleagues?
Jane D. Ferebee-Grady's colleagues are Brian Mcchesney, Meredith Robertaccio, Ashlyn Ackerman, Stephanie Triplett, Mpa, Terry Baker, Lauren Vancleave, Bill Weyland.
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