Managing our Americas HQ from Miami, Florida. Strategic business growth, operations implementation and talent management for our relatively new start-up!

Grove Partnerships uniquely provides both consulting services in market research, mystery shopping and auditing and, through partnerships with certified market research and mystery shopping agencies (e.g. Mystery Shopping Professionals Providers), we also provide end to end solutions. With more pressure from citizens to provide the ultimate experience in an easy, swift and joyous way insight has never been more important. Technology and big data cannot replace the depth of knowledge provided by carefully crafted research programs nor objective, seasoned mystery shoppers and auditors who populate our knowledge banks. This is how we help: - End-to-End Mystery Shopping, Auditing and Research programs with full advice from start to finish.- Consulting services; we will provide relevant and actionable insights that will guide both strategic and tactical initiatives – relevant for both the C Suite and front-line staff.- Hourly mentoring sessions for anyone involved in delivering or using mystery shopping, auditing & research programs - Workshops to ensure you craft the best design for your mystery shopping, auditing & research programs and/or how to action results once fieldwork is complete Why Grove Partnerships?At Grove Partnerships, we care about experiences and memories. We believe that the world can only get better through those perfect experiences; that our happy indexes will be raised to greater levels. We believe it is our duty to: Provide rich and relevant insight that guides our clients in delivering an even richer experience for their clients, customers and guests Ensure that all those involved in delivering experiences and creating memories are properly coached into the how and the why so that it becomes part of their DNA and they enjoy it too Create visual, vibrant and clever consulting so that the experience of doing work with us is also a richer experience in itself – we want you to have positive memories of working with us!

At Grove Carbon our mission is fairly simple and straightforward; with that, we have made a pledge to make it simple for our clients too, whether they be large Fortune 100 enterprises, small local businesses or global citizens. We believe it is our duty to:- Raise general awareness of the effects of climate change- Raise awareness of just how simple, easy and cost-effective it can be to off-set carbon and greenhouse emissions- Engage businesses and citizens in an on-going dialogue on climate change and what can be done to mitigate its effects- And, most importantly, increase carbon offsetting opportunities for businesses and citizens in a real, effective, affordable and measurable way Join us in our journey and see just how easy it is…… Visit our site at - www.GroveCarbon.com

As a leading player in the acquisition and merger of GfK Mystery Shopping by Ipsos, I managed the transition of the entire operations division for North America and the transfer of major client programs with success and swiftly.

Prior to GfK being acquired by Ipsos, I built a 14-member mystery shopping team supporting global accounts including Financial Services, Tech & Telecom, Retail, Hospitality, Federal Government and Automotive Fortune 100/500 companies. Turned a struggling mystery shopping business to earning profits.Strategized and led the consolidation and restructuring of Gfk operations teams, developed a new multi-million dollar global portfolio, and led the design and creation of new marketing and sales collateral. Ensured client retention and helped secure new client acquisitions by delivering a robust, user-focused consulting and deliverables suite for clients.

Penetrated new markets and sectors including an underutilized public sector space with new clients from the Federal Government sector. Drove innovation in workshops on CE management, CX, and MS data integration.

Built a new CX Market Research division enabling growth across the company portfolio. Offering qualitative and quantitative solutions and cost-effective services for small/medium businesses.Built large-scale mystery shopping programs for in-home services companies, healthcare providers, specialty retail, automotive clients. Drove revenue 75% by winning new client business and offering new market research solutions.

Created and managed a London-based mystery shopping division and catalyzed revenue growth over 18 months with clients including Logistics, Automotive, Tech, Financial, Retail Fortune 100/500 companies. Developed the Research International global mystery shopping business and directed Grass Roots, a small, U.S.-based division.

Built a panel of data suppliers to provide near-universal coverage of all drug wholesalers and hospitals in the Czech Republic, Slovakia and Hungary for IMS Health. Managed an acquisition in Hungary and was responsible for managing the integration of operations and personnel. Grew the business to $15m in the region in three years. Integrated Amer and Nielsen’s audits and ad hoc quant research across the Czech and Slovak Republics during my time at Nielsen, IMS Health's sister company.

Ran a portfolio of clients including CPG, spirits, gas stations and automotive clients providing mostly quantitative solutions - either ad hoc or longitudinal programs. Also implemented and ran mystery shopping programs in the convenience retail and automotive sectors.