Janeele Guyton Email & Phone Number

I'm Janeele Guyton, a highly experienced professional with over 13 years of dedicated service in customer success, healthcare support, and project management. My career has been a dynamic journey, primarily focused on meticulous medical billing management during weekdays, while my passion extends to the realms of healthcare, technology, and customer success.My core expertise lies in the efficient management of work queues, always with a primary focus on ensuring unparalleled customer and client satisfaction. The knowledge that my work directly contributes to improving patients' lives by providing essential equipment and aids for daily living, ultimately granting them peace of mind and a sense of normalcy, is a constant source of fulfillment.I've earned a reputation for achieving tangible results. In my role as a DME Billing Specialist, I handled the billing of repair-only DME/CRT complex claims for California Medicaid, achieving an impressive 98% quality control accuracy rate while delivering top-tier customer support. My responsibilities also included streamlining billing guides, ensuring billing accuracy, and maintaining payer compliance.During my tenure as a Virtual Assistant at A Class Delivery LLC, I played a pivotal role in enhancing payment processing efficiency for my client by reducing potential delays by an impressive 98%. My work consistently maintained a 98% quality control accuracy rate, and I meticulously adhered to payer compliance mandates in billing and submission processes.In my position as a Quality Analyst at UnitedHealth Group (UHG), I achieved remarkable results, reducing the average resolution time by 23% for escalated calls. My commitment to a 100% queue completion rate significantly improved call quality, client satisfaction, and first call resolution metrics. My contributions directly translated into enhanced operational efficiency and strengthened client relations.I've honed a versatile skill set that spans a broad spectrum of tech-savvy tools and platforms, encompassing Microsoft Office, CRM solutions such as ZenDesk and Front, AI applications, and G-Suite. My genuine passion for research, meticulous documentation review, prior authorization handling, and insurance verification equips me perfectly for the intricate landscape of customer success and project management within the tech sector.I extend a warm invitation to both potential clients and forward-thinking recruiters to connect with me. Reach out today, and let's explore the possibilities of working together to drive unprecedented success in your business!