Janeeva Conant Email & Phone Number

Remote

• Proofread and edit final reports for multiple healthcare companies by strict deadlines• Maintain a consistent editing style with professional and grammatically correct writing• Verify/fact-check data in reports generated from client healthcare feedback surveys• Confirm all formatting and visual aspects of final reports are presentable for clientele

Remote

- Responded to merchant/customer inquiries via phone, email, and fax- Increased the company's Payment Card Industry Data Security compliance rate by 30%- Reviewed and updated secured data for multiple clients to ensure accuracy

Alpharetta, Georgia, United States

• Answered phones, emails, and online chats to resolve customer inquiries• Offered support and solutions to customers in accordance with the company’s policies• Retained knowledge to remain well-informed about the differences between product lines• Maintained detailed records of customer information within multiple databases

Buckhead, Georgia, United States

· Supervised security staff to ensure security services were properly provided to Buckhead Plaza · Maintained a visible security presence at the front desk, assisted all tenants and guests as needed· Performed interior and exterior security inspection tours; documented abnormal activity · Updated daily activity logs as needed, including official incident reports· Monitored security checkpoints on CCTV camera feeds for any unusual occurrences · Maintained daily visitor catalog to ensure building safety

Greater Atlanta Area

• Provided security services to State Farm Insurance Company office buildings • Assisted security team to ensure that security details and patrols met client expectations• Maintained daily activity log and all other security detail paperwork• Assigned access cards and created access profiles to on-boarding employees• Monitored control access of the assigned State Farm buildings

Atlanta, Ga

• Assisted with the implementation of orientation programs for new students and their guests• Served as a tour guide for first year students and guests• Actively involved with the campus’s broader welcoming and social programming events for new students• Facilitated the set-up and take down for all new student orientations

Greater Atlanta Area

• Managed reception area, including greeting visitors and clients • Responded promptly to client inquiries via telephone, email, and in-person• Reserved meeting rooms for clients • Served as an administrative aide for clients within the office

Powder Springs, Georgia

• Trained new employees to operate register as well as other daily operational routines• Created displays in the Health & Beauty department to increase product awareness• Suggested new products in attempt to increase store’s profitability• Maintained an accurate till on every shift• Responded to and resolved customer problems via phone, online, and in-store