Janelle Edwards Email and Phone Number

Interact appropriately with patients by checking in & out of the office in a friendly manner. Protect patient rights by maintaining confidentiality of personal & financial information by following Health Insurance Portability & Accountability Act (HIPAA) guidelines. Accurately & efficiently submit medical record completion inquires, review & release of protected health information to providers/facilities for coordination of care. Schedule & confirm appointments, while carefully screening patients for information. Perform day to day administrative functions & general office duties including word processing, copying, filing, faxing, data entry & answering multi-line telephones. Submit insurance claims & verify client's insurances, as well as investigate insurance denials & resubmit for payment. Verify ICD-10 diagnosis codes & CPT codes for the requested procedures, visits, medications & then contact insurance carriers to obtain necessary authorizations. Exercise problem solving & conflict resolution skills when handling patient complaints & referred patient complaints to appropriate designated personnel as needed. Process insurance pre-certification through applicable methods of delivery by gathering pertinent information from patients, insurance carriers, & clinical staff to obtain required authorizations. Knowledge of various insurance plans while resolving questionable charges. Collect & post payments/outstanding balances on patient’s account. Usage of medical software programs: AthenaHealth, Ultralinq, Practice Fusion, Advanced MD, CoverMyMeds, & SepStream. Process new office referrals – scheduling patients for consultation. Update & maintain schedules for patients as well as manage client correspondence. Verify benefits & work with insurance companies to obtain payments. Devise appointment guidelines & schedules for treatment appointments. Coordinate luncheons with Pharmaceutical Representatives.

Provided positive interactions while serving guests in a friendly and efficient manner to ensure customers had an exceptional dining experiences. Helped guests select food and beverages by presenting a menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines' while answering food preparation questions. Obtained revenues by totaling charges; issuing bills; accepting payment; and returning change or credit card and signature slip to patrons. Contributed to team effort by accomplishing related results as needed. Performed basic cleaning tasks as needed or directed by supervisor. Assisted with special events as needed. Promptly addressed customer service issues and refer customers to management when necessary. Oversaw daily operations of service team, delegated tasks, and trained new staff. Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers. Processed orders and sent to kitchen employees for preparation. Checked guests' identification before serving alcoholic beverages. Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Increased sales significantly by upselling higher-end products to customers.

Interacted appropriately with patients by checking in and out of the office in a friendly manner. Coordinated patient scheduling and confirmed appointments, while carefully screening patients for information. Performed day to day administrative functions and general office duties including word processing, copying, filing, faxing, data entry and answering multi-line telephones. Made insurance claims and verified client's insurances. Exercised problem solving and conflict resolution skills when handling patient complaints and refers patient complaints to appropriate designated personnel as needed. Knowledge of various insurance plans while resolving questionable charges. Demonstrated strong interpersonal & business communication skills. Collected & posted payments/outstanding patient account payments. Performed settlement at the close of business. Usage of medical software programs: Athena & Meditech. Checked patient insurance, demographic, and health history to keep information current. Adhered to strict Health Insurance Portability and Accountability Act (HIPAA) guidelines to protect patient privacy. Supported office staff and operational requirements with administrative tasks. Completed patient referrals to other medical specialists. Helped patients complete necessary medical forms and documentation. Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass. Maintained current and accurate medical records for patients. Managed multi-line phone system and pleasantly greeted patients. Placed new supply orders, managed inventory and restocked clerical space.

Assisted multiple pharmacists within the pharmacy, filling prescriptions, printing labels, and filing insurance. Used pharmacy systems (RX Connect) in obtaining patient and drug information and processing prescriptions. Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products. Answered incoming phone calls and addressed questions from customers and healthcare providers. Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Stocked, labeled, and inventoried medication to keep accurate records. Maintained proper drug storage procedures, registries, and records for controlled drugs. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Received customer inquiries for price quotations, quality issues and delivery. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Participated in team meetings and training sessions to stay informed about product updates and changes. Communicate with customers in a timely manner. Processed customer service orders promptly to increase customer satisfaction. Provided administrative support to manager. Worked in Microsoft Office (Excel, PowerPoint, and Publisher). Managed timely and effective replacement of damaged or missing products. Cross-trained and provided backup support for organizational leadership. Met customer call guidelines for service levels, handle time and productivity. Developed and updated databases to handle customer data.

Professionally handled dispositions of inbound customer service calls. Built rapport, engaged each caller with a friendly, personable approach. Independently solved problems and overcame objections in a consultative manner. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services, and company information. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Participated in team meetings and training sessions to stay informed about product updates and changes. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects. Usage of apartment software programs: FACS, St.John IDX, Rent Roll, Rent Manager, & Onesite. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Introduced prospective tenants to types of units available and performed tours of premises. Maintained sufficient number of units market-ready for lease. Completed final move-out walk-throughs with tenants to identify required repairs. Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services. Verified income, assets, and expenses, and completed file tracking sheet for each applicant. Maintained original leases and renewal documents in digital and hardcopy format for property management office. Developed and implemented marketing strategies to increase occupancy rates. Collected and maintained careful records of rental payments and payment dates. Conducted regular inspections of both interior and exterior of properties for damage. Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments. Monitored and tracked payments and expenses, providing timely and accurate financial reports. Generated leads for sales and rental properties through cold calls and referrals. Developed annual operating budgets and forecasts, as well as sales and marketing plans. Implemented and enforced policies and procedures to maintain properties to highest standards.