Janelle Wright Email & Phone Number

Greater New York City Area

Content Planning• Maintain a regular content calendar in coordination with global team• Proactively understand what is top of mind with our target audiences and develop content and commentary on those topics• Implement strategic content campaigns surrounding relevant events and speaking opportunitiesContent Distribution• Manage the distribution of content by executing emails, landing pages, webinars, and organic and paid social media• Coordinate with internal departments… Show more Content Planning• Maintain a regular content calendar in coordination with global team• Proactively understand what is top of mind with our target audiences and develop content and commentary on those topics• Implement strategic content campaigns surrounding relevant events and speaking opportunitiesContent Distribution• Manage the distribution of content by executing emails, landing pages, webinars, and organic and paid social media• Coordinate with internal departments to execute all elements of campaigns and distribution including design, marketing operations, and Merchant Cantos Campaign Tracking and Measuring• Run campaign wash-ups after every campaign to understand how the campaign performed and what lessons were learned that can be applied to future campaigns• Deliver regular reports of campaign results, including web analysis and evaluation of KPIs• Collect and use data to inform new campaigns and the evaluation of existing campaignsMetrics• Campaign spend and ROI• Leads generated from integrated campaigns• Value created from external event participation Show less

Greater New York City Area

• Served as Finance liaison to Marketing team for financial needs• Built, managed and tracked annual budget and provided forecast for all marketing initiatives and events• Assured all costs were approved and properly coded • Provided training to stakeholders on the use of the marketing system• Identified and researched monthly budget variances• Provided ad-hoc financial and administrative reporting as needed• Managed all aspects of the marketing BPM database… Show more • Served as Finance liaison to Marketing team for financial needs• Built, managed and tracked annual budget and provided forecast for all marketing initiatives and events• Assured all costs were approved and properly coded • Provided training to stakeholders on the use of the marketing system• Identified and researched monthly budget variances• Provided ad-hoc financial and administrative reporting as needed• Managed all aspects of the marketing BPM database, including the back-end technical aspects• Monitored and maintained data quality within the marketing database• Tracked and analyzed data to inform future marketing efforts• Tracked all marketing events across the US and provide regular updates• Liaised with the global marketing manager in London to ensure coordinated efforts• Researched, planned and attended events Show less

Greater New York City Area

• Managed the issuance of client invoices to ensure timeliness and accuracy• Maintained and monitored accounts receivable aging, collection reports, and customer master file for assigned portfolio of partner contracts• Reviewed and documented client contract payment terms to support financial reporting, billing and revenue recognition• Liaised with Financial Data Administrator to ensure proper set up of client payment terms within the billing system• Queried and reviewed project… Show more • Managed the issuance of client invoices to ensure timeliness and accuracy• Maintained and monitored accounts receivable aging, collection reports, and customer master file for assigned portfolio of partner contracts• Reviewed and documented client contract payment terms to support financial reporting, billing and revenue recognition• Liaised with Financial Data Administrator to ensure proper set up of client payment terms within the billing system• Queried and reviewed project expenses to ensure costs are posted correctly and billable costs are invoiced timely• Monitored activity in staffing and timekeeping system to ensure job codes are opened/maintained/closed accurately • Ensured that contract changes are billed and documented appropriately Show less

Greater New York City Area

• Prepared billing for submission to the client• Prepared specialized billing reports for clients• Served as a billing liaison between clients and agency• Responsible for client year end deadlines• Delivered accurate reports to management to meet daily, weekly, and monthly deadlines• Researched and resolved billing issues• Ongoing contact with clients• Worked with the account groups to ensure jobs are closing in a timely manner, are not over-budget, and that we have… Show more • Prepared billing for submission to the client• Prepared specialized billing reports for clients• Served as a billing liaison between clients and agency• Responsible for client year end deadlines• Delivered accurate reports to management to meet daily, weekly, and monthly deadlines• Researched and resolved billing issues• Ongoing contact with clients• Worked with the account groups to ensure jobs are closing in a timely manner, are not over-budget, and that we have obtained a signed estimate for each job• Sales and Tax Analysis Show less

Managed all payment and billing activity for voice-over talent in Accounting Department Received and processed client payments from buyers, aggressive recovery of delinquent accounts and prepared weekly bank deposits Created invoices for clients' services based on the terms stated in contractsPerformed collection duties (phone calls, emails, followed up to ensure amounts due to the clients are collected)Maintained constant and consistent communication regarding payment… Show more Managed all payment and billing activity for voice-over talent in Accounting Department Received and processed client payments from buyers, aggressive recovery of delinquent accounts and prepared weekly bank deposits Created invoices for clients' services based on the terms stated in contractsPerformed collection duties (phone calls, emails, followed up to ensure amounts due to the clients are collected)Maintained constant and consistent communication regarding payment information with both the agent and clients Show less

Provided administrative support to the Executive VP of Accounting Communicated directly with artists and their agents, involving sensitive and confidential informationResearched and responded, in an expeditious manner, to any inquiries regarding the status of accounting statements and payments, issued payments and routed check requisitionsScheduled meetings, screened calls, and composed form cover letters for accounting statements

Supplied and maintained all levels of cable service in the commercial divisionReceived, researched, and responded to telephone and/or written customer inquires regarding available services, rates, service, and installation related issues, as well as and all other customer generated requestsInteracted with other departments as required to support the provisioning of servicePrepared routine reports, service agreements, and supported management with special projects as assigned

Worked in Accounts ReceivableProcessed all equipment transactions, maintained stock and inventory accuracyResolved all billing disputes and inquiries, troubleshooted technical issues, and provided necessary resolutions

Provided reliable customer service over the phoneAssisted all customers by handling complaints, transactions, and inquiries in an efficient, courteous, and accurate manner. Educated customers about new products and services offered