• Managed a book of business, ~120 customers, driving successful customer onboarding; Set expectations and objectives that resulted in a clear, shared partnership plan to meet the customers' hiring and employer branding goals and need fulfillment • Guided customers on how to best use the products to reach their goals and encouraged new product adoption• Utilized Salesforce, ChurnZero, and other internal tools to remain organized and meet KPIs two out of three quarters• Maintained feedback loop with Account Management, Tech Solutions and Brand Studio teams to ensure customers’ happiness

• Motivated students and help them strategize as they individually prepared for and navigated the internship and full-time recruiting processes of different industries• Co-coordinated the development and management of ‘Career Peer Leader’ program; Trained 5 Career Peer Leaders on resume reviews, cover letter reviews, and customer service practices• Built a Canvas site with team of 4 which included planning, writing and producing career-related content; Report analytics to larger team monthly to inform communication decisions• Identified a need for informational career materials and managed the project from ideation to completion • Launched a weekly career newsletter highlighting important events and opportunities, gathering and condensing information from multiple platforms- average 48% open rate•. Presented or moderated informative workshops on various career development topics• Assisted with Business of Entertainment trek in Los Angeles for 15 students, visiting 6 employers over 2 days• Coached ~30 gifted students in newly created Business and Computer Science dual degree• Monitored student data throughout the year; sending regularly targeted communication to encourage reporting• Administered ~10 case interviews per week during Consulting recruiting season, providing feedback to aid in the students’ development

• Provided holistic academic advising services for undeclared or exploring undergraduate students enrolled in the Division of General Studies• Supported the educational and vocational development of students in exploratory, transitional, or pre-transfer programs• Served on various search committees around campus; Chaired one search committee, communicating frequently with the Hiring Manager • Managed the upkeep of website, digital signage, and weekly newsletter to engage and inform 3,000 students of important events and updates • Participated in 6-8 week Summer Registration program in June and July for the advisement and registration of new undeclared freshmen and transfer students entering the University of Illinois• Provided support and resources for students on academic probation• Created a welcoming environment that is inclusive of students from diverse backgrounds• Made referrals for students to appropriate campus and academic resources for additional support• Facilitated two sections of GS 101, a university first-year experience course coordinated by DGS• Served on DGS committees to foster the mission and goals of the Division of General Studies

• Advised undergraduate and graduate students one-on-one for job search preparation including mock interviews, resume & cover letter reviews, and job/internship searches•Conducted one-on-one explore appointments utilizing Holland’s theory of career choice and Focus 2•Oversaw career assessments; Offer guidance for students and community members on major and job choices •Co-taught an eight week Career and Major Exploration course for 12 at-risk students • Developed and launched a year-long program to enhance first-generation and multicultural students’ career readiness • Created a student application and selected activities to enhance student’s career readiness based off of NACE’s Career Readiness competencies• Partnered with the Alumni Association to establish mentors; connected students with alumni mentors•Administered presentations on resumes, networking, and cover letter information to on-campus classes and groups•Trained and co-supervised a staff of seven post-graduate callers • Organized “VIP Tours” and guided first-year students thru 300+ employers at the All-University Career Fair• Provided project/presentation support to professional staff and interact with employers as necessary