Janelle Mansfield, Mba Email & Phone Number

Winnipeg, Manitoba, Canada

Janelle was responsible for building a best-in-class, highly scaleable Customer Success team, and for setting the Customer Experience strategy of this fast-growth AI company, including:- Voice of Customer- Retention and Churn Optimization- CS Ops- Customer Journey Management

4-time best-selling author of:Customer Experience & Customer Experience 2Remote WorkingWomen LeadingCustomer Experience was named Best New Customer Experience Book by Book Authority

Canada

Janelle brings her diverse and multi-functional experience to Amplified Customer Experience. Harnessing her passion to help others be successful, she works with leaders of organizations who want to accelerate their growth, while building out their next competitive advantage: customer experience. Whether its design, mapping, auditing, coaching, strategic planning or measuring, Janelle eagerly supports her clients in amplifying their business results through amplified customer experiences.

This fast-fail start-up was an experiment launched in April 2020 designed to explore the new problems created by COVID-19, and experiment with different start-up techniques. Ensemble Ventures endeavored to be a cutting edge AI and product-based collaboration of business leaders, entrepreneurs, data scientists, developers with an impact-led approach to addressing the world’s most pressing challenges. They came together during the global pandemic to experiment and try to solve COVID-19 related… Show more This fast-fail start-up was an experiment launched in April 2020 designed to explore the new problems created by COVID-19, and experiment with different start-up techniques. Ensemble Ventures endeavored to be a cutting edge AI and product-based collaboration of business leaders, entrepreneurs, data scientists, developers with an impact-led approach to addressing the world’s most pressing challenges. They came together during the global pandemic to experiment and try to solve COVID-19 related problems in non-traditional ways.Focused on creating customer experience strategy and customer service plan for division of Ensemble Ventures. Supported collaborative efforts of business leaders, entrepreneurs, data scientists, and developers promoting impact-led approach to address world challenges of COVID-19. Built customer-first culture by aligning customer-centric strategy with company vision. Company wound-down September 2020:-Provided insight to influence key product, strategy and investment decisions. -Trained and mentored Nineteen.ai team to establish customer centric culture. Show less

Regina, Saskatchewan

In this multidisciplinary role, Janelle was responsible for leading the marketing team including representing the both the marketing and customer / business strategy functions at the Senior Leadership table:• Built the organization’s first product development practice• Developed a new approach to customer segmentation, segmenting accounts based on growth potential• Created a growth account planning process leveraging design thinking principles to identify new, large and complex… Show more In this multidisciplinary role, Janelle was responsible for leading the marketing team including representing the both the marketing and customer / business strategy functions at the Senior Leadership table:• Built the organization’s first product development practice• Developed a new approach to customer segmentation, segmenting accounts based on growth potential• Created a growth account planning process leveraging design thinking principles to identify new, large and complex opportunities focused on business problems• Enhanced the existing key account planning process for better strategic prioritization and executive alignment• Implemented new pricing strategies for key plays• Completed a strategic service review of the analytics offering, with her recommendation to create a new operating group and brand being accepted and implemented• Developing a 12-month approach to brand refresh• Creating the organization’s first demand generation campaign• Building the various brand elements for ISM Canada’s newest brand; Insight to Impact Show less

Saskatchewan, Canada

Janelle was responsible for leading the development of solution strategy for large and complex opportunities. In addition to strategy development, she was responsible for creating the customer proposal, and other related collateral, as well as managing the multidisciplinary team who support content, solution, pricing, marketing and other elements of the proposal lifecycle. During her time in this role, she led the solution and proposal development for a winning $20M project.

Saskatoon

As Territory Executive, Janelle was responsible for building ISM's presence and client base in the growing Saskatoon market, growing the market by 40% in 3 years. She drove growth and additional revenue by working in partnership with the executive teams of clients to identify strategic and value-driven opportunities that help clients achieve their strategic and operational goals. Additionally, Janelle had the responsibility to ensure effective delivery of all services for clients in the… Show more As Territory Executive, Janelle was responsible for building ISM's presence and client base in the growing Saskatoon market, growing the market by 40% in 3 years. She drove growth and additional revenue by working in partnership with the executive teams of clients to identify strategic and value-driven opportunities that help clients achieve their strategic and operational goals. Additionally, Janelle had the responsibility to ensure effective delivery of all services for clients in the Saskatoon area, including driving exceptional customer service and leadership in innovation. Show less

Saskatoon

As Delivery Project Executive for ISM Canada (an IBM company), Janelle was responsible for delivery and execution of the IT outsourcing contract with Federated Co-operatives Limited in Saskatoon. She lead a large multi-disciplinary ISM team of more than 50 people, managed the day-to-day operational activities and was responsible for ensuring all contract deliverables are executed upon. Janelle worked closely with the various stakeholders, both internal to ISM, with IBM and with the client.

Saskatoon

Developed and led the Strategic Business Review seminar series with the Edwards School of Business MBA program. Janelle provided students with the opportunity to develop and enhance the skills required to be successful decision-makers and business leaders, including; strategic and analytical thinking, collaboration, communication, presentation, interpersonal, relationship development, financial analysis. Using a case based, interactive approach, students were given the opportunity to hone… Show more Developed and led the Strategic Business Review seminar series with the Edwards School of Business MBA program. Janelle provided students with the opportunity to develop and enhance the skills required to be successful decision-makers and business leaders, including; strategic and analytical thinking, collaboration, communication, presentation, interpersonal, relationship development, financial analysis. Using a case based, interactive approach, students were given the opportunity to hone these skills by doing; each seminar they work through a complex, strategic business problem, complete the analysis, prepare and present. Show less

Canada And Morocco

As a member of IBM's Corporate Service Corps program, Janelle worked with a global team of IBMers on a short-term assignment with an organization located in Casablanca, Morocco called Hub Africa. She won her role on the team by competing based on community involvement, leadership potential and performance. Janelle was among the less than 10% of successful applicants worldwide.Hub Africa engaged the CSC team and Janelle to assist lead them through a process to define their vision… Show more As a member of IBM's Corporate Service Corps program, Janelle worked with a global team of IBMers on a short-term assignment with an organization located in Casablanca, Morocco called Hub Africa. She won her role on the team by competing based on community involvement, leadership potential and performance. Janelle was among the less than 10% of successful applicants worldwide.Hub Africa engaged the CSC team and Janelle to assist lead them through a process to define their vision, communications & marketing strategy, digital experience strategy. This project also included an impact analysis to help Hub Africa better understand the economic impact of the work the organization delivers in support of economic growth in Africa.About IBM's Corporate Service Corps program: A Triple Benefit-Communities have their problems solved.-IBMers receive leadership training and development.-IBM develops new markets and global leaders. Show less

Saskatoon

At this SaaS company, in the role of Director, Project and Business Improvements (Customer Experience), Janelle was responsible for the delivery of the cfactor HR product to new and existing clients. During her time with cfactor, she developed the company's first-ever document customer lifecycle, helping to smooth out pain points within the customers' journey. In addition, she was responsible for assessing and implementing operational controls and improvements to increase the profitability of… Show more At this SaaS company, in the role of Director, Project and Business Improvements (Customer Experience), Janelle was responsible for the delivery of the cfactor HR product to new and existing clients. During her time with cfactor, she developed the company's first-ever document customer lifecycle, helping to smooth out pain points within the customers' journey. In addition, she was responsible for assessing and implementing operational controls and improvements to increase the profitability of this rapidly growing IT innovator. Show less

Ottawa, Canada Area

As Manager, Corporate Secretariat, Janelle Mansfield lead the team responsible for the execution of Canada Post’s key governance requirements, including the management of the Board of Directors and Executive Committees. Janelle attended each of the Board meetings and over a 100 Executive team meetings. She also provided guidance to stakeholders on matters related to governance and corporate decision making, including CEO selection and labour negotiations and disruption.

At DND, Janelle was responsible for the implementation of SAP for the Navy. Leading a multidisciplinary team of more than 50 people, she successfully implemented multiple deployed instances of SAP. In this role, Janelle demonstrated strong people skills, working closely with senior level client representatives, managing expectations, successfully negotiating and resolving conflicts between stakeholders. In this role, Janelle was the PM responsible for the implementations onboard 7… Show more At DND, Janelle was responsible for the implementation of SAP for the Navy. Leading a multidisciplinary team of more than 50 people, she successfully implemented multiple deployed instances of SAP. In this role, Janelle demonstrated strong people skills, working closely with senior level client representatives, managing expectations, successfully negotiating and resolving conflicts between stakeholders. In this role, Janelle was the PM responsible for the implementations onboard 7 operationally active ships, and acted as the Organizational Change Manager. Janelle demonstrated a keen ability to drive teams towards the on-time and on-budget delivery of a large scale, multimillion dollar SAP implementation for an operationally focused client. Show less

Ottawa, Canada Area

Janelle worked as a Management Consultant for IBM Canada Ltd. in the Strategy and Transformation Practice. Her expertise lies within the areas of communications, change management and project management. In her role with IBM she was primarily responsible for leading the implementation of SAP for the Royal Canadian Navy and DRDC. In that role, she led a multi-functional team of more than 50 individuals, and completed more than 15 separate implementations. Janelle has a proven track record of… Show more Janelle worked as a Management Consultant for IBM Canada Ltd. in the Strategy and Transformation Practice. Her expertise lies within the areas of communications, change management and project management. In her role with IBM she was primarily responsible for leading the implementation of SAP for the Royal Canadian Navy and DRDC. In that role, she led a multi-functional team of more than 50 individuals, and completed more than 15 separate implementations. Janelle has a proven track record of bringing together stakeholders to address diverging issues, developing and executing upon change management strategies and successfully implementing the rollout of a complex transformational initiative to an operationally focused client. She has a keen ability to manage competing priorities, identify and mitigate risks, and meet demanding deadlines. Show less

Ottawa, Canada Area

As member of the volunteer organization - uOttawa's MBA Student's Association, Janelle supported the development of the annual strategy and plan for the organization, enabled execution and provide guidance and mentorship to all members of the Executive.

Janelle created the Communications and Development department for this growing Non-Profit organization. In doing so, she led the re-branding exercise, grew the number of funders and increased funding significantly in the less than 4 years she was there. As part of this role, she was nominated for the "Top Forty Under 40" award presented by the Ottawa Business Journal.

Mba, Business

Activities and Societies: MBA Student Association, MBA Alumni Association, Canadian Leadership Orientation Progam, MBA Games.

Certificate, Public Management And Governance

B.A., Sociology, With A Certificate In Psychology