Jane Lyons Email & Phone Number

Boston, MA, US

Westlake, Texas, US

• Performs recon activities to ensure balancing between the TDA system files, print vendor files and TDA record retention files to ensure requirements for delivery and document retention are being met.
• Oversee accurate, timely, and complete print communications performance of contracted vendors providing print and mail services including monthly statements, daily trade confirmations, and fulfillment of prospectus.
• Analyze complex business problems, issues, and manage projects/ programs involving internal cross functional and vendor teams focused on the delivery of a product or system.
• Organize activities that may require meetings/communication ensuring completion of the program/project on schedule, within budget constraints.
• Limit operational risk exposure by identifying, measuring, controlling, monitoring, and reporting vendor performance for various partners.
• Monitor and report vendor compliance and Service Level Agreement (SLA) performance/compensation.

• Be the first point of contact to analyze the validity of incoming requests
• Ensure that all valid requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and guidelines for protecting our sellers’ privacy
• Engage with law enforcement and coordinate response efforts both in writing and over the phone
• Innovate, document and implement policies and procedures that scale with the business
• Act as a key support to your attorney and investigator teammates
• Work cross-functionally with various teams across Square, including Compliance, Legal, Trust and Safety and Infosec

Pasadena, California, US

• Investigate, resolve and monitor fraudulent activities as well as, irregular business practices within the bank.
• Contributes to the protection of the bank's assets through partnerships with corporate partners and other financial institutions.
• Analysis and conduct investigations on fraudulent and suspicious activities within the bank.
• Prepares comprehensive reports including analysis and investigation through compiling of investigative notes, documentation and resolution.
• Protects the bank from known or suspected internal or external transactions or activities with a primary focus on bank policies and processes, federal, state and banking regulations and statues to include but not.
• Comply with all related Federal, State and industry laws and regulations pertaining to banking.

Omaha, Nebraska, US

• Assist credit card holders of FNBO, affiliated banks, and retail cards with their financial needs.
• Including password resets, making payments, initiating disputes, balance transfers, ordering new cards, researching transactions, COVID-19 relief options, completing applications for credit cards, explaining.

Sunnyvale, CA, US

• Continue to build trust with the community of LinkedIn by removing content that violates the policies and/or terms of service.
• Research accounts for spam; fake news and scams
• Identify fraud; account takeover and determine when items need to be escalated;
• Provide feedback to management on efficiencies; training and trends

Chicago, Illinois, US

• Responsible for analyzing system generated alerts and referred suspicious transactional activity to make case determinations on FinCEN reportable items in compliance with the Bank Secrecy Act. Documented cases and.
• Researched, analyzed, recommended, and investigated customer activity for potential AML-related suspicious activity. Researched and document moderately complex cases generated from automated monitoring systems and.
• Investigated cases involving, but not limited to cash structuring, transactions involving Bank designated High-Risk Countries (HRC), wire transfers, commercial loan payments, and reports from branches regarding their.
• Developed contacts with federal and state law enforcement agencies to facilitate investigations.

San Jose, CA, US

• Complete extensive research of PayPal accounts or PayPal related issues in response to legal inquiries to provide an accurate analysis to the courts and our legal partners.
• Identify trends and training opportunities.
• Provide feedback to management regarding necessary changes and updates to policies, procedures, process efficiencies, upgrades and customer care issues.
• Communicate professionally with the Legal team, outside legal agencies, customers and regulatory agencies in order to comply with court orders, build rapport and protect company interests.
• Able to handle multiple complex and high priority tasks simultaneously.
• Make discretionary decisions based on research.

San Jose, CA, US

• Execute Due Diligence policy and programs as they relate to high risk business categories.
• Mitigate risk and ensure compliance by PayPal to government entities.
• Analyze regulatory issues, including review of customer processes and identifying deficiencies and correcting them.
• Provide professional interactions between PayPal and front end users.
• Identify Anti Money Laundering activity and other regulatory violating activity, take appropriate action.
• Process queue items in a timely manner as measured against communicated departmental targets.