Jane Lyons Email & Phone Number

Boston, Ma, Us

Westlake, Texas, Us

• Performs recon activities to ensure balancing between the TDA system files, print vendor files and TDA record retention files to ensure requirements for delivery and document retention are being met. • Oversee accurate, timely, and complete print communications performance of contracted vendors providing print and mail services including monthly statements, daily trade confirmations, and fulfillment of prospectus requests. • Analyze complex business problems, issues, and manage projects/ programs involving internal cross functional and vendor teams focused on the delivery of a product or system. • Organize activities that may require meetings/communication ensuring completion of the program/project on schedule, within budget constraints. • Limit operational risk exposure by identifying, measuring, controlling, monitoring, and reporting vendor performance for various partners. • Monitor and report vendor compliance and Service Level Agreement (SLA) performance/compensation. • Review business requirements and determines where support is needed relative to existing technical systems design. • Identify gaps or issues in meeting business requirements. • Reviews design with Manager to ensure there are no gaps or outstanding issues. • Complete quality reviews on client documents checking for content accuracy, formatting, and ensuring adherence to regulatory requirements. • Assist in the development of test cases to ensure system changes meet customers requirements.• Execute test cases and report defects as necessary. • Meet regularly with TDA technical teams to communicate priorities, gather status updates, review upcoming releases, and understand obstacles. • May conceptualize the impact that system changes could have on business processes and regulatory communications. • Analyze client documents based off regulatory requirements. • Participates in UAT and Quality Check (QC) reviews for statements on a bi-monthly basis.

• Be the first point of contact to analyze the validity of incoming requests• Ensure that all valid requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and guidelines for protecting our sellers’ privacy• Engage with law enforcement and coordinate response efforts both in writing and over the phone• Innovate, document and implement policies and procedures that scale with the business• Act as a key support to your attorney and investigator teammates• Work cross-functionally with various teams across Square, including Compliance, Legal, Trust and Safety and Infosec• Maintain quality standards while handling large volumes of time-sensitive requests

Pasadena, California, Us

• Investigate, resolve and monitor fraudulent activities as well as, irregular business practices within the bank.• Contributes to the protection of the bank's assets through partnerships with corporate partners and other financial institutions.• Analysis and conduct investigations on fraudulent and suspicious activities within the bank.• Prepares comprehensive reports including analysis and investigation through compiling of investigative notes, documentation and resolution.• Protects the bank from known or suspected internal or external transactions or activities with a primary focus on bank policies and processes, federal, state and banking regulations and statues to include but not limited to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), FDIC - Federal Deposit and Insurance Act, Office of the Comptroller of the Currency (OCC) and Sarbanes-Oxley (SOX). • Comply with all related Federal, State and industry laws and regulations pertaining to banking.

Omaha, Nebraska, Us

• Assist credit card holders of FNBO, affiliated banks, and retail cards with their financial needs.• Including password resets, making payments, initiating disputes, balance transfers, ordering new cards, researching transactions, COVID-19 relief options, completing applications for credit cards, explaining conversions of cards, explaining APR rates, and closing accounts.

Sunnyvale, Ca, Us

Continue to build trust with the community of LinkedIn by removing content that violates the policies and/or terms of service.• Research accounts for spam; fake news and scams• Identify fraud; account takeover and determine when items need to be escalated; • Provide feedback to management on efficiencies; training and trends

Chicago, Illinois, Us

• Responsible for analyzing system generated alerts and referred suspicious transactional activity to make case determinations on FinCEN reportable items in compliance with the Bank Secrecy Act. Documented cases and ensured all reporting requirements are met in compliance with government regulations, bank policies, and BSA procedures. • Researched, analyzed, recommended, and investigated customer activity for potential AML-related suspicious activity. Researched and document moderately complex cases generated from automated monitoring systems and referred by Bank personnel for potential Anti-Money Laundering related activity and made recommendations for SAR (Suspicious Activity Reporting) to FinCEN or Non-SAR case determinations based on that research.• Investigated cases involving, but not limited to cash structuring, transactions involving Bank designated High-Risk Countries (HRC), wire transfers, commercial loan payments, and reports from branches regarding their customer's activity.• Developed contacts with federal and state law enforcement agencies to facilitate investigations.

San Jose, Ca, Us

• Complete extensive research of PayPal accounts or PayPal related issues in response to legal inquiries to provide an accurate analysis to the courts and our legal partners.• Identify trends and training opportunities.• Provide feedback to management regarding necessary changes and updates to policies, procedures, process efficiencies, upgrades and customer care issues.• Communicate professionally with the Legal team, outside legal agencies, customers and regulatory agencies in order to comply with court orders, build rapport and protect company interests.• Able to handle multiple complex and high priority tasks simultaneously.• Make discretionary decisions based on research. • Well-developed sense of urgency and follow-through.• Ability to learn and adapt to new software technologies.• Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel and PowerPoint).

San Jose, Ca, Us

• Execute Due Diligence policy and programs as they relate to high risk business categories.• Mitigate risk and ensure compliance by PayPal to government entities.• Analyze regulatory issues, including review of customer processes and identifying deficiencies and correcting them.• Provide professional interactions between PayPal and front end users.• Identify Anti Money Laundering activity and other regulatory violating activity, take appropriate action. • Process queue items in a timely manner as measured against communicated departmental targets.