Jane Maton Email & Phone Number

Jersey

Jersey

Responsible for the daily operation for two offices

Jersey

• Active participated or lead on various business projects• Effectively change managed the transformation of a traditional office environment to a fullyfunctional electronic and paperless office• Actively developed and maintained strong professional internal and external relationshipswith clients and stakeholders at all levels• Ensured optimal customer service through effective complaint handling and complaintresolution• Continuously maintained and enhanced more than 200 intra-team processes and ensuredadherence to all Global ISO 9001 accreditation standards• Regularly developed various cost-saving initiatives across all third party suppliers, acquiredthird party suppliers and effectively managed contracts in compliance with SLA's• Involved in the recruitment, induction and training of all new staff. Ensured overall staffproductivity and annual performance appraisals were completed in a timely manner. Returnto Work interviews using the Bradford Factor platform to monitor absenteeism• Overall responsibility for the department's annual budget, 250k• Managed effective capacity planning necessary for the support of CPA Global's businessobjectives• Supervised various aspects of the Jersey Education Trust programme, The Prince's Trustwork placement programme and the States of Jersey Advance to Work

Jersey

· Managed and effectively supervised a team of 20 employees including the concierge, reception and reservations teams· Liaised with the Senior Management Team to oversee hotel budgets and managed revenues streams regarding no-show charges and cancellation fees· Administered necessary customer service training to staff and ensured SOP development and compliance with all hotel processes· Effectively developed and managed strong professional relationships with new guests and ensured optimal complaint handling resulting in repeat business

Bolton, England, United Kingdom

· Effectively supervised an events team regarding the design, management and client relationship building of various private events catering for up to 700 guests across nine function rooms· Developed and executed highly effective event management plans for the successful communication between clients and hotel departments· Ensured exceptional interdepartmental relationships, while also maintaining strong professional client relationships· Exuded a friendly, approachable, and professional manner throughout all events and functions including weddings resulting in the successful development of the hotel as the venue of choice within the surrounding area

706/1/2 & 5, Restaurant, Culinary, And Catering Management/Manager, Pass

Activities and Societies: Chairperson of the Spots & Social Club

Education record

Education record