Jane Chan Email & Phone Number

Melbourne, Victoria, Australia

📋 Delivered evidence-based insights to clients by evaluating new market entry propositions through both qualitative and quantitative research methods, including in-depth interviews with industry influencers and the analysis of local consumer trends. 📋 Conducted both short- and long-term research projects, preparing a variety of industry reports focused on APAC consumption trends.📋 Applied market research models and techniques to provide additional insights that had not been… Show more 📋 Delivered evidence-based insights to clients by evaluating new market entry propositions through both qualitative and quantitative research methods, including in-depth interviews with industry influencers and the analysis of local consumer trends. 📋 Conducted both short- and long-term research projects, preparing a variety of industry reports focused on APAC consumption trends.📋 Applied market research models and techniques to provide additional insights that had not been considered in the original project briefings. Additionally, conducted high-level risk assessments, including identifying, evaluating, and advising on mitigating potential economic and financial risks for clients. 📋 Demonstrated strong commercial and business acumen by conducting detailed analytical comparisons of annual financial reports among key industry competitors. These analyses provided clients with critical insights into the assets and debt distribution of market players, uncovering potential conflicts within organizational leadership and their financial performance.📋 Sourced and incorporated additional independent data sources, including regulatory bodies, business leaders, and industry experts, to broaden the scope of research and strengthen the knowledge base for clients. This multi-perspective approach deepened the value of the insights provided.📋 Established myself as an important resource within the global team by leading research projects for the London head office, as well as supporting regional offices in India and Singapore. This included taking over offshore projects that were behind schedule, quickly adapting to local research approaches and delivering critical insights to ensure timely project completion. Show less

Melbourne, Victoria, Australia

Co-founded this proprietary company to take over a small hospitality business in South Yarra.📋 Identified cost benefits of acquiring an existing business through research, along with strategies to differentiate in the local market, resulting in over 70% revenue growth within the first year.📋 Secured mutually beneficial partnerships, including co-branding with a leading coffee manufacturer, which added value to offerings and strengthened supplier relationships, ensuring… Show more Co-founded this proprietary company to take over a small hospitality business in South Yarra.📋 Identified cost benefits of acquiring an existing business through research, along with strategies to differentiate in the local market, resulting in over 70% revenue growth within the first year.📋 Secured mutually beneficial partnerships, including co-branding with a leading coffee manufacturer, which added value to offerings and strengthened supplier relationships, ensuring uninterrupted product availability.📋 Built a strong brand reputation through marketing strategies such as personalized mail-outs and the use of advanced tools, being one of the first in Melbourne to adopt an automated tamping machine for coffee consistency and early adoption of Square POS and CommBank’s “Albert” EFTPOS systems.📋 Applied a strategic and agile business development approach by adapting offerings to new target markets and implementing innovative concepts like Suppertime, a precursor to UberEats.📋 Coordinated all aspects of daily café operations, including procurement, inventory, and quality control, leading to a 20% reduction in operational costs.📋 Maintained high levels of customer service, addressed complaints, and built positive customer relationships, contributing to an 85% customer retention level.📋 Identified and implemented process improvements, enhancing operational efficiency and service quality and reducing wait times.📋 Recruited, trained, and managed a team of 8 employees, ensuring adherence to service standards and operational procedures. Show less

Singapore

📋 Acted as a liaison between local hospitals and medical centres and foreign patients and medical tourists.📋 Utilised bilingual skills to provide accurate medical interpretation, demonstrating strong communication and empathy in high-stress environments.📋 Responsible for all administrative matters, including travel requirements, identifying and booking appointments with relevant specialists, and ensuring accurate transfer of medical information whilst maintaining… Show more 📋 Acted as a liaison between local hospitals and medical centres and foreign patients and medical tourists.📋 Utilised bilingual skills to provide accurate medical interpretation, demonstrating strong communication and empathy in high-stress environments.📋 Responsible for all administrative matters, including travel requirements, identifying and booking appointments with relevant specialists, and ensuring accurate transfer of medical information whilst maintaining confidentiality and privacy of patients.📋 Managed administrative tasks including scheduling, document management, and client communications, ensuring smooth operation of daily activities. Show less

Master Of International Business And Master Of Commerce (Major In Accounting)

Master Of Professional Accounting, Management Accounting