Jane Davis Email & Phone Number

Westlake, Texas, Us

Minneapolis, Minnesota, Us

Duluth, Ga, Us

• Perform & Manage Microsoft CRM Deployments • Business Process Analysis, Solution Design, Implementation• Responsible for managing outsourced development work• Develop Technical Documentation, Instructional Manuals and Process Flow Diagrams

• Manage daily administrative operations• Design and manage implementation of Microsoft CRM project • Develop customized applications utilizing Microsoft Access to track business’s key performance indicators• Define and implement operational policies and procedures• Ongoing data analysis and auditing of data collections systems• Provide ongoing training to employees on use of computer systems and software• Assist business owner with special projects as needed

Duluth, Ga, Us

• Develop and maintain training manuals and technical documentation using Framemaker and Adobe Acrobat• Test software for quality assurance, logging bugs, suggesting improvements & enhancements• Prepare product specification documents to guide developers in new product generation• Develop and maintain marketing presentations using PowerPoint, Photoshop and Camtasia • Develop custom Microsoft Access applications to fulfill business needs where gaps exist • Develop and document operational procedures and prepare workflow documentation using Visio• Perform new employee training• Support customers by troubleshooting and processing hardware return and repair issues• Manage asset inventory

Company Sold in August 2002 • Oversee administration of network and support of hardware and software • Manage and work with Call Center / Help Desk support team• Negotiate and maintain contracts with contractors and vendors• Procure, maintain, and track hardware assets• Prepare and manage annual operating budgets• Develop and maintain end user technical documentation

• Administer HP3000 systems for 80 local users and 150 remote customer sites• Supervise Helpdesk/ Call Center department of 5 employees• Develop and teach customer-training classes, both on-site and offsite at Users Meetings• Develop and maintain end user technical documentation • Coordinate and perform new system installations and migrations for customers, remotely

Company Closed in August 1998• Develop programs utilizing Microsoft Access to analyze and track business operations• Manage telecommunications costs and operations• Prepare and manage annual operating budgets• Negotiate and maintain contracts with contractors and vendors • Administer network, phone systems, and voice mail application for 100 users

St. Paul, Mn, Us

• Participate as part of management team to achieve continuous improvement in all aspects of manufacturing plant operations• Select, manage, and develop accounting department staff• Develop and implement Microsoft Access program to measure manufacturing and operating efficiency• Manage inventory control procedures including cycle counts and physical inventories• Cost Accounting – develop and maintain product and activity costs• Prepare and analyze manufacturing plant annual operating budgets • Lead project to change out mainframe terminals to PC based network throughout office• Conduct user training classes on Microsoft Office Software programs • Administer network and technical support

• Establish and manage accounting functions, through P&L, for six subsidiary manufacturing companies• Installed and configured Peachtree Accounting Software for a new company startup• Setup and implemented an inventory cost of finished goods system project• Setup and maintain cost of materials and inventory procedures• Manage Accounts Payable Department of 3 employees