Team contributor with the primary system administrator for the Salesforce.com environment with 30+ users.Investigate and diagnose assigned problems for workarounds and/or root causesExecuting to the day-to-day configuration, support, maintenance, and improvement of our CRM.liaise with leadership from all of our departments as well as subject matter experts to analyze, create, and implement new processes or automate existing one.Handle all basic administrative functions including user maintenance, modification, of page layouts, generation o Investigate f reports and dashboards, creation of new fields and other routine tasks.Work with custom objects / Apex developmentEnsure basic administrative functions like user account maintenance, reports and dashboards, workflows and other routine tasks.Manage data feeds and other integrations.Document the customizations made in Salesforce.Contribute towards building a Salesforce CoE.Help guide businesses to improve business processes and efficiency in Salesforce and Hubspot Elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions.

Defined business processes to develop standard operating procedures. Performed regular internal and external system, financial, and regulatory audits to assess and improve those processes. Conducted risk assessments to evaluate organizational health and develop strategies to meet objectives.Managed databases, upholding data quality and integrity standards. Increased productivity by prioritizing tasks and optimizing schedules to meet both short and long term goals.Maintained and supported all IT infrastructure and software, provided continual technical support and education.Regularly led cross-functional team meetings to assess performance, build solutions, and progress towards common goals.Provided prompt and courteous service to all customers by utilizing active listening, a cheerful attitude, and dynamic organizational skills, resolving any conflicts by identifying underlying client needs and responding in a compassionate, fair, and efficient manner.Hired, supervised, guided, and trained staff increasing retention by providing ongoing support, practicing collaborative communication and fostering a strong team environment.

Served as liaison and representative at all local/regional meetings, conferences, and events building community relations and support. Created networking and reporting software for Service Providers of the underserved.

Designed, developed, implemented, and maintained wiring, internet infrastructure, hardware, and software for the classrooms and offices. Developed course materials and delivered instruction, researching new techniques and developing best practices to promote understanding.. Communicated and facilitated cooperation between parents, staff and administration to implement and achieve integration of technology within academia.

Interpreted and analyzed clinical documentation, addressing health needs through strong problem-solving, thorough planning, and dynamic implementation to successful outcome.Simultaneously communicated with patients and caregivers while utilizing various software applications and high-tech instruments in a fast-paced, high volume environment.