AeroLeads people directory · profile
Janer(Shih Ying) Cheng Email & Phone Number
Senior Customer Success Enablement
at
Insider.
1 work email found
@useinsider.com
1 phone found area 207
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Enablement
Location
Austin, Texas Metropolitan Area, United States
Company size
Who is Janer(Shih Ying) Cheng? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Janer(Shih Ying) Cheng is listed as Senior Customer Success Enablement at Insider., a company with 1545 employees, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at useinsider.com, phone signal with area code 207, and a matched LinkedIn profile for Janer(Shih Ying) Cheng.
Janer(Shih Ying) Cheng previously worked as Customer Success Enablement at Insider. and Shareowner at Insider.. Janer(Shih Ying) Cheng holds Master Degree, International Marketing from Hult International Business School.
Company email context
Email format at Insider.
This section adds company-level context without repeating Janer(Shih Ying) Cheng's masked contact details.
*@useinsider.com
71% confidence
AeroLeads found 1 current-domain work email signal for Janer(Shih Ying) Cheng. Compare company email patterns before reaching out.
Profile bio
About Janer(Shih Ying) Cheng
Janer(Shih Ying) Cheng is a Senior Customer Success Enablement at Insider.. They possess expertise in microsoft office, microsoft excel, microsoft word, customer service, powerpoint and 18 more skills. They is proficient in English. Colleagues describe them as "I worked with Janer for around 4 years at Insider. Janer joined Insider as one of the very first Customer Success Manager. Janer is always passionate at work, very disciplined, helpful and caring, one of the best teammate that I could have among my career. As a customer success professional, Janer is able to really understand what clients need and come up with the right strategies & execution plans to help with the clients, from conversion rate optimization, customer engagement plan, ads spending optimization, and etc. Internally, Janer brings the culture of optimism, growth and caring. She is always helpful to teammates, newbies, and everyone, she is just naturally likable. I would recommend Janer for any kind of consulting, customer success, digital planning kinds of roles, she will always get it done and bring success to the organization." and "Janer is one of my favorite people to ever worked with. I have been working with her tightly for the past two years, I have learned so much from her not only as a professional, but also as a person. Janer's attitude towards her clients is one in a million, she empathizes what her clients are going through and she would do all she can to make sure her clients are successful. Her energy and work ethic is what stood out to me, when she made a commitment to the team, she would deliver, always deliver, I never had to worry about if something is missing from Janer. Working with Janer is a pleasure, and I cannnot express how many times she saved me from difficult situations and supported me when I needed. If you ever had a chance to work with Janer, you will not be surprised that all the things I've said above fits 100% of who she is. "
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, and 19 others.
Current workplace
Janer(Shih Ying) Cheng's current company
Company context helps verify the profile and gives searchers a useful next step.
Insider.
10 roles
Janer(Shih Ying) Cheng work experience
A career timeline built from the work history available for this profile.
Customer Success Enablement
Current- Mentor newcomers from the US and LATAM regions, providing guidance and sharing best practices tofacilitate their integration- Flagged unqualified newcomers during onboarding, providing clear reasons for the flagsTailor training sessions to address the unique needs of customer success leaders, ensuring maximumeffectiveness and engagement- Develop.
Jan 2023 - Present
Shareowner
Current
Jun 2022 - Present
Senior Customer Success Manager / Account Manager
- Mentored junior team members, identifying their challenges and actively collaborating on solutions toenhance overall team performance- Prioritized customer retention initiatives while identifying and capitalizing on upsell opportunities,contributing to sustained revenue growth from Insider's offerings- Offered tailored solutions and best use cases to.
Jul 2021 - Dec 2022
Customer Success Manager
Jun 2018 - Jun 2021
Digital Marketing Specialist/Facebook Ad Account Manager
iProspect is a data-driven digital marketing agency. - Managed paid social (Facebook) accounts and display ads, demonstrating proficiency in driving targeted digital marketing campaigns- Oversaw the optimization of branding and performance-driven campaigns across various industries,including e-commerce, travel, telecommunications, and retail- Collaborated.
Jun 2016 - Jun 2018
Mobile Ad Platform Account Manager
Cheetah Mobile has its own advertising platform, focused on mobile, which already reaches more than 400 million users around the world. -Responsible for 100 key international accounts. -Help clients generate more conversions and App installs. Clients including gaming companies, utility Apps, and E-commerce Apps. -Monitor and support customer or partner's.
Dec 2015 - Jun 2016
Account Executive
Sien
Dec 2014 - Dec 2015
Marketing Intern
-Produce content marketing to increase the exposure of the company, including blog writing and social media.-Conduct email marketing to increase user acquisition and engage with old users.-Successfully increased website views by 70% and 3% work projects.-Design and schedule Facebook paid Ad.-Create and conduct sweepstakes contest to increase brand awarenes.
Oct 2014 - Dec 2014
Consulting Project With Hult
Five week consulting project as part of the curriculum at HULT International Business School
Jul 2014 - Aug 2014
Team & coworkers
Colleagues at Insider.
Other employees you can reach at useinsider.com. View company contacts for 1545 employees →
PT
Pauline Tsai
Colleague at Insider.
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
EA
Egemen Avci
Colleague at Insider.
Toronto, Ontario, Canada, Canada
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NH
Nick Hale
Colleague at Insider.
Bondi Beach, New South Wales, Australia, Australia
View →
OY
Onur Yunus Çolak
Colleague at Insider.
İzmir, Türkiye, Turkey
View →
BG
Bhuvan Gambhir
Colleague at Insider.
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
DP
Daria Preobrazhenskays
Colleague at Insider.
United Arab Emirates, United Arab Emirates
View →
UD
Umut Durak
Colleague at Insider.
Istanbul, Türkiye, Turkey
View →
DG
David Garcia
Colleague at Insider.
Bogota, D.C., Capital District, Colombia, Colombia
View →
NH
Nhan Huynh
Colleague at Insider.
Vietnam, Viet Nam
View →
MY
Mustafa Yıldırım
Colleague at Insider.
Sakarya, Türkiye, Turkey
View →
Pauline Tsai
Colleague at Insider.
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
EA
Egemen Avci
Colleague at Insider.
Toronto, Ontario, Canada, Canada
View →
NH
Nick Hale
Colleague at Insider.
Bondi Beach, New South Wales, Australia, Australia
View →
OY
Onur Yunus Çolak
Colleague at Insider.
İzmir, Türkiye, Turkey
View →
BG
Bhuvan Gambhir
Colleague at Insider.
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
DP
Daria Preobrazhenskays
Colleague at Insider.
United Arab Emirates, United Arab Emirates
View →
UD
Umut Durak
Colleague at Insider.
Istanbul, Türkiye, Turkey
View →
DG
David Garcia
Colleague at Insider.
Bogota, D.C., Capital District, Colombia, Colombia
View →
NH
Nhan Huynh
Colleague at Insider.
Vietnam, Viet Nam
View →
MY
Mustafa Yıldırım
Colleague at Insider.
Sakarya, Türkiye, Turkey
View →
2 education records
Janer(Shih Ying) Cheng education
Master Degree, International Marketing
Undergraduate, Foreign Languages And Literatures, General, Gpa 3.72
FAQ
Frequently asked questions about Janer(Shih Ying) Cheng
Quick answers generated from the profile data available on this page.
What company does Janer(Shih Ying) Cheng work for?
Janer(Shih Ying) Cheng works for Insider..
What is Janer(Shih Ying) Cheng's role at Insider.?
Janer(Shih Ying) Cheng is listed as Senior Customer Success Enablement at Insider..
What is Janer(Shih Ying) Cheng's email address?
AeroLeads has found 1 work email signal at @useinsider.com for Janer(Shih Ying) Cheng at Insider..
What is Janer(Shih Ying) Cheng's phone number?
AeroLeads has found 1 phone signal(s) with area code 207 for Janer(Shih Ying) Cheng at Insider..
Where is Janer(Shih Ying) Cheng based?
Janer(Shih Ying) Cheng is based in Austin, Texas Metropolitan Area, United States while working with Insider..
What companies has Janer(Shih Ying) Cheng worked for?
Janer(Shih Ying) Cheng has worked for Insider., Iprospect, Cheetah Mobile, Sien, and Smith, Inc..
Who are Janer(Shih Ying) Cheng's colleagues at Insider.?
Janer(Shih Ying) Cheng's colleagues at Insider. include Pauline Tsai, Egemen Avci, Nick Hale, Onur Yunus Çolak, and Bhuvan Gambhir.
How can I contact Janer(Shih Ying) Cheng?
You can use AeroLeads to view verified contact signals for Janer(Shih Ying) Cheng at Insider., including work email, phone, and LinkedIn data when available.
What schools did Janer(Shih Ying) Cheng attend?
Janer(Shih Ying) Cheng holds Master Degree, International Marketing from Hult International Business School.
What skills is Janer(Shih Ying) Cheng known for?
Janer(Shih Ying) Cheng is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Windows, and Research.
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