 Demonstrated knowledge and understanding of mortgage sales and originationprocesses. Able to navigate and multi-task multiple computer screens while working withcustomers on the phone. NMLS certified. Understood and implemented mortgage products, policies, and regulations. Able to identify customer needs and obstacles and take the necessary steps to problemsolve. Received multiple positive reviews acknowledging dedication to excellent customerservice. Ensured superior customer experience by addressing customer concerns,demonstrating empathy and resolving problems on the spot. Excellent verbal, written, and interpersonal communication skills. Platinum sales performer in all quarters of 2021.

 Proficiently sold a wide range of new and used vehicles, all makes and models. Stayed up to date on current and upcoming financing options. Maintained friendly and professional customer interactions to keep doors open andclose sales. Identified prospects' needs and developed appropriate responses along withinformation on fitting products and services. Responded to telephone and in-person requests for information.

 Aggregated and prepared documentation and reports for office meetings, distribution,and filing. Greeted customers and visitors in-person and via telephone calls. Answered telephone inquiries from clients, vendors and the public. Received and routed business correspondence to correct department or staff member. Assisted with all aspects of the business including service department, partsdepartment, and sales department.

 Demonstrated excellence in service and hospitality utilizing invaluable interpersonalcommunication skills. Sparked revenue through sales techniques Accurately maintained cash resources by computing sales prices, receiving andprocessing payments. Directed and trained employees. Scheduled all shifts. Established proficiency in Word, Excel, and Google Documents. Developed new process for employee evaluation which resulted in marked performanceimprovements.