Janet A. Email & Phone Number

• Provided compassionate and diligent care to post-anesthesia patients under the supervision of registered nurses and preceptors.• Assist preceptor with conducting thorough assessments of patients’ post-surgery to monitor vital signs, pain levels, and overall recovery status.• Assist preceptor with utilizing assessment tools (Aldrete score) to evaluate patient's neurological, cardiovascular, and respiratory status.• Communicate effectively with patients, families, and healthcare professionals to provide updates on patients' progress and address concerns.• Assist patients with activities of daily living, such as mobility, toileting, and feeding as they regain consciousness.• Provide compassionate care to alleviate discomfort and anxiety in post-operative patients.

•Responsible for registration of patients, collection of co-payments and completion of applicable paperwork and documentation for Emergency Department patients.•Interviewing incoming patients prior to admission to gather demographic, insurance, and emergency information•Ensure completion of paperwork, sign-in and security procedures•Explain facility policies, prepare, and distribute patient identification bands, and arrange for transportation to assigned rooms•Answer phones, assist family members, and conduct research for prior medical records and account folders•Trained on the newest system Epic•Complies with Medicare/Medicaid and other insurance rules and regulations.•Retrieves information from patient bedside upon arrival of ambulance

•Delivers consistent service quality throughout the claim life cycle by explaining the process and on-going communication with customer to achieve an optimal outcome on every file. •Maintained a 97% satisfaction rating over a 12-month period as it relates to customer service. •Collect facts on issues in question through interviewing and statement taking of insured, claimants and other relevant witnesses. • Ranked 100% in file quality with proper file documentation. • Collaborate with other outside agencies and law enforcement in detecting and preventing insurance fraud. • Identified 5 fraudulent claims that saved the company 10 thousand in cost • Develop objective and concise written reports of investigations. • Make disposition recommendations to management and executed agreed strategy. • Explain state insurance regulations and duties of the insurance administration to insurers.

Silver Spring

•Ongoing communication with partnering clinics to ensure effective process for referring patients and sharing patient results •Arrange and maintain an electronic filing system for participating patients of the program •Assists supervisor in the development of administrative policies and procedures related to the program •Communicate with prospective participants to determine eligibility for free breast screening•Executes all required functions and maintains accurate patient files, electronic and hard copy, in accordance with regulations and procedures. •Arrange time and attendance for the student interns of the program •Navigate patients and assist them during their mammogram appointments •Provide culturally sensitive breast health education to all participants •Track nd schedule women who need additional imaging and short interval follow-up exams •Navigate participants with abnormal findings to the appropriate resources including clinical and financial support •Prepare/review documents, correspondence, and reports related to participants of the program •Add scheduled screening appointments to the hospital’s Radiology schedule

• Investigates/Resolves Personal Injury Protection (PIP) losses via telephone and attempts to reach settlement with injured claimants• Adheres to high standards of professional conduct while providing delivery of great claims customer service.• Review new claim reports assigned to determine the most efficient handling procedures required for each individual claim. • Review files to determine current status of injury claims and develops a plan of action for future handling. • Investigates claims to determine medical relevance of treatment provided.• Ensures that all documents pertaining to a claim are electronically attached and labeled correctly in the claims management system.• Determines proper reserves are set on files and makes appropriate changes as new information is received. • Maintains contact with claimant or their legal representative to determine current status of treatment. • Responds to all voicemail, mail, and faxes in accordance with the accountability standards.• Calculate figures and amounts such as discounts, interest, commissions, and percentages for claimants’ medical bills, loss wages, and possible prescription reimbursement.• Applies concepts of basic algebra• Authorizes and/or approves all claims payments within the delegated authority. Submits claim payments for approval when settlement amount exceeds limit.

Bachelor'S Degree, Registered Nursing/Registered Nurse

Bachelor'S Degree, Social Work

Activities and Societies: African Student Association, Golden Key International Honour Society

Education record

Activities and Societies: International club, Sophisticated ladies