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Janet B. Email & Phone Number

Level 2 ITMS Engineer at Ericom at Technology Elite - Build Your Elite IT Team

Location: Central Luzon, Philippines 3 work roles 1 school

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✓ Verified Jul 2026 3 data sources Profile completeness 86%

Current company

Technology Elite - Build Your Elite IT Team

Role

Level 2 ITMS Engineer at Ericom

Location

Central Luzon, Philippines

Company size

47 employees

Who is Janet B.? Overview

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Quick answer

Janet B. is listed as Level 2 ITMS Engineer at Ericom at Technology Elite - Build Your Elite IT Team, a with 47 employees, based in Central Luzon, Philippines. AeroLeads shows a matched LinkedIn profile for Janet B..

Janet B. previously worked as IT Consultant at Silver Heritage Group Ltd and Senior IT Support Officer at Silver Heritage Group Ltd. Janet B. holds Bachelor Of Science - Bs, Computer Science, Magna Cum Laude from Holy Angel University.

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Technology Elite - Build Your Elite IT Team

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Profile bio

About Janet B.

Responsible and passionate about delivering outstanding quality and service. Dedicated to self-development to provide expectation-exceeding service.

Current workplace

Janet B.'s current company

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Technology Elite - Build Your Elite It Team

Level 2 ITMS Engineer at Ericom

pampanga, province of davao del sur, philippines

Website

technologyelite.com.au

Employees

47

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Company profile

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3 roles

Janet B. work experience

A career timeline built from the work history available for this profile.

Level 2 Itms Engineer At Ericom

Current

Technology Elite - Build Your Elite It Team

- Answering inbound support calls and making outbound support calls to assist users with technical issues and requests- Professionally communicate with end users and VIPs regarding updates and statuses of their current issues- Communicate and provide resolutions within SLAs to fulfill contractual service agreements with each client.- Thoroughly document issues and resolutions within tickets- Maintains and monitors customer servers, network equipment and cloud environment- Takes on wide range of customer request/issues related desktop, application, office365, network, etc.- Maintains and monitors customer backups- Escalates ticket to Level 3 after thorough and extensive investigation- Records and documents important customer information and procedures

Sep 2019 - Present

It Consultant

Silver Heritage Group Ltd

Hong Kong, Hong Kong Sar

- Administered Microsoft 365 Admin Center- Performed migration from on-premise Microsoft Exchange Server to Microsoft 365 and vice-versa as per requirements- Renewed SSL certificate for both Cpanel and Microsoft Exchange Server- Managed domain and web hosting accounts- Updated DNS records when needed- Provided remote support assistance for any IT related issues on both desktop and servers

Feb 2019 - Sep 2019

Senior It Support Officer

Silver Heritage Group Ltd

Clark Freeport And Special Economic Zone, Central Luzon, Philippines

- Provided chat and email support for any IT related issues for all employees across the group based in Hong Kong, Laos, Cambodia and Nepal- Provided on-site IT support to employees based in Pampanga- Maintained and monitored all IT equipment on-site such as servers, switches and routers- Migrated on-prem Microsoft Exchange email users to Microsoft 365- Converted Physical servers into virtual machines using VMware- Joined a project in 2017 to build the IT infrastructure of Tiger Palace Resort and Casino located at Rupandehi, Nepal- Built Domain Controllers, DNS, DHCP and Exchange Servers- Deployed group policies manage roaming profiles, printers and security settings- Deployed windows machines using Windows Deployment Server- Created procedural documentation on newly introduced systems for the benefit of end-users and IT administrators

May 2015 - Feb 2019

Team & coworkers

Colleagues at Technology Elite - Build Your Elite IT Team

Other employees you can reach at technologyelite.com.au. View company contacts for 47 employees →

KM

Kaycel Maun Colleague at Technology Elite - Build Your Elite It TeamMexico, Central Luzon, Philippines View → RM

Rica Mae Ocampo Colleague at Technology Elite - Build Your Elite It TeamSan Fernando, Central Luzon, Philippines View → KE

Kyle Earl Gardini Austria Colleague at Technology Elite - Build Your Elite It TeamCalabarzon, Philippines View → IJ

Ivan Joseph Santos Colleague at Technology Elite - Build Your Elite It TeamPampanga, Central Luzon, Philippines View → JC

Jerick Castro Colleague at Technology Elite - Build Your Elite It TeamPampanga, Central Luzon, Philippines View → AL

Aaron L. Colleague at Technology Elite - Build Your Elite It TeamPhilippines View → AM

Alyssa Mae Garcia Colleague at Technology Elite - Build Your Elite It TeamCentral Luzon, Philippines View → RQ

Robert Quezada Colleague at Technology Elite - Build Your Elite It TeamCentral Luzon, Philippines View → CR

Cristopher Ramos Colleague at Technology Elite - Build Your Elite It TeamCentral Luzon, Philippines View → AG

Anne Gelleen Dela Cruz Colleague at Technology Elite - Build Your Elite It TeamCentral Luzon, Philippines View →

1 education record

Janet B. education

Holy Angel University

Magna Cum Laude

FAQ

Frequently asked questions about Janet B.

Quick answers generated from the profile data available on this page.

What company does Janet B. work for?

Janet B. works for Technology Elite - Build Your Elite IT Team.

What is Janet B.'s role at Technology Elite - Build Your Elite IT Team?

Janet B. is listed as Level 2 ITMS Engineer at Ericom at Technology Elite - Build Your Elite IT Team.

Where is Janet B. based?

Janet B. is based in Central Luzon, Philippines while working with Technology Elite - Build Your Elite IT Team.

What companies has Janet B. worked for?

Janet B. has worked for Technology Elite - Build Your Elite It Team and Silver Heritage Group Ltd.

Who are Janet B.'s colleagues at Technology Elite - Build Your Elite IT Team?

Janet B.'s colleagues at Technology Elite - Build Your Elite IT Team include Kaycel Maun, Rica Mae Ocampo, Kyle Earl Gardini Austria, Ivan Joseph Santos, and Jerick Castro.

How can I contact Janet B.?

You can use AeroLeads to view verified contact signals for Janet B. at Technology Elite - Build Your Elite IT Team, including work email, phone, and LinkedIn data when available.

What schools did Janet B. attend?

Janet B. holds Bachelor Of Science - Bs, Computer Science, Magna Cum Laude from Holy Angel University.

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