• Provide comprehensive sales and administrative support, including answer phones and greet guests, enter and maintain leads in sales and resident CRM, prepare reports, manage marketing collateral inventory.• Coordinate new resident move-in process with all departments to ensure a positive experience for the resident and family.• Ensure model apartments are well maintained and show ready. • Conduct community tours. • Collaborate with Sales Counselors to plan and execute successful marketing and community outreach events to achieve team goals.

• Prepared new hire documents and managed on-boarding, reference & background checks, drug testing, and I-9 verification. • Screened job candidates, managed the interview process, and prepared offer letters. • Maintained employee HR records and files, including new hires, personal data, status and pay changes, and terminations using Prism HR. • Processed bi-weekly payroll using Kronos. • Coded and processed vendor invoices, credit card reconciliation and expense reports for payment using Yardi Voyager.• Maintained resident database, deposit rent checks, and draft EFT payments using Yardi Voyager.

• Recorded new leads and maintained the sales and resident database using Vitals Lead Management CRM. • Collaborated with Sales Counselors on strategic processes and provided comprehensive administrative support, including prepared confidential sales documents, correspondence, and reports.• Coordinated new resident move-in process, working across all departments to ensure a positive experience for the resident and family.• Ensured model apartments were well maintained and presentable and conducted community tours.• Collaborated with Sales Counselors to plan and execute successful marketing and community outreach events to achieve team goals.

• Provided new member program orientation and one-on-one member consultations.• Maintained member and sales database and ran reports.• Trained new Service Providers on processes and procedures.

• Processed employee job, personal, payroll, and benefits data using PeopleSoft. Ran scheduled and ad hoc reports and data audits. • Provided PeopleSoft HR support to identify and resolve user issues for field managers and HR Business Partners.• Conducted I-9 verification, new employee on-boarding, and orientation.