- Multitask between the needs of clients/customers (in-person and online), work colleagues as well as answering phone calls, all the while providing excellent customer service - Resolve customer complaints and retain customer relationships- Other tasks include: coordinating between managers/colleagues/staff, creating customer accounts, invoicing, organizing events, placing orders, scheduling, and devising tracking systems for inventory control/forecast, receiving and processing payment- Social Media Management: content creation for Instagram

- Picking and fulfilling online orders- Ensuring rejection rate is low- Quality control of products before shipping- Packed products for shipping

- Drove sales by increasing units per transaction by 35% and is currently #4 in the department- Improved customer loyalty by providing outstanding service and fostering strong client relationships

-Led 18-person team at largest location for Nordstrom in Canada serving more than 1200 customers daily-Manage front-line sales teams to ensure quality customer service and created a positive store atmosphere for customers-Increased revenue by 200% to $5,900 at this location since opening on September 16, 2016 -Trained all team members on customer service, quality control, operations and corporate culture -Resolve customer complaints to retain customer base; leading to 82% customer satisfaction -Maintain relationship with customers, vendors, department and store managers -Manage incoming and outgoing calls, payroll, scheduling and invoicing

-Increased sales from 16% to 30% for two stores in different locations-Reduced staff turnover by 11% by developing employee development and morale-building programs-Organized and implemented free events to promote corporate marketing & branding-Implemented systems to guide unique personalized services and products to fit specific customer needs-In charge of all operations within the store including payroll, scheduling, managing stock and communication with vendors, managers, owners, staff and customers-Educated and informed customers about the differences among coffee beans, coffee preparation and home brewing methods-Greeted customers and took orders, provided product information and identified opportunities to upsell products-Operated a cash register and received accurate payment from customers

-Proofread Initial Public Offering files using knowledge of Bowne’s in-house style-Liaised and coordinated between site specialists and customer service representatives-Trained new employees

-Edited and proofread submitted articles for monthly journal, “Hong Kong Engineer”-Provided customer service and acted as an information resource for subscribers-Coordinated between the head designer, chief editor and publisher to ensure correct page layout-Updated online content to reflect journal content using HTML