Engendering adaptive and collaborative, high-performing organisations where people shine and make a real impact in the world. Transforming behaviour and performance by helping people to really listen in to themselves and others.

I lecture on the Chartered Management Level 6 Degree Apprenticeships for the leaders of the future in the NHS.

Supporting managers and leaders in the workplace who are completing their Level 7 Degree Apprenticeship.

Delivering lectures and seminars to students in International Marketing, Coaching and Marketing Communications. Described as "competent and professional" by staff and "the best" by students

Supporting students and research in sales and marketing

Helping people to improve their listening skills.

Delivering training and coaching, specialising in PITCH Selling, SPIN Selling, SPIN Marketing and SPIN Coaching, and Negotiation Skills

Responsible for taking Huthwaite's research forward to understand and respond to the challenges faced in selling and marketing in the Information Age.

Creator of Huthwaite International's PITCH Selling programme, one of its most impactful programmes as evidenced by an international impact surveyPioneered Huthwaite's research into customer service and transactional selling, which has helped organisations transform their customer service departments in terms of behaviour change and customer focus.Established a network of sellers and trainers across the globe who can sell, deliver and implement Huthwaite International's PITCH and Outstanding Service training programmesLed Huthwaite's internal product development team in the design and rollout of Huthwaite's first virtual training product, described by a client as being "miles ahead" of anything else

Providing support to volunteer consultants based in the UK and Ireland who are using their business consultancy skills to make a difference to entrepreneurs based in Rwanda, Uganda and Malawi. Our goal - to create jobs, increase profitability and develop the business skills of Africans who can make a real difference to the continent.

Providing support to volunteer consultants based in the UK and Ireland who are using their business consultancy skills to make a difference to entrepreneurs based in Rwanda, Uganda and Malawi. Our goal - to create jobs, increase profitability and develop the business skills of Africans who can make a real difference to the continent.

Project manager and instructional designer, managed teams of instructional designers to develop training materials and e-learning for variety of clients including LloydsTSB, Department for Work and Pensions, Employment Service, M&S, Matalan