Janet Do Email & Phone Number

Markham, Ontario, Canada

● Assess and evaluate unsecured credit as well as mortgage & home equity line of credit requests to ensure all credit decisions align with TD's risk appetite ● Perform in-depth analysis on financial statements, legal documents and credit bureau reports to understand any contingent liabilities ● Provide recommendations, advice and alternatives to reduce overall risk on credit requests● Adjudicate efficiently while prioritizing own workload to meet SLA requirements ● Rationalize… Show more ● Assess and evaluate unsecured credit as well as mortgage & home equity line of credit requests to ensure all credit decisions align with TD's risk appetite ● Perform in-depth analysis on financial statements, legal documents and credit bureau reports to understand any contingent liabilities ● Provide recommendations, advice and alternatives to reduce overall risk on credit requests● Adjudicate efficiently while prioritizing own workload to meet SLA requirements ● Rationalize credit decisions while maintaining 100% compliant within TD's discretionary lending limits ● Communicate with partners via Ms Teams, Outlook & phone to ensure all necessary documents are presented for accurate credit decisions● Provide support to different units/teams regarding resubmissions when colleagues are at full capacity ● Ensure to stay updated on latest development within industry and policy changes Show less

Markham, Ontario, Canada

● Contribute to the achievement of the team and business objectives by proactively coaching & supporting new colleagues with attracting, acquiring and retaining customers’ opportunities and referrals, to increase profitability and enable business growth ● Onboard and coach new frontline colleagues in understanding and delivering day-to-day processes, transactions, advice and activities to deliver exceptional customer experiences● Act as a change leader by taking an active role in… Show more ● Contribute to the achievement of the team and business objectives by proactively coaching & supporting new colleagues with attracting, acquiring and retaining customers’ opportunities and referrals, to increase profitability and enable business growth ● Onboard and coach new frontline colleagues in understanding and delivering day-to-day processes, transactions, advice and activities to deliver exceptional customer experiences● Act as a change leader by taking an active role in leading change & adoption within the business● Share and promote product knowledge to support new colleagues with learning TD’s full suite of products, opportunities, services and banking capabilities ● Provide a professional and supportive new colleague experience adhering to governance, policy and/or regulatory guidelines● Participate fully as a member of the team, support a positive & inspiring work environment that promotes customer experience management, consultative advice, quality outcomes, innovation and teamwork and ensure timely effective communication of feedback, issues and points of interest ● Leverage rewards and recognition programs to inspire others and maximize the Colleague Experience ● Innovate with purpose by proactively identify enhancements to workplace practices and customer experience processes to achieve results or improve efficiency of the Contact Center team● Participate in personal performance management and development activities, including cross training within own team ● Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate ● Contribute to a fair, positive and equitable environmental that supports a diverse workforce ● Act as a brand ambassador for your business area/function and the bank, both internally and externally Show less

Markham, Ontario, Canada

● Provide specialized inbound sales and services related to customer’s credit needs including Loans, Lines of Credit, Mortgages, Credit Protection and many other Credit and TD products and services● Support specialized outbound campaigns related to Personal Lending and promote varied TD Canada Trust products● Deliver end-to-end fulfillment on different lending products and meet formalized objectives for sales, productivity and quality ● Provide consistent, legendary service to every… Show more ● Provide specialized inbound sales and services related to customer’s credit needs including Loans, Lines of Credit, Mortgages, Credit Protection and many other Credit and TD products and services● Support specialized outbound campaigns related to Personal Lending and promote varied TD Canada Trust products● Deliver end-to-end fulfillment on different lending products and meet formalized objectives for sales, productivity and quality ● Provide consistent, legendary service to every customer by utilizing available tools and resources, identify and act upon sales opportunities and refer clients to other appropriate business units within TD Canada Trust ● Receive extensive product and sales training as well as regular coaching to ensure success in the role Show less

Toronto, Canada Area

● Act as a primary administrator in the branch to perform a range of customer service transactions such as deposits, withdrawals and bill payments accurately and efficiently, including providing advice on banking solutions to existing or prospective TD customers within operation policies and procedures● Administer day-to-day branch activities such as open and close as Senior Designated Officer, perform cash-related activities, including ordering, shipping, customer cash requests and… Show more ● Act as a primary administrator in the branch to perform a range of customer service transactions such as deposits, withdrawals and bill payments accurately and efficiently, including providing advice on banking solutions to existing or prospective TD customers within operation policies and procedures● Administer day-to-day branch activities such as open and close as Senior Designated Officer, perform cash-related activities, including ordering, shipping, customer cash requests and replenishing branch securities● Resolve customers’ concerns and report non-standard matters to management as required such as following up and completing customer investigations (OPC, DPM, etc.)● Assist Customer Experience Associate team with supervisory responsibilities, including: overrides, initials, customer investigations, escalations and problem solutions● Participate in the timely completion of business processes and procedures to achieve operational excellence, including signing Manager’s Handbook and frequent maintenance of the GL Library ● Improve the team’s efficiency by recommending improvements to work practices, branch operations and processes related to customer experience ● Ensure prepared documentation is accurate and consistent with relevant regulations and TD’s Code of Conduct and Ethics, while practicing good judgement in confidential matters● Assist the team by respecting coworkers, explaining complicated information and keeping everyone up-to-date on the status on routine activities ● Help build a positive and equitable work environment by promoting team effectiveness as well as participating in personal performance development to accomplish team objectives including completing Service Observation Coaching for Customer Experience Associate team Show less

Toronto, Canada Area

-Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience-Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner-Ensure customer problems are handled appropriately, escalating issues when necessary-Proactively demonstrate lobby leadership in the customer lounge, help & advice… Show more -Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience-Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner-Ensure customer problems are handled appropriately, escalating issues when necessary-Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations-Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations-Understand and apply bank/branch operating policies and procedures -Ensure necessary due diligence to support the accuracy of all customer transactions Show less

-Display a “customer is the priority” mindset at all time -Demonstrate a high degree of customer service skills while processing all refunds, exchanges, and purchases in accordance with the company policies -Accommodate customers’ needs, offer them assistance in finding any specific merchandise on the sales floor and answer their queries regarding product features and benefits, price check, etc.Initiate and participate in store recovery as needed-Process and prepare merchandise… Show more -Display a “customer is the priority” mindset at all time -Demonstrate a high degree of customer service skills while processing all refunds, exchanges, and purchases in accordance with the company policies -Accommodate customers’ needs, offer them assistance in finding any specific merchandise on the sales floor and answer their queries regarding product features and benefits, price check, etc.Initiate and participate in store recovery as needed-Process and prepare merchandise for the sales floor utilizing the principles of WorkSmart-Keep the merchandise presentable and accessible in assigned areas to facilitate and enhance the shopping experience of customers -Complete markdowns in a timely and accurate manner Show less

Toronto, Canada Area

-Request customer orders and use the electronic/manual ordering and cashiering system to place the orders-Explain detailed information about products to customers and promote new products-Process a large amount of cash and non-cash transactions accurately and efficiently-Perform opening and closing procedures in accordance with the company policies-Handle complaints properly and maintain long term customer relationship-Promptly report equipment and food quality problems to… Show more -Request customer orders and use the electronic/manual ordering and cashiering system to place the orders-Explain detailed information about products to customers and promote new products-Process a large amount of cash and non-cash transactions accurately and efficiently-Perform opening and closing procedures in accordance with the company policies-Handle complaints properly and maintain long term customer relationship-Promptly report equipment and food quality problems to manager -Inform manager immediately of product shortages Show less

Toronto, Canada Area

-Respond to inquiries about the Housing & Residence Life (HRL) facilities and receive and enter reservation requests-Follow proper check in and out procedures while providing a high level of service for visitors/guests to HRL residences-Answer and assist guest requests/complaints and facilities communication with other functional partners, such as housekeeping, maintenance, food services for proper follow up-Responsible for handling cash float, taking debit and credit card… Show more -Respond to inquiries about the Housing & Residence Life (HRL) facilities and receive and enter reservation requests-Follow proper check in and out procedures while providing a high level of service for visitors/guests to HRL residences-Answer and assist guest requests/complaints and facilities communication with other functional partners, such as housekeeping, maintenance, food services for proper follow up-Responsible for handling cash float, taking debit and credit card payments-Maintain confidentiality in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA) and comply with Payment Card Industry (PCI) standard; that key replacement procedures are properly followed, communication that contains sensitive information is safely guided Show less

Toronto, Canada Area

-Greet and welcome customers as soon as they arrive at the salon -Answer incoming phone calls and relay messages -Provide basic and accurate information in-person and via phone regarding services and prices -Update calendars and book appointments -Receive, sort and distribute daily mail/deliveries -Ensure the reception area is tidy and presentable with all necessary stationery and material-Take payments from customers using POS system and organize receipts as required… Show more -Greet and welcome customers as soon as they arrive at the salon -Answer incoming phone calls and relay messages -Provide basic and accurate information in-person and via phone regarding services and prices -Update calendars and book appointments -Receive, sort and distribute daily mail/deliveries -Ensure the reception area is tidy and presentable with all necessary stationery and material-Take payments from customers using POS system and organize receipts as required -Prepare simplified financial statements to keep track of the daily sales and expenses Show less

Hoan Kiem Branch, Hanoi, Vietnam

-Work in the retail banking department which involves the provision of services such as credit cards, debit cards, POS machines, loans & mortgages.-Prepare paperwork for customers who are qualified for personal loans-Process paperwork for students when they apply for debit/credit cards or switch to other types of debit/credit cards

98 Finch Ave W, North York, On M2N 2H7

-Assist in planning next-class lessons for Korean teenagers studying English-Support students in speaking, writing, listening and reading skills-Organize outdoor activities for students to reinforce the in-class knowledge-Present lecture materials regarding grammar, intricate words and sentence structures