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Janet E. is listed as Workforce Planning Analyst | Community Planner | Real Time Analyst |Resource Planning | Premium Audit at Travelers, a company with 33624 employees, based in Springfield-Branson, Missouri Area, United States. AeroLeads shows a matched LinkedIn profile for Janet E..
Janet E. previously worked as Workforce Consultant - Premium Audit at Travelers and Community - Workforce Planning Analyst at T-Mobile. Janet E. holds Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication from College Of The Ozarks.
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I love to think of new and creative ways to help my internal customers. From designing dynamic schedules that benefit both the employees and the company. To setting up creative campaigns to drive more Overtime and increase company profits. In my most recent position I was able to save my company over $3,200 in overflow costs a month by adjusting schedules to allow for a weekend day. This delighted my employees as some wanted a ten-hour work day and wanted to work a weekend day. I am the problem solver and the organizer. I find problems and fix them before they become an issue. I am a leader and subject matter expert on any team I join. I often design training material for my team and the sites I work at. I like the color, Yellow. When I was in elementary school, they passed out construction paper and asked us to pick our favorite color. The room was full of common colors, Reds, Blues and Greens. Yet I was the only Yellow. Such a happy positive color. Even back then I was standing out and thinking outside of the box. If you are looking for someone positive and energetic on your team. I am that person!
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Remote
Partner with internal and external resources to complete insurance audits in atimely manner. Facilitate work with various departments for quick issueresolution.Schedule premium audit appointments for the state of Arizona working withAuditors, the insured and insurance agents to ensure customer satisfaction.Troubleshoot scheduling issues and manage customer.
Springfield, Missouri, United States
Partnered with a community of 90 phone agents to complete over 80 hours of training per rep in a calendar year. My community finished as one of the top teams in the site due to strategic offline scheduling. Pulled agent traces and reporting to monitor online times. In one case I found an agent causing system issues to avoid calls. Leadership was able to.
Springfield, Missouri, United States
Negotiated schedules with top performing agents to reward performance. Increased call handling with updated schedules. Saved my community over $1,000 a month by reducing the overflow of calls. Completed real time call type skilling for a site with over 600 agents. Made dynamic changes to handle call volumes for various call types. Assist leadership with.
Springfield, Missouri, United States
Worked with leadership to create all employee profiles and site processes for the new Springfield T-Mobile call center location. I was the first coordinator in Springfield location and trained all my teammates. Actively pursued a prestigious Workforce Planning internship. Created new WFM process document for all T-Mobile Workforce planning teams. Led team.
Springfield, Missouri, United States
Led team to ensure that all call center agents received the appropriate amount of training time. Adjusted segment hours so that all agents could meet adherence goals. Managed call volumes and trends daily to ensure that service levels were met. Communicate with leadership regarding agent skills, talk times, after call work, hold time and excessive Aux.
Other employees you can reach at travelers.com. View company contacts for 33624 employees →
Mary Vaughan
Colleague at Travelers
Richmond, Virginia, United States, United States
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West Travel
Colleague at Travelers
Greater Accra Region, Ghana, Ghana
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Loria Seaman
Colleague at Travelers
Minneapolis, Minnesota, United States, United States
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Linda Hearon
Colleague at Travelers
Denver, Colorado, United States, United States
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Wayne Carlin Cpa, Crfac
Colleague at Travelers
Pittsburgh, Pennsylvania, United States, United States
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Anthony Pessolano
Colleague at Travelers
Newton, New Jersey, United States, United States
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Traci Douglas
Colleague at Travelers
Rowlett, Texas, United States, United States
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DB
Dylan Burke
Colleague at Travelers
San Francisco Bay Area, United States
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DC
Diane Cristelli
Colleague at Travelers
Ellington, Connecticut, United States, United States
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ML
Mary Leneghan
Colleague at Travelers
North Royalton, Ohio, United States, United States
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Quick answers generated from the profile data available on this page.
Janet E. works for Travelers.
Janet E. is listed as Workforce Planning Analyst | Community Planner | Real Time Analyst |Resource Planning | Premium Audit at Travelers.
Janet E. is based in Springfield-Branson, Missouri Area, United States while working with Travelers.
Janet E. has worked for Travelers, T-Mobile, and Bank One/Jp Morgan Chase.
Janet E.'s colleagues at Travelers include Mary Vaughan, West Travel, Loria Seaman, Linda Hearon, and Wayne Carlin Cpa, Crfac.
You can use AeroLeads to view verified contact signals for Janet E. at Travelers, including work email, phone, and LinkedIn data when available.
Janet E. holds Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication from College Of The Ozarks.
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