-To support the Retail Manager in the day to day running of the sales floor operation. Assist with delivering the commercial and service objectives. In absence of the Retail manager the Team Leader will assume full responsibility for the store.-Lead by example, ensuring that excellent customer service is provided by the store teams at all times and any customer issues communicated to the Retail Manager -Support the management team to ensure that the store teams are trained, motivated… Show more -To support the Retail Manager in the day to day running of the sales floor operation. Assist with delivering the commercial and service objectives. In absence of the Retail manager the Team Leader will assume full responsibility for the store.-Lead by example, ensuring that excellent customer service is provided by the store teams at all times and any customer issues communicated to the Retail Manager -Support the management team to ensure that the store teams are trained, motivated and developed within their current role by offering regular coaching and support.-Analyze stock information to ensure that all available products are displayed on the sales floor at all times-Work with the Retail Manager to achieve satisfactory mystery shop results and help implement action plans to improve future results. -Provide regular product knowledge, customer service and sales training to store team. -Maintain impeccable store cleanliness, visual and merchandising standards-Control costs in store by adherence to policies and procedures.-Role model company expectations in terms of product knowledge, customer service, sales and adherence to operational excellence.-Process sales and record sales transactions. Close daily sales transactions.-Ensure that store procedures and guidelines for merchandising and storage are implemented. Oversee visual merchandising within the store.-Conduct store orientation for new employees.-Produce reports, as required.-Gather customer data. Provide customers with information regarding future events.-Attend and contribute to regular line management and team meetings.-Carry out assignments as directed line manager.-Ensuring the implementation of health, safety, and environmental management system requirements into their respective businesses.-Responsible to ensure the health, safety and well being of themselves and their respective team members. Show less

- Train the team to focus on complete customer satisfaction and maintaining customer relationship.- Handle customer complaint and resolve problem.- Prepare relevant report.- Ensures sales staff embraces the company standards and product knowledge.- Responsible for monthly inventory , sending discrepancies, checking damage item, sending Credit Note Authorization, analyze data and retail KPI’s ( ATV – Average Transaction Value, UPT - Unit Per Transaction, Footfall and… Show more - Train the team to focus on complete customer satisfaction and maintaining customer relationship.- Handle customer complaint and resolve problem.- Prepare relevant report.- Ensures sales staff embraces the company standards and product knowledge.- Responsible for monthly inventory , sending discrepancies, checking damage item, sending Credit Note Authorization, analyze data and retail KPI’s ( ATV – Average Transaction Value, UPT - Unit Per Transaction, Footfall and Conversion).- Maintain up-to-date customer database in order to communicate with them from time to time.- Reconcile cash/credit receipt with sales figures and prepare daily cash summary report.- Gives cash refunds or issue credit memorandums to customers for returned merchandise.- Responsible for the safe custody of cash received.- Answer customer queries.VISUAL MERCHANDISER (January 2012 – February 2013) - Ensure that all products on display are in place.- Responsible for mannequin’s outfit.- Preparing the shop floor according to the Visual Guidelines.- Preparing photo shoot.- Monitoring fast and slow moving items that need to be replenished or to be transferred to other branch.CASHIER/ STYLISH (May 2008 till present) - Handling Cash/Credit Card transaction or any authorized payment from customer, issue receipt/bills against their purchase.- Give Cash Refund or Credit Note Authorization.- Prepare the daily cash summary report.- Ensure accurate end of day closure.- Answer customer queries.- Suggest to the customer the complete outfit. Show less

- Responsible for transactions such as receiving and processing of payments, ticket reservations and customer service. - Compute and record totals of transactions.- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.- Issue receipts refunds, credits or change due to customers.- Receive payment by cash, credit cards.- Attend to every query of the customers

- Responsible for receiving payments, handles customers’ inquiries and performs telemarketing.- Responsible in filing documents orderly.- Ensures customer’s satisfaction through friendly service

- Entertains inquiries and handles telephone calls. Encodes correspondences, inter office memoranda; maintains the receiving and releasing of documents and file letters and other pertinent administrative matters.- In charge of liquidating reimbursement of cash advances and requisite of supplies. - Prepares and processes payments of the expenses incurred by the SB Office -Naga Branch.