Janet Leclair Email & Phone Number

Charlotte, North Carolina, United States

CEO of Memory & Movement Charlotte, a nonprofit medical practice treating individuals with memory and movement disorders in addition to providing education, support and resources for their caregivers.Our organization is comprised of 25 team members, including 7 providers and 10 clinical professionals. In our 10th year, we support over 1,400 patients and their families and provide educational programs to the broader community.My primary responsibilities include Human Capital management, attracting, developing and retaining the most talented team to support our patients. Additionally, I oversee all financial, operational. and risk management for the entire organization. Due to the high demand for our services, we are expanding staff and services.Contact me at jleclair@mmclt.org with any questions regarding our nonprofit practice and the services we provide.

Charlotte, North Carolina Area

As COO & Program Director I serve as both the Program Director and Operations Executive for The Ivey. I lead the following critical business areas; marketing and sales efforts, compliance with all state mandated annual re-certification, and management of staff, interns and volunteers. In addition I oversee development and delivery of all life enrichment programming and lead design, development and administration of all donor development activities. The Ivey opened for business on January 7, 2008 as a tribute to founder, Lynn Ivey’s parents. Lynn’s mother lived with Alzheimer’s disease and her father was her loving caregiver. During her time as a long distance caregiver, Lynn discovered that adult daycare for her mother was the best solution for both of her parents.The Ivey is Charlotte’s only memory wellness day center committed to supporting the entire family of individuals living with mild cognitive impairment, Alzheimer’s disease and other causes of dementia. By preserving memories, promoting independence, and improving quality of life, The Ivey is a “whole family solution,” supporting the entire family through every step of the dementia caregiving journey.✯ Contact me to learn more about our innovative and enriching programs. janet.leclair@theivey.com, 704-909-2070. ✯

Charlotte, North Carolina Area

My position as Senior Leader for the Client Service and Implementation Teams involved directing the deployment and servicing of Infinisource’s cutting edge HR technology platform to mid-market clients. I managed a team of 150 associates in three locations. By hiring senior level talent I was able to streamline operations and effectively build organizational infrastructure to support a rapidly growing HR Technology organization. In addition, I directed the implementation of $3 million in new business within six months, which reduced on-boarding cycle time by 30%. I drove overall improvement in client service performance while managing multiple product releases concurrent with unprecedented new client growth. By expediting the implementation of CRM and Knowledge Management systems, I facilitated improvement in 1st call resolution as well as the overall client experience.Infinisource Benefit Services is headquartered in Coldwater, Michigan, and serves over 17,000 customers. Infinisource Benefit Services started in October of 1986 as COBRA Compliance Systems and has successfully processed over 8,000,000 COBRA notices. It is an established, service-oriented company that offers white-glove service for critical benefits administration.

My role at ADP encompassed leadership of the Comprehensive Services Benefits Relationship Management team. I was in charge of developing and hiring talent, standardizing processes and performance expectations and driving the adoption of a more strategic and holistic client engagement model.In addition I established the Comprehensive Services Retention Strategy (C.A.R.E), which focused on the creation of a framework for organizational commitment to Client Retention, the identification of root cause analysis and related CPI measures, enhancing client satisfaction and the identification of proactive measures to improve overall client retention.Automatic Data Processing, Inc., commonly known as ADP, is an American provider of human resources management software and services. For nearly 70 years, ADP has led the way in defining the future of business solutions. ADP was proud named to FORTUNE Magazine’s “World’s Most Admired Companies®” list for 12 consecutive years*.

Charlotte, North Carolina Area

At HR XCEL, a mid-market HR outsourcing service provider, I led sales, profitability and performance, operational management, contract negotiations, talent acquisition and client relationship management. Accomplishments:✔ Responsible for overall management and expansion of $9 million in annual revenue.✔ Led company-wide infrastructure expansion and transformation effort to support rapid growth and stronger alignment with market and client expectations.✔ Enhanced Client Relationship and Service Delivery model to drive stronger internal governance practices, standardize business practices and create stronger accountability, resulting in a enhanced client experienceFounded in 1994, HR XCEL focused on helping small business owners grow and become more profitable. HR XCEL reduces the business owners' administrative burden so they can focus on revenue-generating activities. They make business cash flow more predictable by mitigating risk and liability. In 2010 the company was acquired by ADP.

Providing strategic leadership and overall management of the HR Support Center was my core focus at Wachovia (now Wells Fargo). I was accountable for the execution of payroll, HR policy as well as customer service. Additional areas I directed included overall ownership of HR services, including HR technology platform, applications, transactions and records management. I delivered support to 100,000 employees and managed a staff of 150.In 2008, Wells Fargo & Company acquired Wachovia Corporation to create North America’s most extensive distribution system for financial services. Wells Fargo & Company is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 8,050 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 38 countries and territories to support customers who conduct business in the global economy.

Charlotte, North Carolina Area

As HR Business Planning Manager I developed and implemented the HR Finance Organizational Model consisting of 3 major disciplines; budgets and forecasting, risk management, and HR metrics, providing overall financial governance and leadership to the HR division. In collaboration with Corporate Finance, I designed the HR Budget Model and risk management framework, supporting an annual budget of $80 million.