Janet Libe Email & Phone Number

Covering Cedar Rapids and Waterloo regions of UnityPoint Health of Information System Security.

Managed deployment of hardware and system testing for new software releases. Assisted with new computer room build and system move. Built and managed a direct to consumer web site. Designed catalog for the direct to consumer business. Built and managed a Customer Service/Marketing group to deal with all customer orders and issues. Created and delivered Sales Training program for sales force along with software documentation for all areas within the accounting departments.Provide setup, support and training for all systems, hardware, pc’s, phones and software within the company.Ensure ISeries systems are up and running 24 X 7.Maintain all asset inventory and maintenance for servers, hardware, phones and software.Maintain system security for all users on numerous systems, both internal and external using active directory, ISeries and Kerbros.Oversee the Customer Service and Marketing area for direct to consumer products as well as maintain two web sites for those entities.Provide monthly reports for Sales and Finance using combinations of MS/Access, Excel and Query reports from the ISeries.Oversee contracted individuals and teams for systems management, programming changes, and networking.

Built and managed a team in three states of Technical Support professionals responsible for meeting support for all hardware and software needs for a 5,000+ users. Served on an AdHoc Committee for re-evaluation of company wide job descriptions. Served as the first line of contact for the IT department for all after hours emergency issues. I managed a team of individuals responsible for the change management systems.Built a unit to provided one-stop shopping to internal customers and better management of technology resource-allocation through a change process and service level agreements. Oversee Managers of Technical Solutions Center (hardware and software support centers) in multiple states. Supporting 5000+ employee’s.Oversee team of individuals responsible for computer moves/add/changes, system changes and Magic system maintenance.Oversee individuals responsible for systems administration, including help desk and change management for entire company.Ensure all IT team members were working on resolutions of any systems downtime or errors, to resolve in a timely manor.

Key liaison between users and IBM for any system issues. Ensured that all PTF's were updated and tested with our software prior to releases to clients. Supported all hardware upgrades and system issues for 90+ telecom systems on AS/400.Implemented and trained installers on CISC to RISC upgrades.

•Developed training department and trained hospital staff on software and hardware.•Developed help desk group and was lead support person.