Janet Peipher Email & Phone Number

United States

Wilmington, DE

Provide executive support for large IT initiatives. Assist CIO, project managers, and IT leaders across multiple teams in planning and delivering new projects. Organize tasks and responsibilities, draft project communication, coordinate purchases, and prepare reporting required to track project success.

Wilmington, DE

IT Consulting and computer based trainingInstallation and repair of PC and Apple Macintosh systemsPC Optimization and Virus RemovalWireless Networking

Liaison to IT project managers, technicians, and management resolving customer disputes and complex technical problems; managing coordination of customer requests, technician workload and timelines of multiple projects; administering change management; improving work flow processes using best practices; driving projects to meet service level agreements.

• Implement various desktop and Microsoft NT and Novell Netware client/server projects involving business needs analysis, develop scope documentation including budget and timelines, procurement, installation.
• Led a large scale Lotus Notes Mail project to transition 3,000 users from older VAX/VMS, IBM, and HP email systems to Lotus Notes Mail involving installing software and training users and IT support groups.
• Manage the operations of 30 Novell Netware servers involving system administration, load monitoring and backup procedures, optimizing server performance, and providing leadership and technical support to project.

Provided customer service, technical support, and training in a global Call Center. Analyze and resolve customer disputes, enter all data in call tracking system, support and trouble-shoot PC hardware, software, and network problems, efficiently communicate status to customers, escalate problems according to Service Level Agreements and best practice.

Provided technical support for all areas of personal computing which includes training field engineers one-on-one and in a classroom environment on laptop use, e-mail, and office productivity software. Travelled to new office locations to install PCs and network equipment for WANs and LANs. Implemented an X-Window terminal and UNIX workstation project on.

Cherry Hill, NJ

Managed store operations for nationwide retail chain selling microcomputer software and peripherals. Supervised salespeople, daily operations, handled cash, credit card, and bank deposit transactions, trained salespeople on product knowledge and sales techniques, and assisted in startup operations for new store openings on East Coast.

Bachelor Of Science (Bs), Business Administration (Mis)

Bachelor Of Science, Business Administration; Management Of Information Systems