Janet P. Email & Phone Number

Oakland, CA, US

• Spearheaded the implementation of a new order processing system, resulting in a 80% increase in efficiency.
• Conducted thorough data analysis to identify and rectify discrepancies, reducing order errors by 15%.
• Collaborate with cross-functional teams to resolve order-related issues and enhance overall efficiency.
• Implement automation tools to streamline order processing and reduce manual errors.
• Conduct regular audits to identify discrepancies and implement corrective actions.
• Generate reports and provide insights to management on order processing performance.

Foster City, California, US

• Played a pivotal role in implementing the NetSuite ARM module and Salesforce CPQ.
• Actively participated in daily cross-functional meetings, contributing insights on SaaS overages, sales margin, and new product releases.
• Developed and automated delivery email templates within Salesforce for enhanced efficiency.
• Generated key reports on a weekly basis, providing valuable insights for C-level executives.
• Successfully onboarded, trained, and managed new team members in India.
• Collaborated with the Revenue team to establish effective concession processes.

Santa Clara, CA, US

• Orchestrated and executed project management for professional services requests, ensuring the successful implementation of installation projects.
• Collaborated across various departments to address unique customer challenges and delineate the scope of work in intricate professional services engagements.
• Directly liaised with customers, coordinating engagements, assigning work orders to implementation engineers, and overseeing the overall service schedule for installations.
• Maintained a primary point of contact with customers and implementation engineers, efficiently resolving scheduling conflicts and other work order-related issues.
• Managed multiple projects concurrently, ensuring deadlines were met and projects progressed seamlessly to completion.
• Developed comprehensive work plans on Google Calendar, enhancing clarity and understanding of engagements.

Santa Clara, California, US

• Conducted thorough testing to ensure that the functionality, usability, reliability, and performance of processes align with requirements and established acceptance criteria.
• Analyzed and documented comprehensive test steps, status, and results, actively identifying and addressing any test issues.
• Maintained regular communication with Developers, engaging in discussions to propose business-driven solutions for various problems.
• Coordinated with cross-functional teams to facilitate end-to-end resolutions, particularly during critical month-end, quarter-end, and year-end deadlines, optimizing revenue recognition.
• Offered knowledge and guidance to junior team members, providing support on complex cases and non-standard operating practices.
• Contributed valuable insights for process improvements, emphasizing the automation of current manual order entry processes and system testing.

Campbell, CA, US

• Executed User Acceptance Testing (UAT) to validate the alignment of developed systems with business functional requirements.
• Oversaw the daily monitoring, release, and fulfillment of customer sales orders to third-party fulfillment centers.
• Managed the processing and tracking of RMA orders and B2C/B2B returns.
• Provided comprehensive cross-functional operational support, covering approval processes, shipping, delivery, and addressing ad-hoc needs.
• Served as an escalation point for Tier 2 customer support regarding order discrepancies.
• Ensured the timely processing of sales, returns, and inventory transactions within our ERP system.

Santa Clara, California, US

• Scrutinized each incoming purchase order, aligning them with business rules and revenue policies.
• Cultivated strong collaborations with Sales, Support, Legal, Finance, Service Renewals, Product Operations, and IT, ensuring the accurate entry and booking of business deals in adherence to company booking policy and.
• Tracked the progress of orders throughout the shipment and billing phases, actively participating in identifying and resolving any issues that arose.
• Conducted thorough research and updates on customer records and install base as needed.
• Managed the processing and monitoring of Non-Technical RMA.
• Conducted in-depth analysis to identify and resolve problems within the order entry processes.

Mainz, DE

• Executed multiple purchase orders daily to vendors for exporting International shipments
• Negotiated contracts for office business maintenance
• Maintained Accounts Receivable/Credit and Collections month end close functional responsibilities
• Implemented new Standard Operation Procedures, SOP, to create consistency and deliver results
• Strategized to maximize cost reduction, quality, and supplier delivery
• Generated forecast and sales strategy to maximize profit

Richfield, Minnesota, US

• Collaborated with leadership team to create business strategies
• Ensured excellent guest satisfaction on the sales floor and counter
• Communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features
• Conducted weekly inventory check, stock analysis and price updates
• Managed multi-line switchboard for the entire store