Janet P. Email & Phone Number

Oakland, Ca, Us

• Spearheaded the implementation of a new order processing system, resulting in a 80% increase in efficiency.• Conducted thorough data analysis to identify and rectify discrepancies, reducing order errors by 15%.• Collaborate with cross-functional teams to resolve order-related issues and enhance overall efficiency.• Implement automation tools to streamline order processing and reduce manual errors.• Conduct regular audits to identify discrepancies and implement corrective actions.• Generate reports and provide insights to management on order processing performance.• Conducted training sessions for team members to improve order management skills.• Worked closely with sales, deal desk, internal tools and customer support teams to address inquiries and resolve issues promptly.

Foster City, California, Us

• Played a pivotal role in implementing the NetSuite ARM module and Salesforce CPQ.• Actively participated in daily cross-functional meetings, contributing insights on SaaS overages, sales margin, and new product releases.• Developed and automated delivery email templates within Salesforce for enhanced efficiency.• Generated key reports on a weekly basis, providing valuable insights for C-level executives.• Successfully onboarded, trained, and managed new team members in India.• Collaborated with the Revenue team to establish effective concession processes.• Conducted regular reviews of pipeline deals, engaging with sales and cloud ops for pre-provisioning.• Identified any non-standard contract terms and collaborated closely with the Revenue Accounting team to ensure appropriate revenue recognition.

Santa Clara, Ca, Us

• Orchestrated and executed project management for professional services requests, ensuring the successful implementation of installation projects.• Collaborated across various departments to address unique customer challenges and delineate the scope of work in intricate professional services engagements.• Directly liaised with customers, coordinating engagements, assigning work orders to implementation engineers, and overseeing the overall service schedule for installations.• Maintained a primary point of contact with customers and implementation engineers, efficiently resolving scheduling conflicts and other work order-related issues.• Managed multiple projects concurrently, ensuring deadlines were met and projects progressed seamlessly to completion.• Developed comprehensive work plans on Google Calendar, enhancing clarity and understanding of engagements.

Santa Clara, California, Us

• Conducted thorough testing to ensure that the functionality, usability, reliability, and performance of processes align with requirements and established acceptance criteria.• Analyzed and documented comprehensive test steps, status, and results, actively identifying and addressing any test issues.• Maintained regular communication with Developers, engaging in discussions to propose business-driven solutions for various problems.• Coordinated with cross-functional teams to facilitate end-to-end resolutions, particularly during critical month-end, quarter-end, and year-end deadlines, optimizing revenue recognition.• Offered knowledge and guidance to junior team members, providing support on complex cases and non-standard operating practices.• Contributed valuable insights for process improvements, emphasizing the automation of current manual order entry processes and system testing.• Actively participated in the development of new processes or techniques to effectively resolve problematic issues and prevent their recurrence.

Campbell, Ca, Us

• Executed User Acceptance Testing (UAT) to validate the alignment of developed systems with business functional requirements.• Oversaw the daily monitoring, release, and fulfillment of customer sales orders to third-party fulfillment centers.• Managed the processing and tracking of RMA orders and B2C/B2B returns.• Provided comprehensive cross-functional operational support, covering approval processes, shipping, delivery, and addressing ad-hoc needs.• Served as an escalation point for Tier 2 customer support regarding order discrepancies.• Ensured the timely processing of sales, returns, and inventory transactions within our ERP system.• Contributed to launching and maintaining EDI relationships to facilitate a seamless flow of transactions.• Developed and maintained ongoing documentation of the order management process.• Engaged in the creation and enhancement of new processes or techniques to effectively resolve problems.

Santa Clara, California, Us

• Scrutinized each incoming purchase order, aligning them with business rules and revenue policies.• Cultivated strong collaborations with Sales, Support, Legal, Finance, Service Renewals, Product Operations, and IT, ensuring the accurate entry and booking of business deals in adherence to company booking policy and SOX requirements.• Tracked the progress of orders throughout the shipment and billing phases, actively participating in identifying and resolving any issues that arose.• Conducted thorough research and updates on customer records and install base as needed.• Managed the processing and monitoring of Non-Technical RMA.• Conducted in-depth analysis to identify and resolve problems within the order entry processes.

Mainz, De

• Executed multiple purchase orders daily to vendors for exporting International shipments • Negotiated contracts for office business maintenance • Maintained Accounts Receivable/Credit and Collections month end close functional responsibilities• Implemented new Standard Operation Procedures, SOP, to create consistency and deliver results • Strategized to maximize cost reduction, quality, and supplier delivery • Generated forecast and sales strategy to maximize profit

Richfield, Minnesota, Us

• Collaborated with leadership team to create business strategies• Ensured excellent guest satisfaction on the sales floor and counter• Communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features• Conducted weekly inventory check, stock analysis and price updates• Managed multi-line switchboard for the entire store