Janet Rogers Email and Phone Number

• Manage a $200 million portfolio encompassing luxury residential apartments and 30,000 sq. ft of retail across 6 buildings.• Achieve annual NOI growth exceeding 20% through strategic cost-saving and revenue-generating initiatives.• Manage, develop & mentor leasing staff.• Ensure compliance with regulations, review capital bids, and resolve tenant issues. • Analyze & report on operating expense statements, evaluate budgets, and implement policy, and manage rent increases.• Mentor and train Leasing Managers on modifications, accommodations, and regulatory adherence.• Build strategic relationships with high-profile contractors, optimizing project efficiency.• Provide direction and administrative support for day-to-day property operations.• Prepare and administer lease documents, budgets, forecasts, and monthly performance reports

Property Manager – Opening Team/ Only Staff Member daily on PropertyManaging a One hundred and Fifty Million Dollar Project with Managing 13,000 sq. ft of retailProvide excellent service to all residents.Manage the opening of phase 1 (6 buildings)Responsible for punching units to ensure the contractors have completed all expectations. Work with property owners and help them navigate the complex nature of the property market. Handle the signing of leases, move in's and daily manager duties. On call for emergencies and lock-outs.

Property Manager – Opening Team• Ensure accounts receivable is accurate and work to achieve a delinquency rate of 2% or less of gross rent potential, and bad debt rate of 1% or less of gross potential.• Develop and oversee resident activities, programs and services in order to establish and maintain the highest level of resident satisfaction and retention.• Managing and maintaining the community, addressing resident concerns, while developing and supervising maintenance/contractors. • Ensuring adherence to all Fair Housing, EEO laws and regulations.• Responsible for providing concierge services to residents, which included delivering packages, perishable meals. Obtaining tickets to local events and making suggestion as well as making dinner reservations.• Responsible for ensuring the daily appearance of market ready apartments

• Resolving staff and board member needs.• Scheduling support for executive director, board staff and activities including traveling arrangements. • Professionally represent the City of Detroit and DESC in a variety of situations• Ability to gather information, problem solve, access situations, plan and organize.

Responsible managing front desk talent fix-it, W XYZ Bar, and re-fresh teams in order to ensure the highest standards, and that all guests and residents receive prompt and personal recognition while serving as a liaison between both hotel and residence.Rotating weekends as Manager on Duty with the Management Team.Conveying exceptional service to ensure the comfort and safety of the guest.Dealing with all enquires and complaints in a professional and courteous manner, in person, on the telephone or e-mail.Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunitiesManage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy.Assist patrons with directions and information regarding entertainment, dining experiences, and local points of interestLead by example a standard of service and presentation that exceeds guests’ needs and expectations including taking shifts for Night Audit.Clean rooms and organize furniture throughout the hotel for a grand opening.Assist General Manager with billing and inventory. Manage and oversee operations, maintenance, and administration of residential affairs.Schedule and coordinate general maintenance, major repairs, and housekeeping services.Direct collection of monthly assessment, rental fees, and deposits of payments, and incurred operating expensesMaintain effective communication, at all times, among the team, and management.

Cultivate new business through unique marketing efforts and retain existing clients for repeat business by leveraging customer relationship management skills. Manage finances completing client projects on time and under budget while increasing revenues.Develop a solid organization by training new/existing personnel on best customer service practices.Motivate staff as well as assess and reward team accomplishments. Outline programs, plans, event agendas, budgets and services adhering to customer requirements. Collaborate with accounting, operations, marketing and sales functions.Build knowledge of principles and processes for providing customer and personal services. Conduct customer needs assessments and evaluations of customer satisfaction to improve quality standards for services.Created menu items based on consumer demand with a focus on quality and variety.

Responsible for all front desk operations which includes check-in and out services, inter-department communication, concierge services and retrieve guest luggage when necessary. Experienced in resolving customer queries and customer dissatisfaction. Demonstrated leadership when a manager was not available. Also relieve PBX operators for breaks when needed.