Director Human Resources

Express is one of the top staffing companies in the U.S. and Canada, with more than 760 franchise locations that provide a full range of employment solutions, including full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.Responsible for client services and client acquisitions, serving as direct link between the organization and existing clients, managing day-to-day affairs with a complete focus on ensuring customer satisfaction. Management of comprehensive range of a company's products and services, support, and account-related needs of an assigned set of strategic customers.Possess a strong understanding of organizational, procedures, internal policies, and overall business needs. Conduct strategic account reviews with all assigned customers on a regular basis to review business goals, current needs, and recognized trends. Capable of addressing concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.Develop relationships with key users and provide feedback on product improvements.

Oversees the full scope of human resources. Directs and assists staff in the areas of: organizational structure, employment, compensation, employee database maintenance, payroll, benefits administration, employee relations, orientation/training/development, and policy/procedure development. Oversees development and monitoring of the human resources budget. Special qualifications: Demonstrates proficiency with applicable laws/regulations and management theories, including policy/procedure development and mediation activities; strong organizational skills in the areas of operations, budget and project administration; effective interface with diverse groups; effective supervisory skills.

Handled all aspects of day-to-day operation management including interdepartmental and corporate partnering, communication with client and Quarterly Business Review (QBR) preparation and delivery, overall metric attainment (quality, call time, schedule adherence, service level), capacity planning, budgeting and forecasting, creation and implementation of business plans, recommendations for process improvement, procurement, forecasting staffing requirements, management needs assessment and implementation of developmental plans, mentoring and coaching of staff, strategic planning, and corrective action procedures.