Janet Bishop Email and Phone Number

Technical Project Manager (TPM) specializing in Cloud infrastructure and Electronic Health Record (myAvatar and TIER) deployments for Health and Human Services (HHS) products (e.g. RxConnect, Perceptive, Scriptlink and Reporting/Data Warehouse), solutions (e.g. NIAM, Identity Manager, MPLS, VPN) and HL7 integrations (Omnicell, Pyxis, Orchard, QS1, RLDatix).• Partnered with Netsmart Sales teams to review/update several contracts for multiple state and county clients. Ensured contract Statement of Work reflected scope of services, client/Netsmart responsibilities, project assumptions, tasks, timelines and deliverables accurately. • Led Netsmart Identity and Access Management (NIAM) analysis to determine NIAM impact to EHR (myAvatar and myEvolv) and EHR integrated products. Created NIAM kick-off documents, client pre-work and project plan templates to enable a repeatable NIAM implementation process. Established cross-functional NIAM support processes. Trained system engineers, technical project manager peers, support and Quality Assurance organizations how to implement, test and support NIAM. Worked with sales to include appropriate line items for• Led cross-functional team to architect, develop and deploy new ACI/Citrix environment for HHS TIER client deployments. Defined repeatable client deployment process and shared knowledge with Homecare client deployment team. • Managed infrastructure refresh projects for 26 HHS TIER clients and 16 HHS RxConnect clients with interfaces to Pyxis or Omnicell Automated Dispensing Machines.• Developed and implemented repeatable project management and deployment plans with solution quality validation to support New Client, Tool Migration, Hosted Migration, Data Center Migration and EHR Solution upgrade projects.• Mentored TPM’s new to the TPM role or new to Netsmart.• Developed new associate Netsmart terms, project info, contacts and testing documentation to aid in onboarding new hires.

Business System Analyst specializing in Fund Product deployments and partnering with the business to define solutions to support the Financial Advisor's Division, Office of Supervisory Jurisdiction, Dealer Services, Client Services, Mutual Fund Accounting, Compensation Accounting and Marketing business processes and operations. Also, an additional role of Project Manager developing repeatable project management documentation for and leading fund launches, fund renames, fund mergers and share class renames.

Business Project Manager and Business Analyst specializing in operational/technical support and onboarding of external Mobile Virtual Network Operator (MVNO) clients. Expertise in managing new MVNO client account launches that included IT, Network and Product integration/interface requirements, data analysis, risk/issue management, testing, training, new prospect presentations and process improvement. Utilized SQL and SOAP supporting webservice API development.• Front-line technical support provided to MVNO clients for Sprint IT interfaces (web services, online web portal, mapping, voice and data usage feeds, provisioning, billing) and network/device questions (customer coverage issues, device/handset functionality/issues, unexpected voice and data usage). • Streamlined and clarified business client operational support documentation and product implementation processes/documentation for efficient customer/operations support.• Saved Sprint recurring report development dollars and increased customer service efficiency by researching and utilizing existing technologies to design, test and implement an automated MSL (device unlock code) lookup tool. A previous tool could handle only one request at a time. Since implementation in 2012, over 27M requests have been processed.• Increased Wholesale Account Support Manager (ASM) productivity by developing an ASM knowledge share SharePoint site utilizing SharePoint Designer in collaboration with peer sub-team. Led effort to define requirements, compile tools/documentation and contacts/SMEs for inclusion in the site. Conducted SharePoint site testing and training for ASM and SME communities.

Project Manager and Business Analyst specializing in functional/technical MVNO client support, onboarding new accounts which included IT and Product integration, process improvement, documentation, testing, training, resource development, web application support, data/usage analysis and business consultant to key IT initiatives. Utilized SQL and SOAP supporting webservice API development.• Front-line technical support provided to MVNO clients for IT interfaces (web services API, online web portal, mapping, voice and data usage feeds, provisioning and billing) for over 50 new wholesale MVNO clients.• Saved Sprint $200K in billing vendor development costs by collaborating with cross-functional teams to research, develop and deploy fixes to Visual Voicemail, Integrated Voicemail and star code provisioning.• Increased Sprint wholesale revenue by implementing a realm audit process which reduced revenue loss by $10K monthly.• Increased Wholesale revenue and device offering to MVNO’s by researching key systems and determining the process/configuration to allow retail devices to be activated in the wholesale systems. In addition, collaborated with product team to implement device testing to ensure good MVNO experience in utilizing the retail devices.• Streamlined and improved business processes (usage management, revenue assurance, billing, provisioning) and operational support processes and documentation (usage, billing, provisioning, client integration testing, client documentation, training) resulting in efficient customer and operations support.• Key Stakeholder in vendor selection for the new Sprint Unified Billing Platform (UBP). Defined wholesale pricing, financial, billing, provisioning, usage management, operations and security requirements. Championed requirement inclusion in the RFP and subsequent implementation projects.

Project manager, Business Analyst and functional/technical support specializing in the analysis, design, re-engineering, development, testing, issue management, implementation and maintenance of Telecom systems and business processes. • Initiated project, rallied executive support and assumed leadership and project management for successful MVNO client (Qwest) migration of over 800K subscribers to the Sprint network/systems. Revenue projection for Qwest migration was estimated $1 billion over 4 years. Qwest executives applauded the smooth migration.• Application lead for multiple product and enterprise projects (Password Simplification, Push-to-Talk, 3G Multi-Media, Wireless LAN, Wireless Remote Access, Rodeo conversion, Message Acquisition & Formatter Project Manager, Application Mediation System 3G usage lead and AMS/DSS archive interface.)

Project leader, Business Analyst and functional/technical support specializing in the analysis, design, re-engineering, development, testing, implementation and maintenance of logistics systems and business processes for Sales and Distribution. • Re-engineered the distribution/logistic processes and configured SAP SD module design to facilitate company merger and sales and distribution strategies. • Managed the North American Logistics business integration project. Resulted in successful, record-time implementation, doubling the volume of shipments (from $4 billion to $8 billion yearly) and enabled SAP to support four additional distribution centers. Developed project plans, managed cross-functional project activities, created technical specifications, directed development activities, configured SAP order management and logistics SD module, tested key components of the project.• Managed the Freight Management System project including writing software specifications, Oracle database design, performing code reviews and unit/regression testing. • Managed global implementations of SAP R/2 in Germany, Belgium, Italy, Spain, Portugal, France and the United States. • Created sales and distribution client training materials. Trained over 100 sales and distribution resources at multiple US/Canada sales and distribution sites. • Developed documentation and code walk-through and testing methods satisfying FDA system validation requirements.

Project lead, developer and functional/technical support specializing in the analysis, design, re-engineering, development, implementation and maintenance of customer service, apparel systems and business processes

Developed and implemented solutions to support retirement health savings, benefits, order management, logistics and billing.

Managed the analysis, design, development and implementation of multiple HR and benefits solutions.

Managed the analysis, design, development and implementation of University systems for Registrar and Admissions, Budgetary Accounting, Guaranteed Student loan and Kansas Retirement departments (KPERS).