Janet C. Email & Phone Number

San Mateo, California, United States

• Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management.• Prepared and maintained records and reports, such as referrals, personnel records and training manuals.• Developed company wide documents for internal and external communication• Created excel & google documents to onboard new therapists to the clinic• Trained therapists in DocuSign, Central Reach and JIRA• Set up team meetings utilizing Zoom• Provided direct service and support to individuals and clients, such as handling referrals for therapy, conducting needs evaluation and resolving complaints utilizing Jira and HubSpot• Provided service information and resolved concerns to assist customers.• Met deadlines while maintaining high-quality deliverables• Discuss nuances of insurance benefits to help patients understand financial obligations• Effectively on-boarded all new clients and discharged all graduated clients• Ensured all authorizations and re-authorizations are obtained in a timely manner• Supported the ABA team and Speech and Occupational Therapy Team with intake, scheduling and translation• Developed the company's quarterly newsletter

South San Francisco, California, United States

• Entered all changes to client data into system using SFDC• Documented conversations on SFDC with patients to track requests, problems and solutions.• Processed 30 financial aid applications daily on SFDC to reduce patients OOP bill• Followed up with patients on missing proof of income and residency to process application efficiently• Adjusted patients OOP bill on XiFin software• Mailed determination letters to patients to inform them of 75% or 100% reduction on their bill• Obtained prior authorizations from MDO's for insurance companies such as UHC and Anthem

Redwood City, Ca

• Checked voicemails and emails every morning to respond to billing questions• Verified Insurance plans online and by phone• Called insurance companies to follow up on unpaid claims, provider disputes and for clarity on unfamiliar insurance plans• Assisted Dr. Rim with consultations for Spanish speaking patients• Created and entered signed contracts into Dolphin Management• Trained and supported the scheduling coordinator in scheduling appointments efficiently, phone etiquette, and emailed and faxed dental clearances to dentists.• Inputted all patient and insurance information into company's computer system using Dolphin Management.• Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.• Discussed nuances of insurance benefits to help patients understand financial obligations.• Sent treatment claims to insurance carriers on same day that patients received care.• Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.

Manteca, California

•Presented patients with a cost estimate and treatment plan•Verified patients insurance plans such as PPO's and HMO's•Followed up with patients that did not start treatment, delinquent patient accounts and delinquent insurance payments•Checked patients in and out•Answered incoming calls•Scheduled follow up appointments

Mountain View, Ca

• Assisted Dr. Watson with cryotherapy, cryo facials, and endermologie procedures.• Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.• Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.• Informed patients of financial responsibilities prior to rendering services.• Took messages from patients and promptly relayed to appropriate staff.• Processed patient payments and scanned identification and insurance cards.• Straightened up waiting room to maintain neat and organized space.• Greeted callers with enthusiasm, answering all phone calls by second ring.• Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.• Observed strict HIPAA guidelines at all times according to company policy.• Conducted patient intake interviews to collect medical information and insurance details.• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.•Set up appointments for physician visits and procedures using calendar software.