Janet Chou

Janet Chou Email and Phone Number

Manager @
Janet Chou's Location
Los Angeles, California, United States, United States
Janet Chou's Contact Details
About Janet Chou

Forward-thinking manager with extensive knowledge of academia retail functions in large enterprise environments. Strong passion for improving customer and team member experiences. Known for success in building relationships with stakeholders and leading employees to further their talents. Driven to develop innovative solutions to improve processes. Dedicated to efficient conflict resolution. Interested in cultures that encourage creativity and personal development. Areas of expertise:customers | advertising | promotions | strategy | tracking & analyzing | project management | inventory management | management and staff development | merchandising/visual displays

Janet Chou's Current Company Details
ASUCLA

Asucla

Manager
Janet Chou Work Experience Details
  • Asucla
    Manager
    Asucla Nov 2022 - Present
    Westwood, California, United States
    ● Redesigned operational layout and logistics process to improve efficiency; reduced order processing time by 25%.● Implemented use of Trello as way of organizing and getting departments on the same page; improved customer service and increased order accuracy.● Migrated from old work order system to modern and intuitive system, resulting in improved customer experience and 15% less user error.
  • Elizabeth Lamont
    Interior Design Intern
    Elizabeth Lamont Sep 2022 - Nov 2022
    Pacific Palisades, Ca
    ●︎ Assisted on pulling together textile options for room design.●︎ Organized fabric and wallpaper libraries to create more streamlined and user-friendly systems.●︎ Coordinated with vendors to obtain ETAs for project items as well as current fabric samples.
  • Follett Higher Education
    Retail Operations Manager
    Follett Higher Education Sep 2020 - Dec 2021
    Malibu, California, United States
    ●︎ Onsite at Pepperdine University, directed end-to-end operations and up to 25 staff members: oversight of operations, management of human resources functions including hiring, training, and workforce management.●︎ Developed strategies to achieve the store's financial, operational, customer-service experience, and marketing goals.●︎ Reviewed financial plans, payroll, P&L budgeting; reported on revenue and operational expenses; grew profit before overhead by $54,000 via leaner inventory control methods and expense reductions.
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  • Follett Higher Education
    Retail Operations Manager
    Follett Higher Education Feb 2008 - Sep 2020
    Fairfield, Ct
    ●︎ Managed, coached, and mentored team of up to 70 direct reports and achieved a 25% increase in employee retention from previous years through employee engagement initiatives.●︎ Eclipsed sales goals by 20% year after year through key redesign of multiple store departments and customer success plans.●︎ Executed markdown reduction strategies and a shrink prevention program, leading to a growth in income of $85,000; awarded for “Top Operating Income” in the Northeast Group.
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Janet Chou Skills

Shrinkage Visual Merchandising Customer Relations Team Leadership Employee Recognition Revenue Management Sales Management Empowerment Shrink Control Training Foreign Languages Interviews Conducting Interviews Customer Service Onboarding Gross Margin Website Management Coaching Inventory Management

Janet Chou Education Details

Frequently Asked Questions about Janet Chou

What company does Janet Chou work for?

Janet Chou works for Asucla

What is Janet Chou's role at the current company?

Janet Chou's current role is Manager.

What is Janet Chou's email address?

Janet Chou's email address is jc****@****ett.com

What schools did Janet Chou attend?

Janet Chou attended Northern Illinois University - College Of Business, University Of Connecticut-Stamford.

What are some of Janet Chou's interests?

Janet Chou has interest in Professional Networking, Social Services, Children, Visual Merchandising, Playing Pool, Watching Discovery Channel, Environment, Education, Playing Tennis, Hiking.

What skills is Janet Chou known for?

Janet Chou has skills like Shrinkage, Visual Merchandising, Customer Relations, Team Leadership, Employee Recognition, Revenue Management, Sales Management, Empowerment, Shrink Control, Training, Foreign Languages, Interviews.

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