Janet Chou Email & Phone Number

Westwood, California, United States

• Redesigned operational layout and logistics process to improve efficiency; reduced order processing time by 25%.
• Implemented use of Trello as way of organizing and getting departments on the same page; improved customer service and increased order accuracy.
• Migrated from old work order system to modern and intuitive system, resulting in improved customer experience and 15% less user error.

Pacific Palisades, CA

• ︎ Assisted on pulling together textile options for room design.
• ︎ Organized fabric and wallpaper libraries to create more streamlined and user-friendly systems.
• ︎ Coordinated with vendors to obtain ETAs for project items as well as current fabric samples.

Malibu, California, United States

• ︎ Onsite at Pepperdine University, directed end-to-end operations and up to 25 staff members: oversight of operations, management of human resources functions including hiring, training, and workforce management.
• ︎ Developed strategies to achieve the store's financial, operational, customer-service experience, and marketing goals.
• ︎ Reviewed financial plans, payroll, P&L budgeting; reported on revenue and operational expenses; grew profit before overhead by $54,000 via leaner inventory control methods and expense reductions.

Fairfield, CT

• ︎ Managed, coached, and mentored team of up to 70 direct reports and achieved a 25% increase in employee retention from previous years through employee engagement initiatives.
• ︎ Eclipsed sales goals by 20% year after year through key redesign of multiple store departments and customer success plans.
• ︎ Executed markdown reduction strategies and a shrink prevention program, leading to a growth in income of $85,000; awarded for “Top Operating Income” in the Northeast Group.

Bs, Organizational Management

Activities and Societies: Sigma Iota EpsilonRandall Beck Scholarship

Project Management