Enrollment Counselor – Argosy University OnlineManage inbound warm call leads and outbound leads to discuss educational goals with potential students and to assist them through the enrollment process.• Work with potential undergraduate students in assessing their educational needs and goals to reach their future personal and career goals.• Assist potential student with the enrollment process including Application for Admissions, The Free Application for Federal Student Aid (FAFSA) and in obtaining any other documentation needed.• Successfully assist students through their first class with guidance on use of the classroom software, the fine points of submitting successful assignments and discussions and encouragement as needed.

Re-Entry Specialist – Admissions – Art Institute of Pittsburgh Online DivisionWorked with leads from students who withdrew or were withdrawn from Art Institute of Pittsburgh – Online Division to assist them in returning to complete their education and gain their degrees.• Contacted withdrawn students via phone and email to assist them in returning to school so they may achieve their desired goals. • Worked as trouble shooter with students to overcome obstacles which may hinder their re-entry to school. Obstacles included academics, finance and a variety of other issues.• Managed up to 20+ students at a time often for more than one start. Made sure all documentation needed was received and worked with Finance and Academics to make sure they had everything needed.Admissions Representative – Military Division - Art Institute of Pittsburgh Online DivisionManaged inbound calls and warm leads in order to assist potential students with the enrollment process for the Art Institute of Pittsburgh Online Division, assist with financial aid – both military benefits and FAFSA and help them find the program best suited to them.• Able to engage potential students in discussion of their needs, requirements, and desires regarding their education and then show them how the Art Institute of Pittsburgh Online Division can help them obtain their goals.• Specialize in working with military personnel, assisting them in understanding the various benefits they have and how those benefits may be applied to their education with the Art Institute of Pittsburgh Online Division, assist them in applying for their military educational benefits.

Managed and trained team of Purchasing Agents to bring together the purchasing, shipping, receiving and project management functions. Developed and implemented process improvements including procedures for daily submittal and issuance of purchase orders.• Improved department productivity more than 50% by implementing automated purchase order process and increased monitoring and tracking information available to operations management.• Managed purchasing activities for cost pool of $10M across multiple materials, services and capital goods categories. • Saved company 2% - 10% on products purchased from distributors by negotiating rebate programs directly with manufacturers.• Reduced project costs by approximately 20% by creating processes and reports enabling Project Managers to control project and materials expenses.• Recovered more than $300,000 annually from vendors due to identification and resolution of invoicing issues.

Managed and trained team of Purchasing Agents to bring together the purchasing, shipping, receiving and project management functions. Developed and implemented process improvements including procedures for daily submittal and issuance of purchase orders.• Improved department productivity more than 50% by implementing automated purchase order process and increased monitoring and tracking information available to operations management.• Managed purchasing activities for cost pool of $10M across multiple materials, services and capital goods categories. • Saved company 2% - 10% on products purchased from distributors by negotiating rebate programs directly with manufacturers.• Reduced project costs by approximately 20% by creating processes and reports enabling Project Managers to control project and materials expenses.• Recovered more than $300,000 annually from vendors due to identification and resolution of invoicing issues.

• Led team of Purchasing Coordinators through a SAP conversion – implemented SAP best of class purchasing processes and trained coordinators on processes and SAP workflow. Maintained quality customer service and support throughout transition.• Led cross functional team to a 20% improvement in productivity by implementing process improvements in purchase order creation.• Managed projects and process development for the issuance of purchase orders - starting from the field personnel all the way thru purchase order issuance.• Partnered with buyers and vendors on e-sourcing products and the transition to the Ariba E-Buy system.• Reduced unmatched invoices requiring manual intervention more than 50% by integrating business partners and vendors into the electronic Purchase to Pay process and improving related processes.• Led cross functional teams and vendor coordination focused on resolving production issues, late deliveries and incomplete shipments.

• Manage fixture portion of new stores from New Store Order Form thru store opening - issuance of New Store Order Form and purchase orders, work with store planner and Set Up Supervisor to make sure fixtures arrive to store on time, handle vendor issues and delivery issues• Issuance of daily purchase orders• Daily telephone calls from stores requiring information on fixtures, phone, office machines, office supplies, etc• Manage fixture portion of projects as assigned from issuance of purchase orders thru delivery often working in conjunction with merchants• Work on the fixture SAP system as well as Ebuy (Ariba online purchasing system)