Janete Luz, Pmp, Y Belt Email & Phone Number

Ottawa, Ontario, Canada

Facilitate MS Outlook, OneNote, Excel and other productivity tools in French and English.

Gatineau, Quebec, Canada

• Followed teachers' plans and improvised on occasion

Ottawa, Ontario, Canada

• Planed and prepared teaching classes to students according to an approved Brightspace curriculum.• Taught according to a methodical plan of discussions, audiovisual presentations, workshops and practices.• Distributed, prepared and corrected assignments and exams.• Evaluated students’ evolution, identified individual needs, and discussed results with them.• Prepared and implemented remediation programs for students who needed further support and advised them on their career choices.• Participated in staff meetings, educational conferences and teacher training workshops.

Ottawa, Canada Area

• Planed, implemented, and monitored the event.• Prepared the program and publicized the event.• Contacted and supervised support volunteers.• Promoted, negotiated and coordinated supplier services.• Maintained records and prepared project performance reports.

Rio De Janeiro Area, Brazil

• Implemented a new identity management solution from Computer Associate.• Collected requirements, planned activities, followed the plan and interacted with project stakeholders.• Developed and update project plans• Facilitated virtual project meetings to follow the evolution of the project.• Wrote and illustrate presentations of results with integrated data and graphs.• Developed risk mitigation strategies and control changes.

Rio De Janeiro Area, Brazil

• Manage the project portfolio.• Create and implement a project life cycle framework.• Support the Executive Committee to improve business results.• Set up training in project management.• Mentor and support the creation of business cases.• Participate in economic feasibility studies of projects in collaboration with the financial department• Facilitate communication between Belgium, Brazil, Spain, Portugal and Italy in the definition, creation and implementation of the portfolio management governance model.• Participate in the innovation executive committee.• Support the financial department in the draft regulation of Brazilian tax notes.• Set up, together with a Belgian consultant, training on the best way to make a business case.• Write results presentations with integrated data and graphs.• Gather requirements and write the statement of work for an e-learning platform solution in finance concepts for Brazilian consumers, as well as the training platform for employees.• Manage the payroll and frequency management software implementation project.• Coordinate a multicultural and international team, using agile methodologies, which implemented a virtual library to our associates.• Implement the Product Testing Technical Department Process Review Project.• Develop and lead projects to implement several new computer systems.o Plan, implement, monitor, and review budgets, activities, risks, scope and actions for each project.o Develop risk mitigation strategies and monitor changes for each project.o Meet with customers to discuss needs, technical specifications, costs, and timelines.o Control the budget and the expenses of the projects and of the POS-project service.o Develop and implement rules, procedures, and test cases.o Install and configure hardware and software.o Run and analyze tests on different software and systems and document the results.o Recruit, train and manage external IT service providers.

Rio De Janeiro Area, Brazil

• Developed and lead projects to implement new IT systems, including the standardization of the interdepartmental process for launching soap operas.• Ran and analyzed tests on different software and systems and documented the results for future actions.• Researched, specified, and acquired technological solutions and equipment.• Gathered needs with customers, wrote technical specifications, managed and developed project plans, costs, and schedules.• Facilitated meetings with customers to discuss needs, technical specifications, costs and timelines.• Controlled the budget and the expenses of the projects and of the POS-project service.• Trained and managed external IT service providers and internal teams.• Mentored and supported the creation and the integration of websites.• Managed contracts with suppliers and the legal department.• Produced live chats on websites.• Organized and planned events, such as Carnival, in the scope of the digital solutions for the transmission.

Rio De Janeiro E Região, Brasil

Provided business analysis and project management services for the implementation of an institutional website developed by a third-party supplier.

Rio De Janeiro Area, Brazil

Managed an 80-member team providing IT support services for 2,000 employees dispersed geographically in the country.o Implemented an IT customer support department to support 3k geographically dispersed users using IT tools, by phone, visits on-site or by email. The scope of the support included all software, hardware and communication tools used by the company:o For the team, I developed manuals, procedures, protocols, pieces of training, incentives, and quality assurance tools.o With partners, I developed common procedures, limits, milestones, and follow-up meetings o For customers, I develop surveys, feedbacks, and hot-line access o For upper management, I developed monthly performance reports comparing to Service level agreements, and a forecast based on past to find opportunities for improvements and future needs.

Milwaukee, Wisconsin

o Drafted technical proposals, responded Request for Proposals – RFP - and Request for Information - RFI, analyzed technical contracts.o Built warehouse management system demonstrations for prospects in South and Central America by presenting pre-configured and personalized mock-ups using Power Point and models.o Follow-up with the customer until the project kick-off.

Rio De Janeiro Area, Brazil

Led a team of 20 IT technicians to support various customers by phone or on-site.• Develop, train and support the technical support team.• Analysis of supplier contracts before signing• Creation of internal customer support procedures and policies to improve the process of reporting to customers

Rio De Janeiro Area, Brazil

o Administered IT customer service, controlled the access to services, and provided training for customers using the Novell network and Lotus and Microsoft products. o Implemented shared IT tools such as email, word processing and presentation, which were recent as a technology, and ministered all-level corporate training.o Ministered C-level customized training on using corporate IT tools.

Rio De Janeiro

o Implemented standards for software development – Netware environment using Pascal and Btrieve Database, and MS Access for local applications.o Implemented desktop publishing practices for the Marketing and Press department, replacing third-party contracts with more innovative software solutions as InDesign, Photoshop and laser printing technologies.o Managed a team of programmers and business analysts to provide business solutions for employees.

Paris Area, France And Rio De Janeiro, Brazil

 Developed a Billing System for the Do-it-yourself chain stores, and an Accounting and a Newspaper Sales Systems

Bachelor, Systems Development

Post Graduation, Management Of Technology

Project Management Certificate, Project Management

in progress

Extensão Em Tradução Inglês/Português

Activities and Societies: trancada, cursei até a metade.

Master'S Degree, Sociology - International Development

paused after 2 years.