Janet Kariuki Email & Phone Number

Poland

-Managed and processed over 80 complex customer orders weekly with 100% accuracy.-Improved customer satisfaction scores by 17% through meeting deadlines and collaboration with sales and service teams -Reduced order processing errors by 7% by maintaining detailed documentation and generating reports for process analysis.-Decreased processing time through the identification and implementation of process improvements.-Trained and mentored junior staff, reducing onboarding time and ensuring adherence to company standards.

Poland

-Managed and processed over 80 complex customer orders weekly with 100% accuracy.-Improved customer satisfaction scores by 17% through meeting deadlines and collaborating with sales and service teams.-Reduced order processing errors by 7% by maintaining detailed documentation and generating reports for process analysis.-Decreased processing time through the identification and implementation of process improvements.-Trained and mentored new joiners reducing onboarding time and ensuring adherence to company standards.

Poznań, Wielkopolskie, Poland

-Ensured the accurate and timely processing of complex customer orders, validating and entering them into systems, which helped reduce processing delays.-Promptly identified and resolved order discrepancies, contributing to high levels of customer satisfaction.-Communicated effectively with internal teams and clients, managing escalations and expedited orders to ensure efficiency.-Developed and updated localised work instructions, which enhanced our order management processes.-Collaborated with global stakeholders across time zones to ensure the timely fulfilment of orders.-Monitored and recorded orders, supporting reporting and process optimization efforts

Poznan, Wielkopolskie, Poland

-Successfully processed and validated a high volume of sales orders, achieving a 99% accuracy rate and significantly reducing order errors and rework.-Streamlined the sales order processing workflow, cutting average processing time by 30%, which accelerated order fulfilment and improved customer satisfaction.-Effectively addressed and resolved complex order discrepancies and customer issues, leading to a 25% reduction in escalations and enhancing overall customer experience.-Implemented new procedures and tools that improved order tracking and reporting, resulting in a 20% increase in process efficiency and better alignment with sales goals.-Fostered strong relationships with sales, customer service, and fulfilment teams, ensuring seamless communication and coordination that led to a 15% improvement in order fulfilment accuracy.-Achieved a customer satisfaction score of 95% by providing timely updates, resolving issues quickly, and ensuring a smooth order experience.-Created and maintained comprehensive process documentation and training materials, reducing onboarding time for new hires by 40% and ensuring consistent adherence to best practices.-Analyzed order patterns and sales data to identify trends and potential issues, leading to actionable insights that improved sales forecasting accuracy by 20%.-Assisted in the rollout of new order management software or system upgrades, contributing to a smoother transition and enhanced system capabilities.-Consistently met or exceeded performance metrics, including service level agreements (SLAs) and key performance indicators (KPIs), demonstrating high efficiency and reliability in sales processing.

Poland

-Processed international student applications efficiently, verifying all required documents and ensuring they met admission criteria.-Provided comprehensive guidance to prospective international students regarding the application process, admission requirements, and visa procedures.-Facilitated smooth coordination with other departments to ensure effective processing and support for international students.-Maintained accurate and up-to-date records of international student applications and related documentation, ensuring compliance with institutional policies and data protection regulations.-Assisted students with visa application procedures, helping them obtain necessary documentation for study permits and staying informed about changes in immigration policies.-Organised and coordinated events and activities for international students, including orientation sessions, informational workshops, and recruitment fairs.-Communicated effectively with international partners, agencies, and educational consultants, supporting the recruitment and admissions process.-Prepared and analyzed data related to international admissions, producing reports and summaries to aid internal planning and decision-making.-Provided culturally sensitive support and advice to international students, promoting an inclusive environment and aiding their integration into the academic community.-Ensured compliance with institutional policies and legal requirements in all admissions processes and maintained high standards of quality in student support services.

Kenya

-Successfully attracted potential customers by effectively answering inquiries about products and services, leading to an increase in customer engagement and interest.-Planned and organised detailed travel itineraries for clients, ensuring their needs and preferences were met and enhancing their overall travel experience.-Promoted and marketed the company's business through strategic initiatives, resulting in increased brand visibility and a boost in customer acquisition.

Kenya

-Coordinated and booked travel arrangements for individuals, groups, and businesses, ensuring seamless and organised travel experiences that met all client requirements.-Sold holidays and provided expert advice on visas and passports, helping clients navigate travel documentation and enhancing their overall travel experience.-Promoted and marketed the company’s business effectively, contributing to increased brand visibility and driving higher customer engagement and sales.-Answered customer calls promptly and professionally, addressing inquiries and providing information that improved customer satisfaction and support.-Handled queries and resolved complaints efficiently, demonstrating strong problem-solving skills and maintaining a high level of customer service.

Bachelor'S Degree, International Business

Diploma, Public Relations

Advanced Diploma In Travel And Tourism Management, Tourism And Travel Services Management