Lead strategy and planning for highly complex strategic initiatives across Digital & Technology organization (D&T). Partner with the D&T sponsors and technology leads to gain an understanding of the outcomes to be achieved, how to best measure the outcomes, the current landscape, the impacts to the business and technology teams, timing, and stakeholders to ultimately determine next steps. Identify the right program manager to lead the effort as well as other program roles needed (architecture, UX lead, engineering lead, testing lead, etc.). Set-up program managers with the support, information, and tools they need to successfully drive the program using the Program Management Community of Practice (CoP) framework. Successfully implemented an approach and framework with flexible tools and templates to enable D&T program managers to successfully drive program objectives, including gaining outcome alignment across D&T leadership and teams, business stakeholders and external partners; enhance role clarity; and provide consistent communication for all programs led by D&T. Responsible for building and leading a diverse team of 20+ shared service program managers. Previous Roles:• Associate Director, Digital Program Management (Best Buy.com and Mobile Apps)• Enterprise Program Manager: Small & Medium Business, CX Discovery for Trade In and Appliances, Discovery for Media, Master Card to VISA Transition, Loyalty CABO, Optimizely Integration• Program Manager: Profile Product Team (All features related to self-service, customer profile, wedding registry/list creation, financial services, membership, loyalty, and purchase history)• Agile Coach/ScrumMaster to four product teams within the BestBuy.com Account / Profile Product Team

Strategic planning and global implementations of Sitecore’s Content Management System (CMS), CRM campaigns and online user experience for clients such as Starkey Hearing Technologies, Pentair, and MasterBrand Cabinets, Inc.Collaborated with senior leaders from all disciplines to create a new consistent iterative process for project delivery. Documented the process and trained the technology organization

Managed and led a cross-functional, global program team of 20+ people supporting Target.com publishing team's business objectives. Implemented multiple large-scale projects concurrently in a release-driven environment. Program work focusing on extending the CMS capabilities, design, and functionality by enhancing the templates and components governing Target.com and mobile app.Evolved the onshore and offshore template and component team by identifying core problems, initiating process improvements, and establishing role clarity. This work produced clearer requirements, more efficient User Acceptance Testing, faster delivery, and improved site quality. The improvements were used as a model for other programs.Managed, led and motivated project manager direct and indirect reports.Supported Accessibility team with the selection of a new automated scanning tool and managed the integration, scanning plan and issue resolution for Accessibility defects on Target.com and mobile e-commerce platforms working with on and offshore teams.

Partnered with clients such as Carmex, Freschetta, Red Baron, Progresso Soup and Renewal By Andersen to deliver online and social media websites and promotional campaigns. Responsible for gathering requirements, producing estimates, creating project plans, mitigating risks, UAT and release activities; partnering with clients and 3rd party legal firms to produce sweepstakes rules, align on marketing schedule for launch date and time, and verify legal content on the site. Managed, mentored and trained a team of project managers. Implemented consistent project management tools to be used across the organization.

Managed multiple schedules for Victory, Military and PURE brands throughout project life cycle. Created resource assignments and resolved resource conflicts.Wrote project briefs and prepared Statements of Work. Provided feedback for project management process improvement.Reviewed and prioritized tasks logged in issue tracking system.QA’d and launched custom brochures for Victory brand.Managed new product updates for Military site.

Managed the creation of large-scale websites built on custom content management systems, for clients such as Explore Minnesota, United Health Group, Red Wing Shoes, and Ready Credit Corporation. Collaborated with a team of internal and external resources to work with Rachet’s client to understand the client’s use cases, define requirements, provide estimates, and define roles. Managed communication, dependency mapping, risk mitigation, cross-functional collaboration, budget tracking and end-to-end testing.